DW
DAVID W
Active since Jan 2012
20
Reviews
0
Industries
Reviews
20 reviews41 months ago
Del Forno Sunninghill aiming for slow service record
Service at the Sunninghill branch is a disgrace Patrons should allow for an hour to receive their meals Nobody from the manager down gives a hoot Food is good but I won’t return
0 replies
42 months ago
Postnet Sunninghill Village made my day
Brilliant service from Sunninghill Village branch -efficient friendly and great staff
0 replies
42 months ago
Lousy Vodacom service
Poor service Vodacom store Sunninghill Village Sunninghill -went into store for two minute airtime and SIM card service. Only one assistant there- busy chatting for over half an hour with customer ( month end Saturday) I walked out suggest store closes down or employ enough staff
265 replies
46 months ago
Nedbank a good Apple While Discovery Bank an onion
This is my third review on the same issue. To repeat,the problem is that I was defrauded on my Discovery credit card when I was overseas with it. The bank reversed on-line frauds but refused to reverse purchases using Apple Pay, a secure but not foolproof system.The bank told me that I had “done nothing wrong “and here’s the clincher “They refuse to give me either reasons or any proof justifying their actions” I have referred matter to Banking Ombudsman but after past experience,this matter will likely end in court, something I don’t want because I am a big fan of Discovery Health and don’t want a dispute with the group but amount is R30000 . They also refuse to provide me with info so I can meet face to face with senior bank official as opposed to arrogant fraud dept. This is not a reflection of Discovery Group but many organizations have bad apples.
0 replies
46 months ago
Not all banks are the same
Over the years I have suffered a few credit card frauds.In every case over R30000 was involved. The first two cases were Nedbank cards. Nedbank’s response was brilliant. After 48 hours they reversed all fraudulent entries and issued me with new cards. Five stars for them. This time it was my Discovery card. Space will not permit me to recount the entire saga that has dragged on for a month now. I was overseas and had my card with me.I used it there. The day I returned a number of fraudulent purchases were made using my card details. (As has happened with Nedbank).I reported it to the bank who cancelled my card and issued a new one. They reversed all direct card transactions but after very poor service from their fraud department they refused to reverse R30000 that was paid using the Apple Pay system which was fraudulently linked to my card. I already had the link installed ( so how was it linked twice to the same card?). They told me ( on tape) that I had done nothing wrong but MAYBE I had given somebody an otp number . They cannot tell me who,how,when or why. They will not provide proof. I called Apple in the USA who told me that their system was very secure but NOT FOOLPROOF. I requested a meeting with the CEO of Discovery Bank or an assignee but the credit card division refused to give me contact details. I will not pay for the fraudulent transactions and if necessary I will reluctantly go the legal route. It’s important for me to stress that I am NOT criticizing the Disccovery group or any other division. In Discovery. David Wolpert
670 replies
48 months ago
Peugeot service worst ever experienced
My wife has been driving Peugeot vehicles for nearly 30 years -I drove one for 5 years. That’s 35 years of loyal service. My wife’s Peugeot broke down a week ago and was towed in to Williams Hunt Fourways who quoted me R20000 and repair to be completed in 4days . I paid the R20000 only to be told that they had the incorrect part and the part would be available in 8 weeks. Two days later the 8 weeks has become 4 months. I requested either a loan vehicle or a rental at a reduced price. They refused point blank. The net result is we cannot have the car repaired for at least 4 months ( it is merely the replacement of a petrol pump ) and are expected to rent a vehicle for 4 months. This is the worst service I’ve ever experienced.
0 replies
50 months ago
Timeshare Industry Shoots Itself in Foot
Timeshare is a huge industry in SA. It has many avid supporters and arguably just as many detractors. I have,for years,been a supporter,but am now finding myself questioning whether the definite benefits of timeshare ownership are worth the perils which suddenly seem to appear out of nowhere. On the positive side there are so many magnificent venues worldwide that offer surprisingly good value for your money. That value takes the form of regular holidays at the resort where you own the week(s) purchased,as well as the opportunity to space bank your time for later usage,or to exchange time owned for holidays at other resorts either in South Africa or a host of enticing resorts abroad. A local exchange fee costs around R1000 and an overseas exchange is about double this. All in all pretty good value. The system works well. On the other hand annual levies,which seemed a pittance at the time of purchase,are always increasing at a rate above inflation owing to unexpected cost increases at the resort. If you decide to sell your timeshare at any time you will find that there is simply no market for it. So timeshare has no investment value whatsoever in SA. Then there is the “special levy ambush,” something you were never informed of when you first visited the resort or perused the beautiful glossy brochures their marketing people put out. Our experience in Cape Town deserves the Oscar. We own three weeks at the Bantry Bay resort where we spent many beautiful holidays in tired small units,but with views to die for. Then the bottom fell out of our wonderful association with the Atlantic seaboard. For five of the last seven or eight years we were unable to occupy our units,two of them due to the noise and dust of the redevelopment of the adjacent building,followed a couple of years later by major renovations of part of our resort,and then two successive years of covid 19 restrictions and shutdowns. Annual levies of around R20000 for the three units were paid during these years without any compensation other than our right to space bank the time for possible future use. Our simple choice was to give beautiful Cape Town a miss or to stay elsewhere in the mother city at additional costs. Now we have been informed that major renovations need to be undertaken in 2023 during which time the resort will be closed for half the year,but the management committee requires us to pay a “one time special levy” of approximately R45000 for our units, in two tranches,over and above annual levies with above inflation increases. Timeshare resorts and management who expect timeshare owners to cough up when their resorts face headwinds,need to understand that there are two parties to the agreement and both need to ensure that the other’s needs are also met. D Wolpert P O Box 1809 Rivonia 2128 Ph 0825636002 Sent from my iPhone Begin forwarded message: From: David wolpert <mwbiggy@mweb.co.za> Date: 23 February 2022 at 22:00:34 SAST To: Busday <busday@bdfm.co.za> Subject: Letter Dear Sir, Timeshare is a huge industry in SA. It has many avid supporters and arguably just as many detractors. I have,for years,been a supporter,but am now finding myself questioning whether the definite benefits of timeshare ownership are worth the perils which suddenly seem to appear out of nowhere. On the positive side there are so many magnificent venues worldwide that offer surprisingly good value for your money. That value takes the form of regular holidays at the resort where you own the week(s) purchased,as well as the opportunity to space bank your time for later usage,or to exchange time owned for holidays at other resorts either in South Africa or a host of enticing resorts abroad. A local exchange fee costs around R1000 and an overseas exchange is about double this. All in all pretty good value. The system works well. On the other hand annual levies,which seemed a pittance at the time of purchase,are always increasing at a rate above inflation owing to unexpected cost increases at the resort. If you decide to sell your timeshare at any time you will find that there is simply no market for it. So timeshare has no investment value whatsoever in SA. Then there is the “special levy ambush,” something you were never informed of when you first visited the resort or perused the beautiful glossy brochures their marketing people put out. Five years ago,at a top local resort,my wife and I had our chalet burgled while we slept. Management treated us like criminals for questioning their poor security. We still own the unit and pay levies but we have never been back. Our experience in Cape Town deserves the Oscar. We own three weeks at a Bantry Bay resort where we spent many beautiful holidays in tired small units,but with views to die for. Then the bottom fell out of our wonderful association with the Atlantic seaboard. For five of the last seven or eight years we were unable to occupy our units,two of them due to the noise and dust of the redevelopment of the adjacent building,followed a couple of years later by major renovations of part of our resort,and then two successive years of covid 19 restrictions and shutdowns. Annual levies of around R20000 for the three units were paid during these years without any compensation other than our right to space bank the time for possible future use. Our simple choice was to give beautiful Cape Town a miss or to stay elsewhere in the mother city at additional costs. Now we have been informed that major renovations need to be undertaken in 2023 during which time the resort will be closed for half the year,but the management committee requires us to pay a “one time special levy” of approximately R45000 for our units, in two tranches,over and above annual levies with above inflation increases. When they can’t supply the service we pay-when they are short of money we pay. Something wrong here. Sent from my iPhone
0 replies
51 months ago
Protea Hotel Doesn’t Need Business.
I am not happy with Protea’s response to my complaint. The matter was not “resolved”. My resigning my Prokard membership after 25 years is not a resolution. Anybody who thinks that needs a customer relations course.A simple call from management of the Balalaika would likely have done so. I have read 51 reviews on them 46 were negative. That indicates that the public thinks they don’t care a hoot. This has appeared twice on social media and in one newspaper with more to come including Consumer Commission and Advertising Standards Authority .
0 replies
51 months ago
Protea Balalaika Hotel does not need customers
Few weeks back I wrote of bad service from the Protea Hotel Balalaika. It was never resolved and I cancelled my Prokard. Despite this at no stage during the dispute did I hear from hotel management. I really thought the hospitality industry was under pressure.Obviously The Protea Group does not need customers.
53 replies
52 months ago
Protea Hotels a blot on the good reputation of Marriott.
Wont go into too much detail here but after a very bad experience some months back at the Balalaika Hotel restaurant in Sandton my wife and I didn’t return there for months. We went back for lunch on 31Dec where they declined to honour a Prokard discount ( I’ve been a Prokard holder for decades) on the grounds that it’s not valid on New Year which I was aware of but this was the day before. I cannot find any notice on their website to the effect that they consider the New Year holiday to commence on the morning of 31 December .They are a shame to the Marriott Group
0 replies
Review Distribution
5 Star
4 (20%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
16 (80%)