RL
Robyn L
Active since Nov 2011
38
Reviews
0
Industries
Reviews
38 reviews3 months ago
Shameful client services
A difficult task dragging on from November last year; restarting again in 2026 - more than 2 weeks later.. no response to open a trust account. Never had the misfortune of a Manager even avoiding assisting clients. Service is beyond disgraceful. 1 star is too much for Francois Fillis and further delay from Sonia Taylor.... its wonderful that you ignore your clients and we have to BEG TO BE ASSISTED....
56 replies
4 months ago
UNPROFESSIONAL AND ********* CONDUCT
The most horrific unprofessional service ever encountered. After a storm damage claim registered on the 4th December, we are still awaiting a proper and full assessment for the claim. Only half was assessed. There were NO EMERGENCY repairs implemented so further damage has been endured over the last 3 weeks with continuous storms. Furthermore, Security damaged from the storm has not yet been re-instated. Daily follow ups have been ongoing and still NO END IN SIGHT. Shame on FNB/BROLINK.... you all sleeping soundly and today you still have the nerve to tell me now after 3 weeks of further damage I am under insured....Leaving you loyal clients high and dry
56 replies
15 months ago
Lack of service from deceased estate department
If less than half a star was available thats what i would give... Mr. Fundi Mthethwa the lack of assistance with a matter that has been dragging on for months now is just not ok. This is beyond acceptable and while a deceased estate is not important to you personally it is causing absolute havoc in other peoples lives who are awaiting your attention in giving the necessary documents to resolve the matter. Shame on you!
53 replies
19 months ago
Shameful
despite weeks of correspondence and proofs of payment and complying with what has been requested - we are now told that the information is correct. I have an elderly mother entirely dependent on a trust account for her survival. Proofs of payment have been provided ... Despite all of this we are unable to get a refund into the trust account for months that the member is moving to a more affordable plan. This is disgraceful and shameful - harming the vulnerable people!!! We have still not got a membership certificate either... How can you treat people this way???? members of your scheme for over 30 years?????
212 replies
22 months ago
Poor customer communication and follow up with deceased estate
Despite numerous emails dragging on and on, no further communication is received regarding a deceased estate. I have emailed a particular contact ongoing and now I am being ignored. This is not an acceptable conduct.
0 replies
22 months ago
Terrible customer service and care
Despite an email pending from 10th June 2024 - I am still awaiting a confirmation for a payment made 6 months in advance for a membership for a pensioner? it has been copied to 3 emails, but none of the recipients care to reply......
159 replies
24 months ago
Sheer Sewerage disgrace
Sheer disgrace... I have sewerage running through my property and my wall is falling over ... 3 days later.. we still waiting for the Foreman... call center agent Manyena puts the phone down after shes asked for her details - reference number: 404 851 852
0 replies
27 months ago
WORST ADMINISTRATION AND PAYMENT SERVICE
Despite numerous requests, calls and completing forms as required we do not receive our payments as they are supposed to be done? This is the worst service I have ever had with a prepaid company. I have to keep calling and begging for money to be paid into my account? What are you doing with the money thats supposed to be reimbursed each month? Meter 1: 41 2518 4299 7 Meter 2: 41 2518 2918 4 Meter 3: 41 2518 3544 7 Meter 4: 41 2518 2699 0
0 replies
28 months ago
Lack of customer care
Despite numerous for a technician to come out and rectify the problem of horrific network ( I have 3 rain accounts) nothing gets attended to! We paying for NO SERVICE!! What a waste of money. Not network all month... it shows a full signal but there is NONE
516 replies
29 months ago
TERRIBLE CUSTOMER SERVICE
despite paying membership upfront for more than 6 months and emailing the documents through numerous times... no monies have been allocated nor can a consultant come back to us or reply???? we talking about a huge amount of money and just no follow up???
72 replies
Review Distribution
5 Star
8 (21.05263157894737%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (7.894736842105263%)
1 Star
27 (71.05263157894737%)