SJ
Sarah J
Active since Nov 2011
19
Reviews
0
Industries
Reviews
19 reviews13 months ago
DEAD SLUG IN MOMO MEAL There was a dead slug in my food from MoMo
DEAD SLUG IN MOMO MEAL There was a dead slug in my food from MoMo. I may have eaten some of it by mistake. I was so horrified and nauseous. I had to go to hospital, the doctor said slugs in SA can have dangerous parasites and he gave me medication. I emailed Momo and told them that I would like a refund for my hospital visit and medication and they never responded. It was a traumatic experience, I was shocked and horrified to find a slug in my food and wonder about the hygiene and safety of their kitchen. They didn't even reply with an apology. I'm so upset and worried.
0 replies
17 months ago
Wonderful service experience with Londeka Ndlovu
I received absolutely fantastic service from Londeka Ndlovu at Outsurance regarding my household contents insurance. It made my day - thank you so much.
56 replies
19 months ago
It's not the money - it's the lack of basic respect for customers
To Momentum, I submitted the withdrawal form for my 2-pot savings component on 3 September 2024. I used the 2-pot withdrawal email address provided. I received an automated email acknowledgment signed by Administration Manager Zodwa Mokabane. I did not receive any further communication. About two weeks after my submission, having read that two weeks was the time it took for claims to be processed, I called the call centre to follow up on the status of my claim. I was told by an agent that my form has been received and is being processed. I will request a recording of this call if my complaint has to go further. Another week after receiving no communication, on 25 September, I emailed the corporate client email address. I received an automated email acknowledgment signed by Administration Manager Xolani Makhatini. I waited the requisite two days for a response, but I did not get one. I called the call centre again, learned that the time taken until payout of 2-pot claims had been extended to four weeks, and left a voice message as I couldn't get through to an agent. No one at Momentum has returned my call. On 30 September, I received an email from Nompumelelo Vilakazi, asking me to provide my ID number, which I promptly did. But Nompumelelo never responded to this. Today, I received an email from Tevlin Abrahams saying 'Please be advised we have note [sic] received your withdrawal claim form.' Tevlin was in fact replying to the same email thread that contained my original application, with the form attached. If he had looked up to the top of the thread, he would have seen my original application, but for reasons I can only guess at, he did not. It has been four weeks since I originally submitted my form, and yet I have neither my funds, nor the most basic modicum of respect from an agent at least explaining what is happening with my claim. I understand that the volume of payouts at this time must be overwhelming. However, Momentum clearly employs many people who are supposed to help customers. But these people, at least the SIX employees that I have dealt with, do not seem to care or have basic training necessary to provide actual service to Momentum’s customers. All I am asking for is an update on the status of my claim, and information about when I can expect to receive my money. I really don’t think that is too much to ask, especially from a company that I am paying my hard-earned money to. I don’t know if it is apathy, lack of training, incompetence, or something else that has allowed this sorry state of affairs to have taken place. I am asking to please have someone who is knowledgeable to give me the courtesy of looking at my claim, and communicating the information about it to me. I am not demanding my money immediately. I am simply asking to be treated with the most basic level of respect that Momentum claims it wants to give its customers. Sarah de Jager Cell: 0798372394
53 replies
30 months ago
Radio silence when trying to get a question answered by Dotsure Pet Insurance
I've been trying to get hold of any agent who can hep me at Dotsure with no luck. It's outrageous that you don't even do me the courtesy of responding to my emails. All I am asking for is someone to explain a claim payout amount to me and explain the breakdown - surely that is my right as a paying customer?? Please can someone urgently contact me about this.
73 replies
30 months ago
Customer service non-existent from FNB for urgent help needed
Hi there I made a payment last week on my FNB app. I chose the 'Pay and clear now' option'. The payment still hasn't gone through. I've tried emailing and calling FNB with no response. No one replies to the fnb 'care' email address, and the phone number simply doesn't work and the call drops. It is so demoralising not being able to get any help when I pay my hard earned fees to FNB. Please can someone contact me urgently about this non-payment as it is quite a large amount and it is stressful not knowing what has happened to my money.
146 replies
31 months ago
Mercilessly badgered by Dotsure and Grace at Badger Insurance
Another harassing email from Grace at "Badger Insurance" - whoever they are - demanding I go to the effort to write a positive review for Dotsure on Hello Peter. Do you not remember me complaining about this?? I have already done numerous good reviews on Hello Peter for the people at Dotsure and I am done. It's ridiculous that you expect us to take time and effort to not only do the survey, but ALSO write a whole review on Hello Peter. Must we really be harassed like this EVERY TIME we have contact with Dotsure? It's insane. I am planning to close my policy after this as you clearly do not listen to customer's needs and complaints. Going forward I do not consent for you to email me or contact me in any form about this. I have the right to be forgotten under POPIA. I see you are with Badger insurance - how are you related to Dotsure? I do not want to hear from you again. You sure live up to your name - badgering busy and tired members of the public, spamming my inbox, expecting us to do more work when WE are the ones paying YOU to provide us with a service. Not the other way around!!! It's customer SERVICE, not "make our customers to LABOUR' so we can get a nice little review on Hello Peter. You must forget my details and leave me alone, otherwise I will be making a serious complaint to the relevant authorities for harassment and not complying with the POPI Act. @Dotsure - I did not give you permission to give/sell my details to this Badger Insurance. If you do not remove my details from them, you are not complying with the POPI Act. Sarah de Jager
131 replies
31 months ago
There is no 'service' in FNB's customer service - we must do all the work on the app
I'm moving to Nedbank, but want to write this review so that maybe someone at FNB might think about improving their processes. When phoning FNB, they tell you to intermittently look at your app to approve things etc. It is very hard to figure out how to put the phone on speaker mode so you can navigate the app while still being able to hear the consultant. How do you help elderly people who do not have smartphones and apps? What should be a simple phone call becomes a tech nightmare, especially if the app is down because of loadshedding or internet problems. I am a Premier account member, and when I signed up I was promised that there would be a direct line of communication that can help me. I tried the Premier email address and received a reply saying that you no longer monitor that inbox and I must use the app. I had previously gone to the app and attempted to do what I need to do but was unable to. I really needed to speak to an actual person who coud help me with my banking request. I contacted Secure Chat and the agent said he can't help me and I must phone the FNB support number. So I called the number, waited for ages, and jumped through all the hoops like inputting my ID number, and speaking to a robot to try and direct my call to the right department, asking to speak to a person, and eventually after being on hold reaching a person, only to be cut off. When you want to sell a product, we get to speak to a friendly, knowledgeable person who is very responsive. But when we actually need to reach out to FNB for help, we get treated like we are not important, told to call a number, and made to wait on hold and jump through hoops to get to speak to a person. I finally got through on the phone to someone in the right department. She asked me to go through the hoops again, to give my ID number, approve it on the app - which is hard for me to open while I'm speaking to her using the same phone I use for the app, and my internet is not constant so the app didn't work all the time. The call was so stressful. It's quite dystopian that we - the customers - are forced to do all this work. What should be a simple phone call process becomes a tech nightmare. It's supposed to be customer service - not customer labour so that you can save money on hiring competent staff and palm us off onto robots and apps instead. Maybe it would be better if we went into the actual branch, physically? No! When I've tried to go into the actual bank branch in the past, they tell me they are unable to do certain functions and I must go home and call a special FNB number to do the function. It is absurd - you should be able to help customers with every banking need they have if they make the effort to come into the branch. And when we call the numbers, they waste our time, and try to get rid of us by telling us to go to the app instead and do all the work ourselves! You have passed off your functions from knowledgeable people onto technology, apps and robots, which add stress and time-wasting to your beleaguered customers. You apparently have so many 'channels of communication' to get help, but most of them are AI and it is still impossible to get help when you have a simple query, even after spending hours trying all the different channels. It's like you are trying to get rid of your customers and make them go away, rather than going above and beyond to help them. I am moving to Nedbank as they have much better customer service. Their fees are slightly higher but I'm willing to pay extra so that I don't have to experience the stress, disappointment and raised blood pressure that goes along with trying to get any help from FNB customer "care". Regards Sarah de Jager
131 replies
37 months ago
Discovery reluctant to give all necessary info to vulnerable patients
I am writing to express my absolute disgust and frustration with Discovery's ********** service. I was bitten by a stray cat and had to go to Netcare Milpark ER as it was after hours. I had phoned Hello Doctor and the doctor there said I must immediately get a rabies vaccine, because although rabies is not very common in SA, it does happen, and if a human gets infected it is a 100% fatality rate. I had to go back four more times to complete all the parts of the vaccines. Discovery refused to pay for any of it. Reason: no funds left in MSA. No - you are supposed to pay out of the scheme. According to SA legislation, medical aids must cover emergency medical treatment. I had to look up the law and tell the agent, and they finally capitulated and said okay I must fill out a PMB form. So which is it - you don't cover emergency medical treatment out of the scheme, or you do? Or you don't - but you don't tell patients you are supposed to, so they just pay out of their own pocket and get away with not fulfilling your legal obligations? This is deeply dishonest, ********* and disgusting policy - you deliberately don't want your customers to know their rights in terms of the law and hope they will give up in despair and just pay, so you don't have to pay. It took me hours of administrative labour, phone calls, emails, energy, stress just to go through all of this. And I am still fighting. It has caused me so much stress I have become severely depressed to the point of being suicidal. What you are doing to people is bullying and victimising them, and you are doing it to ill, injured, vulnerable people who do not often have the strength and resources to navigate your perverse maze and jump through hoops in order to get any care or cover even though they are insured up to their eye*****. I hope you are ashamed of yourself, as this is amoral.
265 replies
41 months ago
Capitec taking money early with no warning or explanation
Capitec Bank has debited my monthly loan repayment from my bank account 10 days early. I needed that money to pay for something else. I specifically instructed them that the debit order date must be the 25th of each month. Today is only the 15th. Please rectify this urgently and contact me.
264 replies
47 months ago
Dotsure provides peace of mind
My husband and I have Dotsure pet insurance for our two cats, Tommy and Peanut, and we have found dealing with Dotsure to be an absolute pleasure. The consultants are kind and professional, and it is clear Dotsure truly cares about their members and their furbabies. With Dotsure we have peace of mind when it comes to the health of our precious pets.
134 replies
Review Distribution
5 Star
4 (21.05263157894737%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
15 (78.94736842105263%)