RH
Renate H
Active since Jan 2012
23
Reviews
0
Industries
Reviews
23 reviews9 months ago
Card charged twice
My card was charged twice R169.70 on the same day (23 May 2025) and I contacted support who have been requesting the same information before archiving the conversation with no resolution.
0 replies
16 months ago
Poor Condition: Girls School Sandal
Firstly, my delivery address was changed internally by Froggie without my knowledge or authorization, which resulted in the incorrect address being shared with RAM. This caused a delay in the delivery, originally scheduled for 20 December 2024, as I had to request address changes from both RAM and Orders Online to match the address I submitted when I ordered online. I am still awaiting a response from Froggie, as this situation involves a breach of personal data and the unauthorized sharing of POPI information with a third party. I need an explanation, as the address change has disrupted our holiday plans, forcing me to cancel them while I wait for the parcel’s delivery. Today, 23 December 2024, I received the order, and I noticed that one of the shoe insoles is in poor condition and will likely fall out. Given the price I paid, I believe the shoes should have been thoroughly inspected before being shipped to Johannesburg. Could the shoes be collected and replaced with a new pair before schools open?
0 replies
30 months ago
Unauthorized Debit Order
After an hour call with the Consultant who said the call would take 15 mins, an hour later we still didn't manage to complete the application for my daughter's Educational Policy and my phone switched off. Later on during the week I received a call and I advised the Consultant that I am no longer continuing as I decided to go with Discovery, my 1 hour telephonic experience was the worst. I have received no documents on email so I am suprised that Old Mutual is attempting to debit from my account? Please cancel this policy immediately and don't try to debit from my account.
131 replies
37 months ago
Credit Profile: Incorrectly updated
Good day, Why is my credit profile reflected as in arrears, last update by MBD was done in January 2023 and this has reduced my credit score, like what rubbish is this and I have been escalating/calling/sending emails and noone has bothered to respond to me. Regards Renate
53 replies
38 months ago
Credit profile incorrectly reflected as in arrears
Good day MBD I received a response which was so evident that my message was not read and the answer didn't make sense as my credit profile is updated monthly to reflect consistent payment. I don't need a paid up letter nor a payment arrangement letter as the per the response. It does not make sense that my credit profile will only be updated once it's paid up while in the meantime it reflects 6 months of missed payments which I have paid. I need for MBD to update my credit profile to not in arrears as I have been making consistent payment for more then a year. The balance is updated so I know someone is sending wrong information. Can this be escalated with someone who can read to understand and have an interest to resolve my issue. This is become frustrating cause in SA credit score rules our lives and anything wrongly reported can ruin my plans. I have worked at MBD and I am not suprised with the level of response, it has always been a horrible company as MBD preys on prescribed debt. So I hope someone reads my message and takes some time to see what I need. Regards Renate
56 replies
39 months ago
Missed payments - Credit Profile
Good day MBD After making consistent payment last year, my account has still been flagged by MBD that I have missed 6 payments. I don't understand how cause I have proof of payment for more then 6 months. When I call noone is available to assist, emails are being ignored but they call me daily to remind me of payment only due end of the month. Can someone clarify this and it does make sense to me and can my credit profile status be updated for MBD. This is not fair, honestly!
132 replies
58 months ago
Bank Charges
To whom it may concern I hope this email finds you well. This email is to query the SMS notification that is still being charged on my account and yet I have activated in-app notifications on my Mobile App earlier this year. I am quiet disappointed that when I queried these charges at the branch in Sunninghill today, 3 July 2021, the consultant Modiehi acknowledged that I have been overcharged but after a telephonic discussion with whoever she told me that I will not be refunded as I didn't go into the branch to deactivate the sms notifications. When I activated the in-app notifications there was no message to prompt me to go into the branch to finalize this new feature, otherwise I would not have activated this as for obvious Covid reasons I am avoiding going into the branch and this is why I took so long to query this matter. It doesn't make sense to me that a feature was made available on the App and yet I am still expected to go into a branch during Covid to deactivate my sms notifications in order for the activated feature to work. It was also disappointing that I had to prove that this feature on the app didn't have an option to deactivate messages. I walked out as there was no effort from Modiehi to assist me eventhough she could see that I was being robbed by my own bank, Capitec. I would really appreciate that my query is investigated and I am refunded the overcharges by Capitec as this is really unfair as I activated a feature to save on bank charges and the App did not prompt me to go into a branch for full activation of this feature, however I was still being charged by my bank not even a 3rd party and when I query this the response doesn't make sense that I should deactivate my sms updates in the branch and forget about passed overcharges. Where did I get this notification or who informed me that was required. What happened to treating customers fairly? Looking forward to your response that makes sense and not Capitec refusing to take accountable and putting blame on me as the client. Regards Renate
53 replies
58 months ago
Overcharges
To whom it may concern I hope this email finds you well. This email is to query the SMS notification that is still being charged on my account and yet I have activated in-app notifications on my Mobile App earlier this year. I am quiet disappointed that when I queried these charges at the branch in Sunninghill today, 3 July 2021, the consultant Modiehi acknowledged that I have been overcharged but after a telephonic discussion with whoever she told me that I will not be refunded as I didn't go into the branch to deactivate the sms notifications. When I activated the in-app notifications there was no message to prompt me to go into the branch to finalize this new feature, otherwise I would not have activated this as for obvious Covid reasons I am avoiding going into the branch and this is why I took so long to query this matter. It doesn't make sense to me that a feature was made available on the App and yet I am still expected to go into a branch during Covid to deactivate my sms notifications in order for the activated feature to work. It was also disappointing that I had to prove that this feature on the app didn't have an option to deactivate messages. I walked out as there was no effort from Modiehi to assist me eventhough she could see that I was being robbed by my own bank, Capitec. I would really appreciate that my query is investigated and I am refunded the overcharges by Capitec as this is really unfair as I activated a feature to save on bank charges however I was still being charged by my bank not even a 3rd party and when I query this the response doesn't make sense that I should deactivate my sms updates in the branch and forget about passed overcharges. What happened to treating customers fairly? Looking forward to your response. Regards Renate
53 replies
64 months ago
Discovery Health Membership
Dear Discovery Administration, This email is a follow up on my application to become a member which was submitted 06 January 2021 and I still have received any feedback. Please advise on the application status?. The references number is 7591455595 as per acknowledgement email received. Application to join Discovery Health: 01 February 2021 -MailRef#2147418173#- Looking forward to your prompt feedback. Regards Renate
122 replies
68 months ago
Arrears Balance
To whom it pay concern, Please could you advised what the arrears amount is on my vehicle account as I want to make payment as promised today. I have already made payment of August 2020 instalment. Your prompt feedback would be greatly appreciated.
53 replies
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5 Star
0 (0%)
4 Star
0 (0%)
3 Star
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2 Star
5 (21.73913043478261%)
1 Star
18 (78.26086956521739%)