KI
Kristian I
Active since Sep 2011
8
Reviews
0
Industries
Reviews
8 reviews59 months ago
Don't even deserve 1 star
While searching for a new vehicle for my wife and I came across Select Auto in goodwood... offering a Black BMW 320i EXCELLENT condition. I went to test drive it ... but there were NUMEROUS faults. https://www.cars.co.za/for-sale/used/2010-BMW-3-Series-E90-Western-Cape-Goodwood/7269736/?gclid=EAIaIQobChMIvc2st-T98AIVVRnTCh0MyQG6EAEYASABEgLOIvD_BwE 3rd gear shudders - as if misfiring. There is a metal on metal s****ing sound while driving at 30kph. Service light is on - but no book says serviced 3000km ago??? NOTE: They told me "We've just received the car, didn't know about these problems, so will fix them ASAP" I since found another car, and courteously asked them to update their ads with the problems they found, or correct them. Lo-and-behold... two weeks later, I called to follow up - posing as a customer - and nothing has changed, car is in Excellent condition... and I quote "we've done nothing to the car since we got it" (As I obviously asked if they fixed or did anything to the car). DON'T TOUCH SELECT AUTO ... YOU WILL HAVE NIGHTMARES WITH OMBUDSMAN AND CONSUMER PROTECTION WHEN PROBLEMS ARISE ... And all they have to say to cover their backsides is "I didn't know" ... BUT THEY DO KNOW. They will lie to you, don't trust them.
53 replies
67 months ago
Lie to customers on recorded line, and make them fit the bill
Despite having had reasonable insurance for my pet from OnePlan Pet Insurance (OPPI), I experience continuous pain in dealing with them. The majority of their consultants sound unhappy and unimpressed with their lot in life - not all, most. I also have these irritating forms to fill in *for every claim,* despite the vet being the same every time. My concern comes in when I made a claim for "Routine Care" for my dog. I was on the road, stopped for coffee to call OPPI and confirm some policy details... I personally do not remember every single word on my policy, so when I call in to check if I'm covered - *I expect to be told if I am _not_ covered*. That obviously wasn't going to happen in this case, I asked if "dental treats" (a bag of food for my dogs teeth) was covered because I was concerned about yellowing around the base of his teeth.... Agent told me 3 times that it is covered - on a recorded line..... 3 times.... Despite repeating the question in various ways, even saying "If I add the treats to the same bill as the vaccination, will it be covered" for routing care.... Agent says "YES, YES, YES". Now, at claim time... after going back and forth 10 emails, they finally found the recording - after first failing to read my email properly multiple times - where the agent explicitly said it was accepted 3 times.... Finally the agent says "Sorry, it's out of my hands now, you have to lodge a formal complaint" (can take up to 20 days). Since when is it even considered a dispute, if YOUR OWN COMPANY'S AGENTS tell me I have cover?? Now I must go through an arduous process, whereby if the dispute is still not resolved amicably, I would have to call the Ombudsman to deal with this company's gross **cheating** behaviour toward their customers. I'm extremely unimpressed. The real kicker is... it simply does not matter at all if the policy wording does not cover this .... in the event of an accident, there is no chance in hell any person will know the intricate details of their policy wording... and they should not have to, *that is why we read our policy wording ahead of time and agreed to it* ... if something is not covered, it simply isn't covered... if I don't remember - which I'm not expected to - *your agent should tell I am not covered* when I'm not covered --- they should not lie to me!!! Making me go pay for it, and later telling me "sorry, can't help you" ??? As far as I'm concerned, it may even be an internal company policy... If the customer wants to do something that will make their dog healthier.... but the policy does not cover it.... tell them it does.... then when it comes to claim time... the customer has to cover the bill and their dog is healthier, and we don't have to pay for it.... It's a cheek to even consider the possibility that customers must cover things when agents - the authoritative people on the matter - clearly advise it is covered!!!
106 replies
90 months ago
Worthless Network Provider - Horrendous support
My wife and I have been living in our outlying area since May - no internet issues (no serious ones anyway). The lowest speed I've received is 2-3mbps - which for my wife and I is alright, but we seldom got this low. Now suddenly, since about the second week of November, our connectivity has been completely shot - lower than 0.5 mbps, latency through the roof. So at first I attempted EVERYTHING before calling Cell C. * Roaming to other networks * Forcing 3G or 4G for all possible networks (only Cell C and Vodacom, others were "forbidden" in the list) * Different devices... my phone, the original ****le (factory reset), and another ****le I have (also factory reset) * Tried other areas with the ****le... works fine in the main town nearby (about ~2km away) So I've been fighting dropped calls, agents who repeat *wrong* information, the Technical contact number ********** 555 DOES NOT GO TO TECHNICAL - it goes to Cell C Customer Care, and you have to ASK to be redirected. They also tell me the damn office hours EVERY TIME... surely that can be put on the answering machine if I call out of house ??? Anyway, nevermind agents, I have made 3 requests to escalate and to speak with managers, but no, the first 2 times I spoke with managers --- NO ESCALATION. The last time the call died and didn't reach the manager - after it was successfully redirected to Hold Music. I'm getting sick of this. The contract is for LTE, I had LTE, and now I don't have it. As such I am holding Cell C in breach of contract - I want my money back for November... and you can take your device back and you can cancel my contract on the basis that "Cell C is in breach of contract", which means NO BALANCE OR FINAL PAYMENTS from my side - nothing, because the provider is in breach of contract. Cell C are a Waste of time.
315 replies
91 months ago
The more 'space' your insured Contents take up, the Higher the premiums??
Before the negative, I'd like to say that OUTsurance is generally a good insurance service, their call centre's return call requests within the hour, and their agents are very happy and helpful (most of the time), happy to accommodate you in most respects. However Outsurance is more expensive than other insurance companies in general, and for odd reasons. I was rather unhappy to find out that when I made a change (corrected a mistake of 'theirs') in my policy, my premium went up by more than 35% (for that category). What was the change? They had put me down as a 1 bedroom garden cottage (not remotely equivalent to the place we are renting). We are renting a 5 bedroom House. *IMPORTANT*: Our cover DID NOT CHANGE. The cost of our household contents had not changed at all, and that's all I'm insuring, I am *not* insuring the house itself because we're renting, it's the contents which did not change in value. Yet, my premium shot up for a very silly reason - the house I live in is bigger? As if somehow people with larger houses are 30% more likely to be robbed? Anyway, my experience is reasonable otherwise, but this is a very poor reflection on Outsurance and I believe it should not have increased my premiums so much :/ Worst part is, in order to be a good citizen, I cannot change the facts, I corrected it because I should be doing just that, ensuring my policy wording is correct so I can be covered... and then I was shot in the foot for correcting a typographical error on their part (which *should not* have affected my premium). Not cool!
210 replies
93 months ago
Very Bad Idea - Don't use these guys, you will Seriously Regret it!
My wife and I moved in May, we experienced serious damages from Peter's Mini Removals - who were sub-contracted by 4 cities (see related review, DON'T USE 4 Cities!). The following are a LIST of damages: * Stacked 80 (25kg size) pot-plants damaging most of them seriously -- because they MISREAD the inventory document so had to "make-a-plan" instead of getting another truck at their own expense for making a mistake. * Damaged EVERY cardboard box, more than half beyond repair * Damaged 8 storage boxes beyond repair (those nice plastic ones with handles, etc) * Damaged a solid wood shelf breaking the top shelf completely off * Damaged a solid wood table, breaking 1 leg completely off Please please please - DONT use Peter's Mini Removals OR 4 Cities, you will suffer damages by PMR, and you will suffer difficulties for months by 4C (see related review), where most people will eventually give up and have lost to damages, lost money and time and effort on useless companies!!
0 replies
93 months ago
DO NOT use 4 Cities - You will seriously regret it
My wife and I moved in May, we experienced abysmal service from 4 cities - and abysmal is actually being nice. BTW - they don't have trucks, don't believe them when they tell you they do, they are a broker/middle-man. The following are a LIST of things that 4 cities did wrong -- NOTE, it was *Peter's Mini Removals* company that did the damages - separate review provided, but 4 Cities did NOTHING to help us and have been damn difficult to deal with all the way: Contact person (Senior Management/Co-Owner) : Elize * Damaged EVERY cardboard box, more than half beyond repair * Damaged 8 storage boxes beyond repair (those nice plastic ones with handles, etc) * Damaged a solid wood shelf breaking the top shelf completely off * Damaged a solid wood table, breaking 1 leg completely off * Damaged Numerous of 80 pot-plants, several of which were about 2 meters tall, and delivered at under 0.5 meters with no leaves * Could not collect all our things, they left a shelf and many buckets behind (that were on the inventory) * DELAYED our consignment due to NON-Payment -- which was NOT true, we payed everything and had a full written record to prove it * Delay caused 8 plants to die, more than half have taken 2-4 months to recover * When prompted to pay up - said we didn't take the "All Risk" cover which is in small print and was NEVER explained to us properly - it's assumed that most moving companies do not offer damage-by-movers cover, only accident, theft, etc * Taken 5 months to apparently pay us back - still fighting with 4C after they've given written notice that they will pay back - almost 2 months ago. Please please please - DONT use 4 Cities, you will suffer damages by some random moving company, and you will suffer difficulties for months, where most people will eventually give up and have lost money and time and effort on a useless company!!
315 replies
95 months ago
C for yourself why you should NOT use Cell C unless you want Nightmare Support!
I've had a SmartData 10GB contract (offers 20G day/ 20G night)for about 2-3 months. I've lost 10GB of my data by the 4th of June. It is now the 22nd, no joy getting my data back (after it's confirmed on a recorded line by a Cell C Rep that there's a glitch on Cell C side). I work from home, so losing data to a glitch is extremely problematic as I actually cannot afford to be without a data connection. I've received a call back from 1 agent during the last 2.5 weeks. I've been in touch with Sharlan Aiyer, Lebo Matlomade, Sipho (Supervisor), Vuyisile (from Retentions), Nako Ntjatje (Supervisor), Kohen (sales rep who tried to sell me something in the middle of this - albeit, not his fault), Shameal Ngwenya (said she can't help me), Dumiso Motsece (Supervisor CURRENTLY attending), Charlotte Ndlela (Supervisor of Data department that my case is being directed to..... Oh, not to mention, on the 4th, I sent a mail to ********** and got an official mail back with an incident number and claim of a call-back within 48 hours... a week later, no call back, when I called in to find out, the incident number could not be found??? As you can see, 1 call back after calling back at 10+ times, and still, no one can help me. Kohen found out (on a recorded line) that I had NOT used the 10G data, as my account did not reflect that usage by the 4th of the moth (less than 1GB usage actually). Vuyisile was the only one who called me back, albeit, just to update me that "Nako" is "working on it" (Supervisor who has not spoken to me once, but dodges talking to me after I've asked to speak with him 3 times). I have purchased a 3GB 30-day bundle to help me continue working because I've run out of my primary data -- I will obviously have to fight cell C to refund me for this considering the problem was a glitch on their side. Now I await someone to (1) give me back the 10G lost BEFORE MONTH END, (2) refund me the 3GB bundle - which cost R300, same as the SmartData 10GB package costs me monthly for 40G ?????, and (3) investigate the problem so I don't lost data by a glitch again? FYI, I've been a customer of Cell C for more than 15 years. I expect better service, I am not just ready to leave, I'm ready to call a lawyer and make Cell C pay for *another* billboard with their name in the mud!!! This is not acceptable service.
793 replies
118 months ago
Service Far Below Expectation
<p>I am sad to say, after many years of reasonable service, MTN has dissapointed me beyond compare.</p> <p> </p> <p>The short and sweet is simple. I send my phone in for repair which then failed with the same issue 1 week later - I naturally requested a replacement. The floor manager "Suyash" and his manager "Kushal" advised a repair within 5 days, but the new device did not get sent my way until 10 days. However, most people can wait even 10 days, and I wold have, but that was not the worst of it. The phone Never reached me and I no longer want it - it is currently more than a month of dealing with this with no results.</p> <p> </p> <p>I never could get back to Suyash, I think he managed to get back to me 2 times in those 10 working days. I moved onto his manager Kushal. He also did not answer my calls, and when I finally managed to get him on the phone, although he was nice over the phone, he also could not get me the replacement after more than 1 month of waiting. I have since advised I don't want the replacement anymore and wish to cancel our contract due to the terms being breached by MTN - yes, I read the terms in my frustration.</p> <p> </p> <p>Due to their being unable to deliver the phone to me before my vacation, Kushal twice affirmed it would be delivered to me while I was on vacation. On the day of getting on the plane back to Joburg from Cape Town, I was advised by the local supplier that the shipment had arrived at the "Herm****" destination - which an MTN representative in Herm**** had explicitly emailed them NOT to send to Herm****, but to allow me to pick it up in Cape Town before my flight. It is still in Herm**** - 2 weeks after returning from vacation.</p> <p> </p> <p>I have since advised Kushal that MTN is in breach of contract and I wish our contract to be (1) migrated to another service provider so we DO NOT lose our phone number as it is a work number, and (2) cancelled with a MINIMUM refund of the month it was at the repair centre and we had NO use of the phone, also (3) if possible a refund of the entire contract which is only 6 months old, due to the Exceptionally painful service of not having assistance from MTN during this time.</p> <p> </p> <p>All in all, I am still waiting, I think it is 1 month and a half - give or take - since the second repair delivered to the repair centre. Still nothing, not a phone call, not a peep. MTN has dissapointed me. I won't recommend them again, neither use them again after this incident.</p> <p> </p> <p>As a side note: In all fairness, this could have been an isolated incident, so my only answer would be compensation for the pain I've had to go through if I ever choose to use MTN again, because let's face it, almost all providers don't care about service anymore, I would have expected something like this from Cell C... but not an international corporation like MTN.</p> <p> </p> <p>Kind Regards.</p>
106 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
1 (12.5%)
2 Star
0 (0%)
1 Star
7 (87.5%)