CS
Chris S
Active since Mar 2009
67
Reviews
0
Industries
Reviews
67 reviews2 months ago
Great service from petrol pum attendant.
I went to the Sunninghill Shell service station. I told the attendant, Moses, that I had no cash for tips. This did not stop him from filling my car, offering to check oil, etc and cleaning my windscreen. He then insisted on cleaning a lot of hadeda poo off my bonnet. All this was done in good humour. He acknowledged there would be no tip but said that he was there to give good service. Thanks, Moses. I'll definitely make sure I have cash when i return.
0 replies
3 months ago
Great service
Shout out to Ofentse Tlhabanelo in customer care. I asked for dimensions of a product and got a response almost immediately. Clear and comprehensive. If only more stores could have this sort of service
56 replies
3 months ago
Auto Trader keep sending unsolicited emails
I have unsubscribed at least 10 times but they just keep coming. I even contated Customer Services this morning and they confirmed I've been removed. And I just received another email.
56 replies
4 months ago
Good service and no problem going the extra mile
Marcus at The Pool Team, Sunninghill was a pleasure to deal with. I took in my Kreepy and he immediately diagnosed the problem. He didn't have the part but checked on the system and inentified one at the Kramerville branch. He phoned to check and asked the to keep one for me.
0 replies
7 months ago
No internet for 8 days!! Multichoice/DSTV no concern for customers
I have fibre Internet through DSTV, or had it. Multichoice decided to stop the service at the end of 2025. My contract expires at the end of November. But DSTV/Multichoice effectively withdrew all support for the service on September! Phoning DSTV resulted in 'we don't provide fibre'. Persistence resulted in 'you have to email them'. So I emailed. And again, and again. Some of the emails were read but nobody responded. In further phone calls to DSTV, demanding to speak to someone who could help resulted in a 'try this', which was reboot the ONT and router (did they think I hadn't tried this many times?), then 'someone will contact you'. It never happened. A further call actually found someone who took me through the reinitialise the router (which I had already done) but, when the password was incorrect 'there's nothing we can do' try again tomorrow'. What did they think would change?? My first email to the address they gave me was on 21 September. I was actually phoned by Open Serve on 1 October!! They only received the report from Multiserve on 29 October!! In the meantime I have had to buy airtime and data so that I can tether my phone and pay Vodacom for internet, while still paying DSTV for the sabe (unprovided) service. And what response from DSTV? Nothing! No response to HelloPeter - they probably have no excuse to give, but even an apology and a refund for my internet subscription and even recompense for my extra costs would be something. But do I expect anything from these people? No The frustrating part is that I have a contract with Multichoice, who provide TV through DSTV. But the internet, which is on the same contract, is provided by Telkom through Open Serve. It's no wonder that such a convoluted structure ;leads to breakdowns. But nobody at Multichoice, with whom I have a contract, will take responsibility for this appalling lack of service. It's no wonder that Multichoice/DSTV are losing customers.
0 replies
7 months ago
Appalling service from DSTV
I have subscribed for Internet through DSTV. It was bad enough that they have decided to cancel the service, simply informing subscribers that the service is to be discontinued but, as soon as they did so, they no longer support the service through their call centres. When I phone the call centre I am told they no longer provide the service. When I insist that I have a contract that only expires in November, they finally give me an email to contact (techfibree****ultichoice.co.za). There is no way to contact them by phone. This is supposed to be Fibre ESCALATIONS. I have proof that my email was read yesterday but now, 16 hours later, despite several follow ups, nobody has contacted me! In desperation, I phoned the call centre again this morning and managed to persuade them to do something. They promised that spomebody would phone me. I'm still waiting. Clearly, DSTV/Multichoice, once they close a service, don't give a damn about existing customers who still have a contract.
0 replies
8 months ago
Fibertime, disgusting customer service
I had a problem with my fibre through DSTV. They told me they would get someone to contact men. Eventually, Elizabeth from fibertime sent me a whatsapp message, offering assistance. I gave her details. She asked for a photo of the router. I sent it, together with a photo of the wall unit. She took a while and asked if it is a fibertime unit. I said I have no idea. She sent me a photo of a fibertime router and I said I didn't have that one, mine may be OpenServe. She said "yes, most likely" and that was that. I didn't contact her, she messaged me. And then drops me as soon as she thinks it's not her problem. No response to subsequent messages. Zero courtesy, zero care for customers, even if not theirs. So I am left high and dry with no explanation. Elizabeth, go back to traing and learn how to deal with customers. If fibertime want the transcript I can supply it.
0 replies
8 months ago
DSTV Internet - so frustrating
Since early this morning I have had no internet. The DSTV chatbot sends me in circles, then says it is passing me to an 'agent' but it never happens, then they start asking the same questions again. Now 4 hours later, they have the cheek to close the chat because I didn't answer for a short time. I phoned and they promised to get their fibre people to call me. Well, a fibre person eventually sent a whatsapp message. I'm now going round in circles and waiting interminably for a response. I've done everything they wanted, rebooted, sent photos, etc. Now nobody is responding again.
1 reply
9 months ago
Clicks Customer Care - do they care?
I bought 6 bottles of Clicks Effervescent Granules instead of the Citro Soda and Alka Fizz that I normally buy. They claim to be lemon-flavoured and have exactly the same specs as the other products. They granules hardly 'effervesced' at all and there's virtually no lemon taste. To I emailed customer care, asking whether this was correct, or perhaps if this was a poor batch. I emailed them on 17 July, and again on 26 July, because they hadn't troubled to reply. The response "Please take the unit to the closest store for assistance." Clearly they had not read my email and this is a stock response - the 'unit'. The problem is that I didn't get an answer and, if I take the bottles back, I'm sure they will just refund or replace, so if the product is 'faulty', it won't be fixed. This is not what I expect from a 'reputable' pharmacy. I'm very disappointed.
0 replies
9 months ago
Klenton - a credit to PPR
After a fall last year which meant that I couldn't enjoy my holiday, I requested a refund of my points and levy. It took a while but Klenton came roght. He explained everything and ensured that the refunds were recorded.
53 replies
Review Distribution
5 Star
31 (46.26865671641791%)
4 Star
1 (1.492537313432836%)
3 Star
3 (4.477611940298507%)
2 Star
3 (4.477611940298507%)
1 Star
29 (43.28358208955224%)