MC
Michelle C
Active since Jan 2012
9
Reviews
0
Industries
Reviews
9 reviews79 months ago
MTN NOT WILLING TO ASSIST CUSTOMER RESOLVE BILLING ISSUES
Since 2018, a business account we pay by debit order on a monthly basis has been debited with content charges that were not asked for. After logging queries and requests to have this stopped, as well as requests for refunds due, we were eventually contacted by Michelle Steyn who is an SME account manager. After many many promises from Michelle that it would be resolved, the issue is still ongoing. The standard response from Michelle via email is that she has escalated the problem and it will be resolved. She does not take phone calls anymore, it seems. The lack of customer service, the dismissive treatment of a longstanding customer and the inability and lack of intent to resolve a problem is incredibly disheartening. Added to this is the fact that supervisors and any sort of management personnel are not available to deal with customer complaints. Michelle refuses to pass on the contact details of anyone else at MTN who might be able to assist. MTN is a very poor example of how service providers should treat customers but an excellent example of how to manipulate customer accounts and take in revenue not due to them. If a response to this post is received, I shall be very surprised.
210 replies
81 months ago
@Home dismal service
On Sunday 16 June 2019, we visited the @Home store at Mall of the South, as we were shopping for a bedroom floor mat. We found one that we liked in the store, but due to the way it was hanging on the display unit, the edges were touching the floor and were badly frayed. The shop assistant was very helpful, and called the PTA branch for us to arrange to have an undamaged rug delivered to Mall of the South and he confirmed that the price as marked (it was on sale) would be honoured. The time it would take to have the rug delivered from Pretoria, we were told, was 3 weeks. After approximately 5 weeks we went into the store to find out if the rug had arrived, and it had not, but we were assured that it would not take much longer and that we would receive a call to update us either way. We are now on 21 August and we have not heard a word. The level of service from @Home has been dismally disappointing and our interest in the rug ordered has completely waned and any future shopping iro home goods will DEFINITELY not include @Home at Mall of the South.
105 replies
94 months ago
@Home staff commendable
I visited the @Home store at Mall of the South yesterday afternoon (30/7/2018) and I would like to compliment the staff that was there. I was greeted and welcomed as I walked in and though help was offered, I was only browsing and was left to do so at my leisure. When I did need help with an item, a staff member was easily available and more than willing to assist. I bought a range of crockery and in order to help me get it to my car, one of the staff members arranged a trolley for me. The whole experience was an absolute pleasure and I would not hesitate to go back again when next I am on the market for homeware.
53 replies
94 months ago
Wooloworths staff most unhelpful
After visiting the Mall of the South Wooloworths store yesterday afternoon (30/07/18), I will not be going back to Woolworths anywhere for any reason. A request for help finding a price tag on an item was met with a roll of the eyes; an enquiry as to whether men's gowns were available, was met with a pointed finger and an ''over there'' response. The general attitude of staff members is that customers are in the way and taking up too much of their time and effort. No help is forthcoming and the atmosphere created is one of unfriendliness. It is really disappointing to go into a store to make a purchase and to feel unwelcome and be treated with disdain. This is not the first time I have experienced this sort of attitude from Wooloworths staff, but it will be the last, as there are plenty other retail stores with similar, if not better products.
0 replies
99 months ago
Brilliant pricing and service
After having new windows installed in my townhouse, I contacted Sheerguard for a quote on invisible burglar bars. The quote received was well within budget and once accepted a deposit was paid and within a couple of days the bars were installed - no mess no fuss, just the most astounding efficiency and professionalism. The service from Sheerguard was phenomenal! Even as a ''small'' customer, I felt as though my needs were important and that the owners had all the time in the world to make sure I was going to be happy with what I ordered. The original quote I asked for needed to be changed to fewer windows being protected by burglar bars, and it was no trouble at all for that to happen. There was no attempt to talk me into more than I felt I needed. I would highly recommend this company to anyone wanting to install new burglar proofing.
0 replies
99 months ago
Excellent service
After deciding to replace my steel window frames with aluminium frames, I contacted Millennia Projects, based on a friend's referral, and requested a quote. After accepting the quote, which was extremely reasonable, a deposit was payable, and once paid, the timeline discussed for make-up and installation was adhered to, the job was completed within the timeframe promised and the end result was better than expected. This company has been an absolute pleasure to deal with and the owners and managers are helpful, accommodating and always polite.
0 replies
99 months ago
Credit Card Charges queried
After experiencing possible fraud on my credit card, I called Nedbank to cancel the card and have it reissued. A misunderstanding caused the incorrect card to be cancelled and replaced and because I needed the card in question urgently, Nedbank agreed to arrange the correct card to be sent to the requested branch as a priority delivery. I was assured that I would not be charged the delivery fee. However, later that same day, I received a call from Nedbank saying that upon listening to the recorded conversation during which I originally requested the replacement card, I had confirmed that I wanted the cheque card replaced, and not the credit card. I disputed this and asked how to obtain a copy of that recording so I could listen to it as well. While I was insisting on this, the line went dead, so I called back later to submit the request again. No one at Nedbank could answer whether or not I would be able to receive a copy of the recording, but my dispute re the charges was lodged. The charges had not yet been debited from my account and I was assured that I would not be charged the delivery fee and that I would receive feedback soon. A few days later, the charges were debited from my account and I called to query this. Again, my dispute was lodged and I was told that the charges would be reversed and I would receive resolution within 48 hours. A few weeks later, I received a call to say that due to the holiday period etc, there were delays in processing queries/disputes, but that mine was still in the process of being resolved and that the reversal of charges would be effected. Since then, I have called back 3 x times, only to be told each time that the mandate needed to be signed and then all would be resolved. Each time, I was assured I would be contacted by someone at Nedbank to confirm all was in order. The last call I made a week ago was followed up by a more senior person calling me back, during which I had to try to remember details about who I had previously spoken to about this and what was said and how it all started. I was assured, again, I would receive feedback. To date, nothing. It is evident that longstanding Nedbank customers are not worth the effort of a follow up call, even if it is to say that noting will be done about the dispute lodged. It is obviously preferable to Nedbank to come across as unprofessional, disinterested and with the attitude that customer service and feedback are both too much of a bother. The process to open an account at another banking institution is under way and I look forward to closing my Nedbank accounts as soon as I possibly can.
1260 replies
100 months ago
New Fibre Account
I ordered 2 x separate fibre packages from Web Africa, and in both instances, there were one or two teething problems, but when speaking to the support staff for assistance, both the attitude and service received were phenomenal! The issues were escalated as necessary and follow up was done by Web Africa staff until the problems were sorted. The staff was courteous, friendly and knowledgeable and everything was explained in simple, understandable terms - no technical jargon to baffle the brain. Very impressive service.
105 replies
133 months ago
Wrong values credited and recharged
To exchange items at an Identity store, a credit has to be processed and the exchanged items ''resold''. When I exchanged items for smaller sizes, the incorrect credit was passed on an item (less than the item value), and it was ''resold'' to me at the correct price. This mistake was only noticed after returning home and when trying to have it rectified a couple of days later, I was pushed from pillar to post, but eventually a transaction (apparently) was processed that would rectify the credit due on my card. After checking my cr card account at a later stage, no further credit had been processed, so I decided to return the items for a full refund and approach H/O with the issue. Returning the items was a nightmare, as the transaction to correct the incorrect entry had changed a cr card sale to a cash sale and I was told not enough cash was in store to credit me. Eventually, after I refused to be given the run around again,, I was refunded and once home, sent an online complaint to Identity. To date (3 weeks later), no response has been received. The short of it - Identity owes me money, their exchange/returns procedures are not customer friendly and staff is poorly trained
53 replies
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