JG
janine G
Active since Sep 2011
17
Reviews
0
Industries
Reviews
17 reviews12 months ago
Horrible service and unreliable prepaid vendor
30 minutes wait, still no token received and there is no one to answer a call?? Hire more people since you give us 26 units per R100....
0 replies
37 months ago
Worst service today
I have never missed a payment with Telkom. I changed jobs, banks and debit order dates but I still paid manually the previous month. I called in, updated my details and asked the consultant, will you automatically collect the total owed on the 20th. She said said. Why did she not say il get suspended. Go back to the calls in December, consultant said the same thing. Now I cannot work because you cut my service after not advising me correctly not once but 3 different times over the last few months. You have not treated me fairly. I will not renew both contracts. The consultant spoke over me, didn't listen to me. I told her to listen to the calls she just continued repeating a scripted response. Nonkululeko Mkhize then stated that she cannot disclose her managers name. It's a whole secret. Is this a joke. You suspend me one day before the debit when I could have paid last week. Why inconvenience a client and then not care. Telkom is getting more miserable by the second.
0 replies
44 months ago
Credit card out with courier for 3 weeks
Standard bank has not delivered my credit card since 24 August. UTI Monties the courier service had to card for 2 weeks and said there was a system problem. I called standard bank 2 weeks ago and got the details confirmed. Last week I was told il get my card Tuesday 13 September. Today I'm told I must wait till Next week. Are you people serious. You are putting me at risk by keeping my card out there for WEEKS. Now your courier tells me I must go fetch it from a branch. Fix this now. You are costing me money everytime I have to transfer money between accounts cos I don't have a card.
268 replies
53 months ago
Banking error resulting in multiple payments
Instant money voucher was submitted 3 times due to banking error and technical issues. I was charged 3 x transaction fees and now my debit order is going to fail. I need this fixed urgently and refunded. Waited on the line for 15minutes, transferred to another department for 15 minutes only for your agents to drop the call without even an hello.
106 replies
55 months ago
Money missing
I used an Absa Atm on Friday. I attempted to withdraw R400 and I was declined, rejection wrong account type. Attempted to withdraw again. Got an email to say withdrawal from R400 with available balance. Waited for more than 3 minutes and ATM said service temporarily unavailable.Got an email to say payment reversed. I then went to a Standard Bank Atm and withdrew money from my credit card instead. Checked my balance and the money was not returned. Really really really upset and I was charged for 2 withdrawal fees.
0 replies
61 months ago
Breach of POPIA
Colin Kriels service is terrible for someone who is supposedly a complaints agent. I have also taken the decision to move my current account, credit card, rcp loan, term loan, and my new business bank account to FNB Your service is terrible. You close hello Peter complaints and don't even call your clients. You demand my card number, expiry date and other sensitive information on email and when I ask you to call back you ignore me. I should actually send standard banks email to the ombudsman for breach of POPIA
53 replies
61 months ago
5 days, still no help
I did an online application for a term loan I received an approval letter and a request for documents This was sent 20 March 2021 I called to follow up Agent 1: I see we attempted to pay out the loan but due to a technical error, the payment didn't go through. Agent 2: We are still verifying your documents Agent 3: We don't have access to the same system as the online sales team we cannot help Haaaaibo Standard Bank, what is going on? Every month I must complain
53 replies
62 months ago
Terrible service, again
Not surprised, yet again I call Standard bank to close my loan as they haven't done it. When I call the same number I call all the time, the agent tells me she cannot help me and puts me through to the loan department. First off, just last month I called the same number over 20 times. Feel free to look at my records. Agents chose if they want to help or not. Secondly, I was put through to confirm a lost or stolen card. After waiting 10 minutes, I had to drop and call again. Your call avoidance rate is alarmingly high.
56 replies
64 months ago
How would you like your bread? EXPIRED AND MOLDY PLEASE
So Checkers, first you give me a loaf of bread expiring the day I bought it. You promised me a call, still waiting. Today you send me bread with fruit flies so I opened it and mold. Call me and I'll show you exactly how disgusted I was. I want an apology and my money back for both loaves.
0 replies
Review Distribution
5 Star
1 (5.882352941176471%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (17.647058823529413%)
1 Star
13 (76.47058823529412%)