Active since Nov 2011
My wife received a complete Right Knee Replacement at the beginning of February 2026. The procedure was a complete success, operation on Monday and discharged on Wednesday. A follow-up appointment happened two weeks later, where the plasters were removed, with confirmation from the Orthpaedic Surgeon of the successful procedure, with a pic (xray). In addition to the follow-up appointment, at least three Patient Portals were provided via email to obtain progress on the recovery of the operation. The commitment, care and concern for the patient, before and after the operation was awesome and outstanding. Have yet to experience such medical precision.
Logged a request on Saturday, 24/1, reporting that there was NO WATER supply to 7 Crown, Vierlanden, Durbanville, for the past week. On Sunday, 25/1 received a ref. no. 9121638224, stating that "Below 40mm has been logged". It was also confirmed that the re-establishment of the water feed would take 1 to 2 days !!!!!! Called the Water & Sanitation section today, Friday, 30/1 @ 14:35 & was advised that a call would be made to ascertain whether anyone was home, to re-establish the water feed. TO DATE THERE HAS BEEN NO CONTACT SINCE 24/25 January 2026
Have requested details of the claims, as well as the costs associated with these claims for the years 2023, 2024 & 2025. Momentum Insure has on TWO instances provided the details for 2025 & has failed to provide years 2023 & 2024 after repeated requests, since 16 January 2025. My comprehensive insurance was terminated with Momentum Insure on 31 December 2025.
A ***** incident occurred on Tuesday, 3 September 2025 around 15:00. Called ABSA *****, logged a case & was provided with 5 reference numbers from Busisiwe Mdluli. Logged case with SAPS, Durbanville, provided a statement & issued with a case number. Obtained copies of bank statements containing ***** incidents & forwarded same to ABSA ***** on 4 September 2025. Received confirmation of receipt of documents from Elaine Thompson on 8 September 2025, stating the case with take 15 to 20 working days to resolve. Received two whatsapp messages on 3/9/25 advising of ***** transactions, but no contact from ABSA ***** after confirming same. Continued to receive whatsapp messages - case still under investigation from 9/9/25 till 21/10/25. ABSA Officials kept sending emails stating they are unable to contact us, not aware that some phone numbers were blocked due to *****. Nolulunga Mafika sent an email on 30/10/25 stating that no documents were received & the case would be placed on hold - what *******. It is evident that officials do not communicate & accuse the client of wrong. The cummunication with Makhosazana Mamafa has been specifically rude & arrogant, treating the client as the ****mer. The case has as yet not been resolved as at 2 January 2025.
Called the Law Enforcement Department on Thursday, 4/12, spoke to John who recorded a limited detail of my complaint. Repeated the call on Friday, 5/12 & Safika recorded the full details of the complaint with ref no. 1002796158 & to date there has been NO RESPONSE. Safika also mentioned that there was no vehicle available on Thursday, hence the complaint was no addressed.
The Water Services the most unprofessional department due to BAD service. Repaired a stop**** leak without informing the owner & disrespectful during the comms with the owner.
Over the past two weeks we have called at least THREE CLICKS Stores, Graanendal, Pinehurst & CapeGate, trying to purchase 1,5 litre Body & Handwash refills to NO AVAIL. This is not the first instance where fast-moving items normally stocked by CLICKS Stores run out of supply and the client is told "We're waiting for stock" What disappointing service, no woner they lag behind DisChem !!!!!
There is a nuisance cat being allowed to roam the neighbourhood uncared for by the owners, resident at the above address. The cat has damaged our bougainvilleaContact tree extensively, with large, deep scratches on the bark, together with defecating on newly planted shrubs & plants, which have subsequently perished. In addition to the above, the cat jumps over our fence and defecates in our garden beds, leaving a nasty stench. Have approached the owner on several occasions, with NO assistance at all and this has been ongoing for several months. Am totally disgusted to have to live with neighbours who have a complete don't care attitude. This issue has been reported to the Law Enforcemnt Section on the following dates, who NO RESPONSE, to have the animal removed from the property: 13 October 2025, ref. no. 100 277 4247, spoke to Tyrees 21 October 2025, ref. no. 100 278 6292, spoke to Natashe 27 October 2025, ref. no. 100 279 6158, spoke to Sharmaine 31 October 2025, no re. no. provided, but Logan stated that the case was logged with Law Enforecment, but the official was off-duty !!! This is a service provided by the City of Cape Town, but its officials appear to adopt a DON'T CARE ATTITUDE, after numerous logged requests.
Received a call from DSV Road advising that my card would be delivered in 3 to 5 days' @ 14:03 today. FNB SMSed @ 14:23 today advising that my Credit Card WILL be delivered on Tuesday, 30 September 2025, between 08:00 & 16:00 to my home address. WHAT CONFUSION, which info is CORRECT ??????
Called Momentum Insure emergency a few days ago to have one of our insured vehicles towed to a repair centre of our choice. We were advised that extra cost would be levied as the repair centre is located further than the nearest dealership. This was disputed, but agreed to the extra cost & would escalate my query. Momentum Insure FAILED to advise the client that Momentum Insure had entered into a contract with a towing company, with new conditions of service, effective 2025. Prior to 2025 our vehicles were towed to the repair centre of our choice, without any additional charge. As a result the client had to bear the cost of Momentum's negligence.
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