AS
ANGELENE S
Active since Dec 2011
10
Reviews
0
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Reviews
10 reviews10 months ago
Extremely Disappointed with service received from Clicks Online Store
I am deeply disappointed with the service I received from Clicks' online store. My recent order included an item which Clicks decided to replace with a "similar" product without informing me. This is completely unacceptable. If the original item is unavailable, I should be contacted or refunded — not sent an unrequested alternative. To make matters worse, I had taken advantage of a Buy 3, Get 1 Free promotion, only to discover after payment that the third item had been removed from my order due to "out of stock" — even though it was 'in stock' when I added it to my cart, and still shows as ‘in stock’ on their website. This feels misleading and dishonest. I contacted customer care for assistance (twice via telephone and twice via e-mail), but unfortunately, the service I received was unhelpful and, in my opinion, lacking basic professionalism. My concerns were brushed off, and I left the interaction feeling frustrated and unheard. In my opinion, based on my experience, Clicks needs to urgently review its order handling process, promotional integrity, and customer support training. I expected better from such a well-known brand, but this experience has left a very poor impression on me.
0 replies
17 months ago
Deducted money from banking account, but refuses to assist with allocating payment to order
I've purchased items online and paid via Ozow. The payment wasn't allocated to my transaction, yet it was deducted from my banking account. The Vendor, Loot, and their payment portal, Ozow, need to liase with each other to have my payment allocated, yet no one is providing any service / communication. They make it the client's responsibility, and frustration, to beg for payments to get allocated. If I'm not contacted by a Manager from Loot before end of business today, I will get in contact with the SAPS and consider filing charges for *****. Formal complaints will also be filed at the relevant Tribunals. The level of service I've received is Unacceptable!!!
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17 months ago
Most UNRELIABLE payment method ever used
Ozow is the most unreliable payment method I've ever used. My last two orders (different vendors) weren't allocated to the purchase transaction. I therefore had to struggle to get the vendors to allocate the 'unallocated payment' manually, which was deducted by Ozow from my banking account. Ozow refuses to liaise with the vendor to get the payment allocated. As the clients, we need to jump through hoops to correct THEIR mistake! I sincerely hope that the NCR removes them as a payment option. Their level of service is unacceptable.
0 replies
17 months ago
Misleading product information being allowed
I have ordered toner from Takealot. The wording of the listing read as follows: BULK Pack Cartridge - Includes all 4 colours Only the black toner was delivered. I have tried to put in a review to warn other potential buyers of the false advertising by Takealot's Seller, but Takealot is refusing to allow my review. I have tried to be very respectful and diplomatic, using wording such as 'product not as advertised', but they still refused to list my review and they have not removed their Seller's listing. Although Takealot has refunded me, in my opinion, not allowing a negative review goes against the right to voice your fair opinion about a product in order to warn / caution users about false / misleading listings / sellers.
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18 months ago
Payment was deducted but remains unallocated
I made a payment to Takealot via Ozow. The payment remains unallocated and the status of the order remains 'awaiting payment'. Ozow refuses to assist, even though I've provided them with the proof of payment (the payment was deducted from my banking account). Their answer is: The ball is in Takealot's court, even though the payment was made via their portal. I will not be making use of their payment method ever again, as based on my experience, it can be unreliable and when it fails, we don't receive supporting in the form of them being willing to liaise with the merchant.
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22 months ago
Exceptionally rude Reception Staff
I normally don't post negative reviews, even when service was very poor. I'm posting this review in the hope that the Doctors / Direcors in charge of Bay Radiology take note of how rude their staff speaks to some patients at their Mangold (Newton Park, Port Elizabth) branch. Reception staff can set the tone for the entire practice and can cause such practice to lose patients. Ladies, a course in customer service (in this case - patient communication) might be beneficial to you, the practice and the patients.
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26 months ago
No Communication
This store appears to be a ****. The telephone numbers don't work and no reply has been received to my e-mails. I will give them until tomorrow morning to respond, failing which I'll be taking steps to have my payment reversed and to have them blacklisted as a ****.
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34 months ago
Estee Lauder.... A ****???
Earlier this year I bought Estee Lauder's Advanced Night repair eye cream (Major & Impact Repair + Brighten). I purchased the main product and it came with 3 samples. I’ve started by using one of the samples. Soon afterwards, the corners of my eyes turned red and flaky. It also had micro tears and were painful. I had to stop using the product because it burnt very badly upon application. Initially, I thought the reaction might have been caused by allergies. Whilst I wasn’t using the product, I treated myself for hay fever symptoms (even though I’ve never experienced the red skin around my eyes before due to hay fever or any other reason). After a while, my skin normalised. I started using the product again and shortly afterwards, the same thing happened. At that point, I started looking for reviews for the product and came across MANY consumers who experienced exactly the same and similar symptoms as a result of using the product. I've sent photos of my eye area, as well as photos of the other reviews found online and photos of the product (main product unopened and still in its original wrapping paper) to Estee Lauder, with batch numbers etc. Understandably, the product wasn’t returned within a 30 day period, since the symptoms happened over a longer period and since I didn’t suspect ‘immediately’ that the product was causing the painful reaction. It has been, however, less than the 6 month CPA period. As mentioned, the main product has not been opened. I have used one test container and opened a second one. Then I stopped using the product completely (out of necessity). Every time I sent an e-mail (with my case number to follow-up my complaint), a new Call Centre Agent receives the e-mail and asks for the same information I've already sent. They appear unwilling or unable to assist me with a refund. I've phoned the contact centre to ask for a Manager's contact number or e-mail in South Africa, but they refused to give me the information. Estee Lauder used to be a well known and respected brand. It appears from my experience, however, that they've turned the brand into a ****?
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71 months ago
Shocking lack of safety protocol
I'm very disappointed at the lack of safety protocol followed by this Company during the Covid-19 pandemic. Their delivery agent arrived at our home with his mask around his neck (not on his face). They hand you their pen and their piece of paper to sign and stand very close to your door. All of the former are violations of Covid-19 courier protocol. Their Company could not be reached telephonically to file a complaint.
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86 months ago
Refused emergency medical treatment at Medicross Westering
On 19 March 2019 my toddler was denied emergency medical treatment at Medicross Westering. Whilst swallowing a peppermint, my 4 year old toddler sneezed and the sweet traveled-up her nasal cavity and got stuck in her nostril. At the time she could not breathe from the nostril and the peppermint flavour burnt quite severely. Since Medicross Westering was the closest centre to our home, I rushed her there first. When asking the receptionist if a doctor could please assist with an extraction, I was informed that there were only two doctors available and that each had four patients left to see. I was told that I could wait until a doctor finished with his four patients. The receptionist asked why I didn't rather take my toddler to the casualty ward at Greenacres. I informed her that the hospital was quite a distance away and asked if the doctor couldn't see us sooner, since I didn't know at the time what damage the obstruction could have caused. The receptionist insisted that I either had to wait until the doctors finished with their patients, or drove to the hospital. She then asked if I had been to the practice before. I informed her that I had been, but not recently. Instead of checking on their system, she informed me that she would have to open a file first and that I needed to fill-in paperwork whilst the doctors finished with their patients. All of this in a medical emergency???? I informed her to rather leave it and that I would be taking my child to Schuin Villa medical centre instead (which was a distance away). She looked grateful and said 'ok'. At Schuin Villa medical centre the receptionists acknowledged the emergency and ensured that a doctor attended to the extraction immediately. Thumbs up for Schuin Villa. As for Medicross Westering, though, they will not see us as patients again. Their level of unprofessionalism was shockingly distasteful in a potential medical emergency involving a 4 year old child. I'd like to also mention that we contacted their head-office to report this matter and asked for the right contact person to please return our call. They never did.
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1 Star
10 (100%)