MP
Marli P
Active since Dec 2011
19
Reviews
0
Industries
Reviews
19 reviews60 months ago
DELIVERY FLOWERS DO NOT MATCH THE WEB-PHOTO - BAD - RAHTER WILL GO BACK TO NETFLORIST
Order: PG72548 The flowers on the website is pretty, however the flowers delivered was nothing like the picture with alot of green and hardly any flowers as on the photo. They do not respond to web-emails. Will rather go back to Netflorist, at least Netflorist actual delivery match their web-photo. A bit ashamed to send these flowers as a gift to my cousin that lost her husband.
0 replies
62 months ago
KIA NELSPRUIT CAN LEARN LESSIONS FROM KIA ALBERTON - EXTREMELY POOR SERVICE
Took my second KIA Picanto in for service at KIA Nelspruit this morning - HUGE LET DOWN - poor service!!!!! I have been using KIA Alberton with GREAT service. When you take your car to Alberton, they walk around the car and take photos with notepad. Once you pick up the car the service consultant go through the paperwork and explain again what they have done and walk around the car with you again. The car is so cleaned it look like it comes out of a factory. Delivered the car and the service consultant did not walk around the car. I asked her if they don't take photos and she said no. Phoned later on, to explain they need to remove the black bags wrapped over the carpets, as we were in the Kruger National Park and was very muddy of all the rain. The consultant said she will tell them to remove the black bags around the carpets. I phoned in again around 12 and was told I can pick up the car at 12:30 as they busy putting on the windscreen blades. I arrived at KIA with a bit of delay on the paper work and wrong charges. I stayed calm as the lady said it was her 5th day at work and we all started there. However there was no supervisor when she got stuck and was running between people to get answers on her work. It turned out the wrong amount was charged, even though I asked twice if it is correct to charge R598 as the phone call said R719 to replace the windscreen blades for front and back of car. She confimed twice and I paid R598. When she printed the final invoice, she realize there is a short payment and gave R400. I queried this and the poor girl was running between Patricia and another lady to resolve the query. Eventually I paid R15 in. She then struggle to get change of a R100 that caused another debate as Patricia do not want to give change out - really unprofessional in front of clients. I asked her why they do not deliver the same services as Alberton by going through the invoice and taking photos when the car arrived - she said they do things differently and they busy putting a system in. I was told that Kia do not have a back wiper and that I must pay before they order this, as sometimes clients ask to order things and then do not want to pay for it. I requested to order, I will pay today, however I was told that additional labor cost will be charged of R100 when they get the back wiper. Weird, because KIA do not have stock, but want to charge labor fee. When I arrived the lady said that the guy said I don't need to pay the R100, they will put the blade in as exception. Never heard of this the last 7 years with KIA Alberton. If YOU planned to buy a car from KIA, be aware that if branch do not have parts, you must pay first and additional labor cost. According to the lady the Nelspruit can not take the risk of ordering parts and then they land up paying it to KIA South Africa if the client refuse. Took my car and saw the black bags were not removed, went back to the service consultant to complaint that I phoned to ask to removed. The car was taken back. The car arrived within 2 minutes, the black bags were removed but the carpets not cleaned. When I asked her, she said it was not cleaned by a machine. By this time I felt I rather leave. As I went outside the boom gate, we notice the wipers are not on the windscreen, but sticking over the windscreen. By this time, I was FED UP with KIA Nelspruit and ask to see a manager. Christopher came out and eventually he called the shop manager. I was told they will look at the wipers, I asked why nobody is checking the work to ensure the correct things are put on my car and that nobody took a inspection with me this morning or when I took my car. Black bags were not removed and the car is DIRTY. I was told KIA do not clean cars fully, I said I was surprised as KIA Alberton cleans your car that it looks like it is coming out of a factory. Eventually the wipers were corrected and I was told by Christopher that the wrong size wipers were put on. Now if you dont know cars, how do you know they put the wright parts in your car? Clearly they do NO QUALITY checks on the car when it leaves their workshop!!! I LOVE KIA ALBERTON AND MY KIA PICANTO, however from the start I had an awful experience at KIA Nelspruit. KIA Nelspruit should spend a week at Alberton for tips. The Alberton Manager is great including the Service Department.
0 replies
62 months ago
BAD SERVICE
I have been struggling from the 03 February 2021 with Vodacom to change my Surname and home address. Mthetheleli changed only the address, but to my old work address. I have tried to phone 082135, it seem you can not talk to Vodacom at all. I am frustrated, P L E A S E, can someone phone me urgently and look at my emails send with my marriage certificate and address details. P L E A S E
112 replies
63 months ago
WOW OUTSURANCE - FANTASTIC SERVICE
Wow, your guys know what you are doing! Your mobile app is great, your service is great and call centre staff is F A N T A S T I C! Why want to struggle with other insurance companies, if you helped the first time. Load a question on the Mobile App and get a response within an hour, other organisations take 3 days if you are lucky. I missed the call and phoned your call centre, spoke to a great agent! Thank you Outsurance!
56 replies
63 months ago
POOR SANLAM SERVICE ON EMAIL QUERIES
I have send an email on the 13 January 2021 and received a response on the 18 January 2021. After I reviewed the documentation for completion, I notice that the documentation will not assist now as I will not do a financial immigration within the next month, but at the end of the year. I have responded on the 01 February 2021 with comments, I followed up on the email on the 5 February, again on the 9 February and resend the email this morning. No Response from Sanlam. Very poor turn around time from Sanlam on my query. I have the annuity policy since my early twenties when I started to work for them, but received no support during the years. Not sure how Sanlam is surviving with such poor level of responding time.
168 replies
63 months ago
EXCELLENT SERVICE AFTER HELLOPETER COMPLAINT
I lodge a complaint via Hellopeter on the 27 January 2021 after I have emailed a query to ABSA Homeloan and received no response after 3 days. My query was dealt with immediately after the complaint and would like to give a special thank you to: *Vanessa that kept on following up on the complaint. *Nelisiwe Mhlanga for being patient on my call and providing EXCELLENT Customer care - thank you for patient!
61 replies
63 months ago
THANK YOU DEVESH HASSANI FOR ACTING ON MY HELLOPETER COMPLAINT
I wrote a review on the 29 January 2021 marked: THINK TWICE BEFORE GOING WITH NATRENT. Thank you Natrent for reviewing my complaint and acting on it effective and efficient. Special thank you to Devesh Hassani from Natrent following up constantly on my complaint.
0 replies
63 months ago
THINK TWICE BEFORE GOING WITH NATRENT
Rather go with Mauwer and Delport than Natrent. I moved out on the 11 December 2020 and till now, no deposit received back. I have enquired on tuesday and got a respond back that I will receive it back today. No response today! It is more than 30 days, I needed to email to get a response back at 17:57. Please make sure you list even the SMALLEST problem on the inspection form. If you miss anything, Natrent look to not pay the full deposit back.
183 replies
64 months ago
NO RESPONSE ABSA
I have send an email to ABSA Homeloan on home@absa.co.za on the 25 January. No response as yet. Reference no received from ABSA email: C-08946546
366 replies
64 months ago
USELESS LANCET APP & SLOW RESPONSE
Did our COVID test on 12 Jan 2020 before 9am at Lancet at Nelspruit Mediclinic parking area. My dad only did his test at Ampath around 10am and got his results on the 13 Jan 2020 at 07:00. The Ampath website also showed his results. My daughter and myself downloaded Lancet App, now at 09:57 on the 13 Jan no results. Phoned my GP, no results. I tested last year July with Vermaak and Partners and got it early the next morning when I only tested at around 10:00. Why must we waste our data to download the Lancet App! Notice to other users, rather use Ampath, Pathcare or Togalab.
56 replies
Review Distribution
5 Star
2 (10.526315789473685%)
4 Star
1 (5.2631578947368425%)
3 Star
0 (0%)
2 Star
2 (10.526315789473685%)
1 Star
14 (73.6842105263158%)