LR
Leon R
Active since Aug 2011
6
Reviews
0
Industries
Reviews
6 reviews49 months ago
Unsatisfactory service
I bought a Camp Master 6-Foot Town and Country 200 Trailer and found it was already rusting at the seams. I returned it to Makro a day later and they refused to take it back as they claimed I knew it was rusted when I took it. (Not true). It was raining and the unit was dusty, thus we did not notice the rust. I cannot recommend this product, at all. Also, Makro did not honour their return policy, sadly. I was given the details of the contact person at the manufacturers and phoned her numerous times, but she did not answer nor return my calls. I can only assume the warranty means nothing. The returns supervisor at Marko was very unhelpful even when I asked her whether she would be happy with a rusted vehicle. Not a good experience, considering I buy quite a bit from Marko.
74 replies
51 months ago
No more Multichoice
Repeated shows, service agencies that deliver poor service, nothing that is new and really worth watching, ridged processes that cannot be explained, difficult to get hold of when called via telephone, difficult to do business with when trying to sort out an issue. This is some of the many reasons you've lost the plot.
53 replies
51 months ago
**** Service and an unexplained process
We tried to move a decoder from one owner to another and let me tell you the service was **** and the process is not clear. I do not know why such verification is required, when we had ID document copies of both previous owner and new owner and the previous owner is a relative and we had completed all the required documents, just to be told that we need Certified copies if ID's, when the previous owner could be identified telephonically via a video call. Multichoice, your service and process are ****. This is why you loose so many customers.
0 replies
120 months ago
Seriously Bad Service (Latest)
<p>My daughter recently needed access to a reliable internet connection as she is studying at NWU. We decided to take out a contract at the Vodacom store in Menlyn. We were advised that the 10gig package is what we need for R499 per month. During our discussion we requested that the monthly fee should not exceed R500 as this is our budget. We were assured that there was a limit set and in addition to this we will receive a low data warning. None of this was true as I recently discovered that my bill was R3850. I queried this account with Vodacom by calling their contact centre. During my 1st call I requested the line to be blocked with immediate effect and requested this to be investigated. I explained to the agent that I had received no SMS warning, informing me that I was running low on data or, that I was out of bundle. The agent agreed that this was very unusual. I was told that Vodacom will get back to me within 48 hours. After 48 hours not hearing anything from Vodacom, and discovering that my bill is now much higher, I called them today (01/06/2016). I could not understand how the bill was higher as the device was switched off since we discovered the excessive bill; now the bill was more than R4000.</p> <p>I called the contact centre again. This time I was faced with an extremely rude and abrupt agent. Throughout my discussion with this agent called Nelle, she was very unhelpful and instead of trying to resolve the issue she informed me that my query will take between 7 and 14 days. I asked her to ensure that a R500 limit was set, which she argued about, also I needed to know why I was not receiving any SMS notifications; she responded by telling me that the SMS notifications were set to go to the LTE router number. It is impossible to respond to SMS notifications that lives in a LTE router. It should have been set to go to my mobile primary number. Not only did I not receive these SMS notifications I did not receive any e-mail messages in this regard. These were all requested during my visit to the Vodacom store. I explained to her that we are now afraid to use the device, fearing we will be receiving an even higher bill. I eventually got somewhat irate and asked her whether my call was being recorded and she said yes. I informed her that if she cannot assist me she should transfer my call to a person that can assist me. After enduring more unhelpfulness I informed her that I will be reporting her conduct to her managers and that as our conversation was being recorded, as I am also recording the call on my mobile phone. She immediately got very angry and told me that I am not allowed to record the call. She terminated the call after I told her that as Vodacom is recording my conversation I have an app on my phone that records my conversations.</p> <p>I find Vodacom’s conduct completely unacceptable and very disappointing especially as I recently moved away from MTN and convinced my entire family to do the same. I do believe I was misled. The case reference number I was given is: 313177703. The conversation took place on the 01/06/2016 at around 16H15. I will appreciate a call from Vodacom as I need to resolve this immediately.</p> <p>Please note the date in the previous reviews were incorrect.</p>
53 replies
120 months ago
Extremely poor service
<p>My daughter recently needed access to a reliable internet connection as she is studying at NWU. We decided to take out a contract at the Vodacom store in Menlyn. We were advised that the 10gig package is what we need for R499 per month. During our discussion we requested that the monthly fee should not exceed R500 as this is our budget. We were assured that there was a limit set and in addition to this we will receive a low data warning. None of this was true as I recently discovered that my bill was R3850. I queried this account with Vodacom by calling their contact centre. During my 1st call I requested the line to be blocked with immediate effect and requested this to be investigated. I explained to the agent that I had received no SMS warning, informing me that I was running low on data or, that I was out of bundle. The agent agreed that this was very unusual. I was told that Vodacom will get back to me within 48 hours. After 48 hours not hearing anything from Vodacom, and discovering that my bill is now much higher, I called them today (01/07/2016). I could not understand how the bill was higher as the device was switched off since we discovered the excessive bill; now the bill was more than R4000.</p> <p>I called the contact centre again. This time I was faced with an extremely rude and abrupt agent. Throughout my discussion with this agent called Nelle, she was very unhelpful and instead of trying to resolve the issue she informed me that my query will take between 7 and 14 days. I asked her to ensure that a R500 limit was set, which she argued about, also I needed to know why I was not receiving any SMS notifications; she responded by telling me that the SMS notifications were set to go to the LTE router number. It is impossible to respond to SMS notifications that lives in a LTE router. It should have been set to go to my mobile primary number. Not only did I not receive these SMS notifications I did not receive any e-mail messages in this regard. These were all requested during my visit to the Vodacom store. I explained to her that we are now afraid to use the device, fearing we will be receiving an even higher bill. I eventually got somewhat irate and asked her whether my call was being recorded and she said yes. I informed her that if she cannot assist me she should transfer my call to a person that can assist me. After enduring more unhelpfulness I informed her that I will be reporting her conduct to her managers and that as our conversation was being recorded, as I am also recording the call on my mobile phone. She immediately got very angry and told me that I am not allowed to record the call. She terminated the call after I told her that as Vodacom is recording my conversation I have an app on my phone that records my conversations.</p> <p>I find Vodacom’s conduct completely unacceptable and very disappointing especially as I recently moved away from MTN and convinced my entire family to do the same. I do believe I was misled. The case reference number I was given is: 313177703. The conversation took place on the 01/07/2016 at around 16H15. I will appreciate a call from Vodacom as I need to resolve this immediately.</p>
53 replies
120 months ago
Seriously Bad Service
<p>My daughter recently needed access to a reliable internet connection as she is studying at NWU. We decided to take out a contract at the Vodacom store in Menlyn. We were advised that the 10gig package is what we need for R499 per month. During our discussion we requested that the monthly fee should not exceed R500 as this is our budget. We were assured that there was a limit set and in addition to this we will receive a low data warning. None of this was true as I recently discovered that my bill was R3850. I queried this account with Vodacom by calling their contact centre. During my 1st call I requested the line to be blocked with immediate effect and requested this to be investigated. I explained to the agent that I had received no SMS warning, informing me that I was running low on data or, that I was out of bundle. The agent agreed that this was very unusual. I was told that Vodacom will get back to me within 48 hours. After 48 hours not hearing anything from Vodacom, and discovering that my bill is now much higher, I called them today (01/07/2016). I could not understand how the bill was higher as the device was switched off since we discovered the excessive bill; now the bill was more than R4000.</p> <p>I called the contact centre again. This time I was faced with an extremely rude and abrupt agent. Throughout my discussion with this agent called Nelle, she was very unhelpful and instead of trying to resolve the issue she informed me that my query will take between 7 and 14 days. I asked her to ensure that a R500 limit was set, which she argued about, also I needed to know why I was not receiving any SMS notifications; she responded by telling me that the SMS notifications were set to go to the LTE router number. It is impossible to respond to SMS notifications that lives in a LTE router. It should have been set to go to my mobile primary number. Not only did I not receive these SMS notifications I did not receive any e-mail messages in this regard. These were all requested during my visit to the Vodacom store. I explained to her that we are now afraid to use the device, fearing we will be receiving an even higher bill. I eventually got somewhat irate and asked her whether my call was being recorded and she said yes. I informed her that if she cannot assist me she should transfer my call to a person that can assist me. After enduring more unhelpfulness I informed her that I will be reporting her conduct to her managers and that as our conversation was being recorded, as I am also recording the call on my mobile phone. She immediately got very angry and told me that I am not allowed to record the call. She terminated the call after I told her that as Vodacom is recording my conversation I have an app on my phone that records my conversations.</p> <p>I find Vodacom’s conduct completely unacceptable and very disappointing especially as I recently moved away from MTN and convinced my entire family to do the same. I do believe I was misled. The case reference number I was given is: 313177703. The conversation took place on the 01/07/2016 at around 16H15. I will appreciate a call from Vodacom as I need to resolve this immediately.</p>
53 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (16.666666666666668%)
1 Star
5 (83.33333333333333%)