BP
Bram P
Active since Jan 2012
6
Reviews
0
Industries
Reviews
6 reviews2 months ago
Excellent in communicating to customers and making follow up calls
Excellent in communicating to customers and making follow up calls. Staff friendly and very helpfull. Reception and workshop clean and tidy. They have the right recepy for customer service.
53 replies
9 months ago
Customer service not excisting
Disgusting customer service and no feedback as promised in your auto response. I start to get sms-es whilst I am not an FNB customer for a few months. There is no STOP option on this sms. E-mails send on 10/05/2025 and 11/07/2025. No response. I called the call centre and got no help. Respond on my e-mail is the following: Dear Customer Your query is important to us. Query 6630447NFQ has been sent to the relevant Service Department. We are committed to addressing your matter within 3 business days. Should you need to follow up on your matter, please call 087 575 9408. Regards, FNB
106 replies
73 months ago
Your Airtime balance is low, would you like Xtratime Loan?
Please help. I'm receiving a pop up message stating "Your Airtime balance is low, would you like Xtratime Loan?" I select No each time but the same message keeps returning. I've tried sorting out the settings and send sms-es. It keeps the screen on all night. NO, the answer is NO. Please help me sort this out, as I can not find any other guidance on google how to stop it.
0 replies
124 months ago
Lack of knowledge of staff of certain test
10/02/2016.<br> <br> Good day,<br> I needed to hand in a post-vasectomy test three months after a vasectomy.<br> The staff in Lancet depot at Linmed in Benoni referred me to another hospital and told me that I needed to make an appointment. <br> This did not make sense to me and I called Ampath laboratory who told me that no appointment is needed and just a specimen bottle needs to be submitted.<br> <br> Did the staff gave me incorrect information?<br> Why must a person go for a comprehensive test elsewhere for a sample where the cells are dead after this procedure.<br> <br> I had to pay Ampath cash as my medical aid only pays Lancet laboratories.
75 replies
124 months ago
No feedback on UIF claim
10/02/2016.<br> <br> My wife went to the UIF offices in January 2016 to claim her maternity benefits.<br> After sitting for 5 hours in the queue she was assisted and told that all papers are completed and that payment will happen soon.<br> <br> One month later and still no payment received.<br> The Kempton express, our local newspaper is full with complaints about poor follow up and payments from the UIF department. The telephone numbers are not being answered. It is mandatory to contribute to UIF if you earn a salary. It should also be mandatory for the UIF deparment to deliver service to its clients.<br>
0 replies
135 months ago
Lack of follow up - customer service
On the 4th and 24th of November 2014 I spoke to an employee of Cape Union Mart at the Greenstone shopping mall. They were ordering a part for my GPS and I was promised that it would take 2 1/2 weeks. After the 24th of November I did not receive any feedback. I did send an e-mail to head office as their telephone line were never being answered when I called.<br> <br> On the 24th of March 2015, I collected the GPS bracket and was promised that it will the correct bracket.<br> And off course when I tried it, it was not working.<br> <br> Leaving me 4 months later with \no bracket". <br> <br> Well done to Greenstone Brach for \""no customer focus/ service\""."""
77 replies
Review Distribution
5 Star
1 (16.666666666666668%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (50%)
1 Star
2 (33.333333333333336%)