VS
Vimal S
Active since Feb 2012
15
Reviews
0
Industries
Reviews
15 reviews38 months ago
******** Authentication process is flawed. Sort your plat form out!
Dear Discovery, Your 2 factor authentication is absolute ********! I cannot access my banking or book vitality travel as your requirement for me to access my phone that does not have signal stops me from doing banking on my laptop. What would happen if my phone gets stolen and I have access to do banking on my laptop? your 2 step authentication is useless and a waste of time. When are you guys going to wake up? what is your work around for this?
53 replies
39 months ago
Discovery bank - systems do not work together. Time wasting
Besides the fact that we are forced to open a Discovery bank account to use Vitality rewards that I am paying for, for years, the discovery bank app requires me to authenticate myself from scratch every time when I try to use it. Please come to the party. I just want to use my damn vitality travel rewards that I'm paying for. Your systems are too convoluted and don't work well together. It's not intuitive. The only way you can get people onto your banking platform is to force them to use your bank, otherwise they can't use vitality rewards that they are paying for.
279 replies
41 months ago
Incompetent Staff
Hi, my 2 year SIM only contract ended on the 22 November 2022. I was advised by Petros Nxele at MTN Knowles (Pinetown, Durban) that I needed to inform MTN before the 6th December to end my contract so that it does not continue. He provided the number 0831710062 to contact so they can process my request. I did so on the 2nd and was told all is in order. Today the 6th of December I get a new months worth of data that I did not request. I phoned again and a lady by the name of Zimasa tells me that they need 30 days notice to cancel the contract and an email with my ID to request this. MTN, you guys are incompetent and I will not pay for something that should have been cancelled on the 2nd Dec. Listen to the recording (2nd Dec) as you have promised that my contract would end by the 6th with no additional charges. Contact Zimasa (Ref 303498627) for further details
0 replies
47 months ago
Worst service, incompetent staff
DO NOT CHOOSE BONITAS! At the start of the year we had a choice to move over to Bonitas. They sold the dream well but the reality is far from it. Service is totally ****. I've had an issue on payment for a few months going back and forth. Multiple Bonitas staff members dealt with my query then just dropped it. This happened four times over a few months. On a wellness day at work, it took the lady 10 seconds to sort out my issue. I now am waiting for authorisation that should take 2 working days and is taking in excess of 5 working days. Their call centre's drop the call on you. Correspondence via email is like dealing with home affairs. Their whatsapp chat is pointless. Their website contains one contact number and no other contact info. It is literally blank where they have contact details. I will be dropping Bonitas like a hot potato. And guess what I'm not the only one. Every single person that has moved over to you regrets it. Wake up Bonitas! You're not doing us a favour, we're paying for a service.
134 replies
64 months ago
Pathetic Staff & Security - Cannot Enforce COVID regulations- DONT SHOP THERE
I will keep this short and sweet. I will also be contacting the national covid hotline as well as the papers to expose your staff so that people protect themselves and not shop at your store. I was just in your Gateway Store in the queue when a guy was standing a little too close to a friend behind me in the queue. We asked him to please take one step back and he got aggressive. We then asked your staff to please talk to the man. They refused and didn’t want to get involved. The man at the end of the queue continued to stay close while we had no where to go. He then threatened to stab my friend in the store. We then asked for a security guard to remove the man and search him. Nothing happened. Your staff are pathetic, your security is pathetic. Your store is definitely not a place to be in as you don’t know how to enforce COVID regulations.
56 replies
66 months ago
MTN IT systems let them down - black Friday 2020
This review is for black Friday specials for 2020. It is not the fault of staff but the MTN IT system. I wasn't able to purchase a black Friday special as MTN had me loaded as a corporate client . When trying to purchase the offer it is not accessible to me. I cannot even purchase it as a normal consumer as their system will not allow it. MTN you just shot yourself in the foot. Hope you get back to me else I'll just get data else where...
56 replies
88 months ago
Nedbank MFC - Debit when ever they feel like it
This relates to Nedbank MFC. I was debited on the incorrect date, 2 days before my actual debit date, which is the day that I get paid. There was no communication at all and there is no valid reason except that they made a blunder. This was a massive inconvenience and frustration for me. I didn't even get an SMS. I contacted the call centre and they could not reverse the debit order as it was a Nedbank debit order. I was then transferred to MFC who just did not answer. When I asked to chat to the call centre agent's manager he put me through to MFC again. Nedbank you need to wake up and live up to "being the most admired bank". Right now you're quite despised.
61 replies
90 months ago
Waste of time - avoid like the plague
Just making the public aware that once you order from this website and if there are any issues after delivery, you are *****ed! Their contact number does not exist. All of their email addresses do not reply at all, even after multiple requests for weeks on end. On the website itself, you can send messages but still no action on their behalf for weeks on end as well. DO NOT WASTE YOUR TIME WITH MAGIC IN THE BOX.
0 replies
99 months ago
Incompetent Call centre agents - incorrect billing - when am I getting my refund???
Hi there, I was double debited on the 26/01/2018 and logged case ********** 8 on the 01/02/2018. I also requested the trial debit refund that Telkom did last year December. I was told, by Thando Zwane, that it takes 9 working days for turn around and that both refunds were in the same case. I then phoned on the 16th as I had received no feedback and was promised a callback. I did not receive any callback. I phoned today on the 21/02/2018, 21 days later, and Zama Nkhwa**** was supposed to escalate this call with proof via email. I have not received an email yet and he did not provide a reference when I asked for it. I called again to follow up and this guy, Zama Nkhwa****, cannot be found on your system. The agent I was chatting to was wasting my time and then cut the call on me. I'm tired of calling you. WHEN AM I GETTING MY REFUND!?
105 replies
105 months ago
Pathetic customer service - Not worth buying stuff from here
Hi, I purchased a JBL Flip 3 Bluetooth speaker last year November at Dion Wired Gateway. The speaker started to distort so I brought the item in for repair/replacement. I could not find the proof of purchase when I visited the store. I was told to get the purchase details from the bank and that they have no record of the sale. It perplexes me that you cannot track sales of your own items. Anyway, I got the credit card statement showing the purchase and also had the model information, which was needed by the store. Then the saga begins phoning the store multiple times to give them this information and confirm what is the way forward. This was passed on to 2 people and had to be redone per person. The call would get cut many times while waiting on the line as well. Eventually, a lady, Rebecca, called to say I could bring my speaker for repairs. Moments later she called again to say she had the wrong information and then she cut me off. Then the saga of getting through and getting cut off, explaining the whole thing again had started. What in the world will it take to sort this out? After sales service is **** at Dion wired. I hope the staff there experience the same thing their customers must experience. I would advise consumers to really think about after sales service as you have to jump over mountains, oceans, and continents to get somewhere with Dion Wired.
61 replies
Review Distribution
5 Star
1 (6.666666666666667%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (20%)
1 Star
11 (73.33333333333333%)