MV
Menno M
Active since Nov 2011
5
Reviews
0
Industries
Reviews
5 reviews3 months ago
Weabfrica no longer accountable at resolving issues
I have been with webafrica for at least 15 years!! Never experienced a problem and issues were always resolved quickly. In the last year, I have on various occasions tried to report connectivity issues as well as email server issues. Nowadays, it is impossible to speak with any real person. I challenge you, try. Only bots and whats app agents. These simply pass you off and sometimes if you are lucky, give you a reference number. Once you do not chat for a while, the issue ticket is simply closed and issue remains. If you try and re- report the same issue, you have to start the process all over and so on going in circles without results. I will be trying another provider as my connectivity issues (which we have long assertained are due to overloading of the network), is not being resolved after months.
0 replies
24 months ago
No longer reachable
This company does not respond to calls. I have been trying their advertised number 021 528 1100 this whole week. The electronic voice cuts me off each time after log holding time. I have tried their sales, accounts and switchboard options. I have emailed them. No response. Yet another example of people no longer wanting to talk to their customers. Either that or they have gone bust.
0 replies
34 months ago
Paradigm Solutions dead in the water?
What has happened?? I cannot get any response from Paradigm Solutions. Not their sales, accounts or support email addresses. Their 086 number no longer active. There website is down. Their facebook page down. I keep getting auto mails that state that my domain renewal needs to get paid although I have long paid it. I am very concerned. What do I do? How do I get my domains moved? Will data be lost? Etc Etc.
0 replies
70 months ago
Elderly couple cannot reach Nedbank to access their funds
My parents stay in the Netherlands. They have a Nedbank account at Durbanville branch and needed some of their savings transferred to The Netherlands. This has seemed impossible over the last few weeks. Branch or specific person cannot be called, only a call centre who leave messages that are not replied to. The elderly client has on more than one occasion tried sending indemnity documents with transfer documents to the branch. Their initial contact person was Anneli Hoffman. As their son, I have also left message via the call centre without reply. How does one solve this terrible problem where bank seems totally unaccountable while the elderly couple sit without money?
0 replies
78 months ago
Webafrica Voip Scam
For months now I have subscribed to webafrica for the voip service. I purchased the handset from them & then eventually got it set up and thought it would work. However I have had terrible service from them ever since as initially, I was receiving IP ghost calls at all hours to such a frustrating degree that I had to simply switch the handset off. After weeks and using most of my mobile data to hang on to their call centre, with the pathetic and most aggravating silly jokes playing in my ear for hours, eventually that was solved. Thereafter I had every call give me a message "forbidden". The last incidence of this was reported by me in Feb 2019. Since then I have had hardly any access to the service. I have called many times, been sent generic "ticket numbers", received emails with general notes on how to set up the phone correctly etc. Non of this has helped. I have insisted that somebody call me to trouble shoot until the problem is solved. I was promised that this would be done after I went onto webafrica's facebook page. On 29 October, a Warren Mouton eventually called me and promised to help me solve the issue the next morning when I would then specially remain home so that I could troubleshoot with him. He went missing. I subsequently tried emailing him, with no success. I have been back on their facebook page since then and started the whole "generic " reply process again. Basically I still have no voip, and paying for voip month after month and webafrica is simply not solving my problem, which is their problem. Pathetic. Let me know whether anyone has laid a complaint with ICASA & if that has helped?
0 replies
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1 Star
5 (100%)