LM
Lufuno M
Active since Oct 2011
39
Reviews
0
Industries
Reviews
39 reviews17 months ago
Horrible customer service
Good day, I hope you are well. I have been trying to get my store card unblocked from Wednesday 8 January. I have been told that it would take 24 hours to unblock but this has not happened from last and when I call the call centre I keep starting the process over and over again and the card remains blocked from online purchases.
0 replies
17 months ago
080062900380
I have still not received my delivery that I ordered from FNB I am still waiting after delivery was promised for Saturday.
0 replies
19 months ago
Absa activate
I received an email from absa advising me that I cancelled my insurance. This is not the case. Please investigate urgently!
1 reply
24 months ago
Mtshali Z inappropriate behaviour
Good morning, I hope you are well. I am writing this review to express my disbelief at the experience I had today at Woolworths east gate mall. I just went there to get a Father’s Day gift. Took the 1 item that I was purchasing and proceeded to go check out. When I got to the till there were two ladies standing there. I greet them and they just keep quiet. Then she took the 1 item that I was buying and she proceeded to talk to her colleague about her boyfriend who doesn’t have pyjamas and that she last bought him pyjamas at Germiston when they had a sale. She scanned my item and she continued with her conversation with the colleague about her boyfriend sleeping naked and that she will not buy this R450 PJ now because she will pay R260 after the staff price gets app****. I asked to hurry up as I am also at work and I need to get going. It is extremely annoying that people have such conversations while customers are just standing there being subjected to such unpleasant things. Mtshali Z Mtshali and her colleague really need training as this is inappropriate.
0 replies
27 months ago
Ruined car paint
I have been waiting for renew-it to repair my car paint that they over buffed when my car went in for repairs. My husband went in to show them the state of the car and they even viewed pictures of the car when it went in for repairs which revealed that they reined the paint job. Above all this, they repaired my rear bumper instead of replacing it. The bumper is now soft to the touch and I am not sure of the safety at this point. It’s been 3 months now and the silence from them is deafening.
1 reply
30 months ago
Thank you Nthabiseng
I was beside myself when I was told by an *********** absa employee Monamodi Ntlatleng who did not bother giving me an explanation of why I should pay an additional R399 in order to get my vehicle documentation. Nthabiseng Sibande is amazing at what she does and she takes her time to keep the client informed throughout the process and she explains why the client is being charged. Thank you Nthabiseng!
1 reply
31 months ago
Pathetic service
I am now being told to R300 for change of ownership and R99 courier costs, why wasn’t this information communicated before? I do not understand why the processes differ, my sister did not have to pay a cent for her documents to be sent to her.
3 replies
31 months ago
Discounted settlement letter
I requested a discounted settlement letter from Nedbank on Friday then again today but I still have not received it yet. I urgently need the discounted settlement letter please.
0 replies
31 months ago
Exceptional service
Oh my goodness!!! I received the most amazing service from a lady by the name of Tshego and she was extremely helpful and patient with me on the phone. Her willingness to help me was awesome! I didn’t get her surname but thank you so much Tshego. You are a super star!!!
0 replies
33 months ago
Thandekile Shambamuto Worst customer service experience
The worst customer service received from Thandekile Shambamuto! When customers are waiting in line to pay cashiers should not be flirting and chit chatting. I would understand if she continued doing her job while having a chat with her crush but to make customers wait while she flirts is extremely disrespectful and unprofessional to say the least.
0 replies
Review Distribution
5 Star
6 (15.384615384615385%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
7 (17.94871794871795%)
1 Star
26 (66.66666666666667%)