NA
Nawaal A
Active since Oct 2011
8
Reviews
0
Industries
Reviews
8 reviews31 months ago
Great service
Hi there, i would like to thank Mariam Petersen at Santam direct for the great service i received. I sent a request on Friday to add my cellphone and she was so efficient and helpful. Great service really goes a long way. Thank you Mariam!
131 replies
45 months ago
BAD SERVICE !
Good day, on Monday I went to Toy Kingdom in tygervalley as i wanted to purchase two superhero dolls. Unfortunately they only had stock of the wonder woman doll but not the Black widow doll. The assistant advised me that it would be best to order the items from their only store as that was the only branch that had stock of both dolls. I immediately placed the order for the deals as I urgently need them for a cake. Yesterday morning someone called from the online store advising that they infact dont have stock of the Wonder woman doll and that they can give me a voucher or refund me. I requested that she arrange with the Tygervalley branch that i collect the Wonder woman doll from them as i work close by. She said she would call me back. She still hasnt called. I proceeded to send an email to the cusomer care contact and the agent said i need to pay the difference in price as the doll is more expensive in store. Now firstly, i was okay with buying it online and paying for delivery because i would be getting both dolls. Now they are telling me that i in fact paid almost R130 for one doll which i would have never done had there only been 1 doll available online. Secondly , WHOSE FAULT IS IT THAT THE DOLL WAS AVAILABLE ONLINE ! Not mine. Where is the client centricity in this? It is not fair to make me pay the difference. Why can i not be accommodated since the error was on your side ? Im annoyed and frustrated. I will NEVER buy anything from your store again. I get that mistakes happen but the after serivce is a little pathetic for a high end store.
0 replies
45 months ago
Excellent service
I would just like commend Andelwa in the client service department on the wonderful service I received from her this morning. I called in to the contact center to review my policy and she was so professional and friendly. It was like a breath of fresh air. She was so efficient and went the extra mile for me. She deserves to be recognised for great service. Thank you Andelwa. It was really a pleasure speaking to you :)
134 replies
72 months ago
Unhappy with service !!!!!
During lockdown i placed 2 orders with Superbalist. My delivery address is for my office. Which hasnt opened yet. After a failed attempt to try and deliver the parcel because the building is locked. I requested that they kindly amend the delivery address to my home address so that im able to receive it. I spoke to Lauren Boonzaaier. Instead of trying to assist me , she suggested that i find someone to collect it. How on earth is this possible if we are not supposed to go to the office or be on the roads during this time. Surely their should be a compromise. The alternative is cancelling my order which would result in me not getting the same items at the same price or the possibility that it will be sold out. Exceptions can be made at times like these.
0 replies
101 months ago
TERRIBLE SERVICE AND LATE DELIVERY
On the 20th Dec 2017 i placed an order for shoes. Last week i contacted their customer services to confirm when the order will be delivered because i haven't received any communication as yet. Keith in their customer services ASSURED me that it would be delivered by this week. I called them this morning and to no surprise the agent i spoke to sang a different tune. The order will only be delivered next week. Now from experience, you clearly cannot take their word because they cannot commit to what they say. The service is appalling. No sense of urgency, no trying to accommodate you , you just have to deal with the fact that you must wait. PATHETIC!!!!
210 replies
101 months ago
TWO WEEKS LATER, STILL HAVEN'T RECEIVED PURCHASE OR A RESPONSE!!!
On the 22nd December i purchased 2 SMEG kettles and a toaster. The delivery times clearly states 3 - 5 working days and if it cant be done communication will be sent. On the 27th December an email was sent for a follow up to find out where the items are. Adam assured me that he would check and get back to me on the 2nd January. It is the 4th NO RESPONSE!!! Its making me wonder if we are actually getting our stuff or if he is gone with the money. I will NEVER EVER buy or recommend this company to anyone. This is completely unprofessional and leaves a bad taste in ones mouth.
315 replies
113 months ago
Terrible service
<p>On the 30th Dec my friends and i decided to have supper at Jiah . We were 21 people and made the reservation a week in advance. When we got there there were 6 little tables (that they would usually use to seat 1 person either side) next to each other and this was supposed to seat 21 of us. We advised the water that 8 people were still to come and there was no more place for them to sit. He kept responing saying they are unable to assist us with this. There is no place . Now this is not out or problem because we made a reservation and we were 21 not 2. We asked to speak to the manager. Two maangers were available but as they saw us taking the matter up with the waiter we just saw them scatter to avoid the situation. The waiter wemnt away to call the manager but came back telling us that the manager said the same thing he did to us that they cnt help us. Eventually after becoming irate, 1 of the managers came toward the table. Instead of being A PROFESSIONA. Greeting, introducing himself and asking how he can assist. he said WHATS THE PROBLEM HERE ?! In an obnoxious condisending tone. How is this a way to treat your customers, ESPECIALLY WHEN YOU ARE TRYING TO MARKET YOUR RESTAURANT, After we found a solution to the problem ourselves, we placed our order. After an hour, our food came in drips and drabs . 1 persons food came when we all had already eaten. AN HOUR AND 30 MIN LATER!!! Would you eat at such an eastablishment?! </p> <p>Both the waiter and managements attitudes needs some serious asdjustments or the owner will quickly see the result of it. </p> <p>We were very disappointed by our experience.</p>
0 replies
113 months ago
PATHETIC SERVICE
<p>I shop on this website often and have NEVER received such poor service before.</p> <p>I placed an order for a mens size 6 boot and a day later for a mens size 12 boot, upon receipt of the size 6 i realised that it was too big and immediately logged a return for a 5. The boot was collected on the 20th Dec.</p> <p>The day i received the size 12 it also did not fit and i logged a return for that as well. The size 12 was to be collected form a different address AS PER MY REQUEST. On the 21st of Dec, the courier company came to MY OFFICE (not the address in my request) to collect the size 12. Part of the order for the size 12 boot was socks. This just miraculousky vanished. They did not know whaere the courier had delivered it to or what had happened to it. Strangely, their syustem said that i signed for it BUT I DNT EVEN WORK AT THE PLACE OF DELIVERY!!! No one could even me an answer. I am still waiting for my refund for the size 12 boot and am yet to receive the size 5 exchange. After numerous calls to the contact centre NOTHING!!! To top it off the agent they have handling my query Carlo, has not idea what he is doing. He sends me an email asking me who collected the boot and when. But what cheeses me off even more is that i received an email from Supoerbalist stating that they received the boot at the warehouse and they will process my exchange. When i called them last week they said it says it hasnt been collected yet, Now what does one take from this experience. Its like a circus. Has good service just gone out of the window??? THIS IS PATHETIC AND ITS A JOKE!!! Especially considering that you literally spending thousands on their site and you get this kind of service. </p> <p> </p> <p> </p>
56 replies
Review Distribution
5 Star
2 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
6 (75%)