OS
Oratilwe S
Active since Feb 2012
6
Reviews
0
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Reviews
6 reviews2 months ago
Awful and pathetic service with poor communication from IntegriSure / Santam
I would like to raise my dissatisfaction of the poor service I received from IntegriSure / Santam. I had a minor accident on the 25th of November with my BMW where I hit something I thought it was pavement due to poor visibility due to rain along Christian De Wet road in Radiokop (JHB). I have registered a claim them couple days later. It was a minor accident where my car damaged the sump underneath and also damaged the front right tyre. The claim is dragging for more than two months still not finalized, no feedback received until I call in to request an update. An assessor came to check the damage of my car on the 15th and a lady by the name of Yolandi called me on the same day to get further information about the accident and requested a form to be filled and signed regarding information about my previous insurers. I sent back the form on the 15th and since then it just went quiet no update whatsoever until I called on the 5th January for an update. Later in the afternoon on the 5th I was informed that there are some inconsistencies on my claim and they appointed a second assessor to review my claim. I received a call from the assessor Mr. Daniel van Coller who requested private and personal details including access to my call records and banking accounts which I wasn't not comfortable to share such information as I believe it was infringing my privacy. I then requested them as to why am I investigated? I had major claims in the past and I was never requested so much personal and private information and investigation to request me to go to the accident scene. The damage on my car is minor, no damages on the body, the car can start, no damage on the engine, the gearbox is fine, car can select gears, just that the car couldn't move. I have been using IntegriSure for more than a decade and this is a second time I'm having poor service with them, first incident I have email trails as proof. I have provided more than eight referrals who are currently been insured by IntegriSure, I recently referred another friend of mine and I never even received anything as a token of appreciation and gratitude and yet I continue receiving such an awful service when it comes to claiming. One of my friend whom I referred to IntegriSure also had a claim slightly similar to mine and his car had more damaged than my car including the bumper, wheel and fender which the claim amounted to more than 60K and he was never been subjected to such investigation. His claim was dealt seamlessly with no issues, why am I treated differently and yet the damage on my car was even minor than his? As mentioned above, IntegriSure has been dragging their feet to get my claim finalized, sending me from pillar to post and I informed them that I don't have an alternative I needed my car to be fixed ASAP, yet my plea went to deaf ear until I decided to resort on fixing my car myself. I took my car to a BMW approved workshop when the costed me about 35K to get it fix. To date, a claim that was logged last year is still not finalized, last communication was on the 3rd of February 2026, that my claim has been referred further to Santam and will take 7 days for a decision and they informed me that they will not be liable for currently claimed damages after 12 months of the claim being registered, my vehicle cover will be amended to 3rd Party only until I provide them with a proof of repairs and Dekra roadworthy report. Furthermore, they have poor and unreasonable products, I have a remote control cover, when I wanted to log a claim for my broken remote control for my TV set, the excess for the remote control is 2K and yet a remote control is less than the amount one has to pay for the excess, how pathetic is that? Basically I couldn't claim for the remote control because I had to pay 2K excess for a remote control which will cost less than 1K, shame on you IntegriSure. I'm very disappointed about IntegriSure / Santam with the awful service I received, having being a loyal client for them for years and I would never refer or recommend anyone. I even informed all my friends I referred them to IntegriSure to reconsider their policy covers as I'm doing the same and I'm in a process of cancelling my policy after being with them for more than a decade. Since they are not valuing me as a client, I will also render my dissatisfaction on social media platforms about their poor service and hopefully they will value the reputational damage that this will cause.
56 replies
3 months ago
IWYZE Awful and horrible service
If I had an option to rate this insurance company negative one or to warn anyone not to use them I would .... and that is the truth. My sister had a comprehensive insurance for her very first car a VW Polo with IWYZE Insurance for almost two and half years now and never had a single claimed, not even once. She never missed a premium and had been an ideal customer for IWYZE. Last month on the 19th of December, her car was involved in an accident driven by her brother, at a very dark, high accident zone where the T-junction sign no longer there due to previous accidents, even after her car accident, there were other three accidents days after due to the road and the road signage not there. According to her insurance policy documents, she's registered as a regular driver and as a first-time insurance customer she was under the impression that she's the only person allowed to drive her car and due to a fear that insurance will reject her claim she claimed that she was the driver. This was not a deliberate misrepresentation but due to a fear that her claim will be rejected because she knew that she's the only one allowed to drive her car. IWYZE declared the car a write-off even though it can be fixable. The sent an assessor to assess the extent of the accident, the damage on the car, which he went to extends of wanting to get phone records of both owner and the driver to track location of cellphone towers (infringing her private and personal information), tracker details, medical records thereafter the assessor intimidate her and pushing her to speedily sign the forms that she's withdrawing the claim to avoid being blacklisted and never gets insured ever, due to the ************ she eventually signed the withdrawal form that she will fix her car and insurance will not be liable. As a first time insurance client, she wasn't even given at least a warning or maybe some compensation of the premiums that she paid over the year, no leniency whatsoever. One should ask, why paying for insurance if you can't be assisted? They even said that she was supposed to pay over and above her access an additional 14K because the accident happened after 22H00, which was first time I heard of, that a client is limited to drive at some specific time of the day, if you are involved in an accident after 22H00 you are being punished for driving at night, that's pathetic. IWYZE goes to such extra lengths just to get a loophole to get evidence justifying not paying the claim. This should be a warning to potential clients of IWYZE that they will experience such when it comes to claiming. IWYZE can do better. I have noticed that IWYZE is treating black people different as compared to whites, at least that is my experience thus far. My colleague who's white and an IWYZE client was so surprised when I informed him about this ordeal. My other friend in Nelspruit also informed me that he was treated badly by IWYZE they even blacklisted him after they refused to settle his claim. I, myself I used IWYZE for few months and left them after received a horrible service from them when it comes to settling claims as compared to my current insurer. I will never even a single day recommend someone to join IWYZE, such an awful service, no leniency, no compassion, no Ubuntu...just a bad service, only collect premiums and giving difficult time when it comes to claiming.
112 replies
69 months ago
Awful Service from RARC - Exchanging Car Parts
I'm writing this to share the bad experience and awful service I received from Roodepoort Accident Repair Centre. My car was with them for repair from early February after I was involved in a car accident. The repaired my car and I collected the car, after a month collected my car, the started giving me issues with the battery. I booked the car in for a service at my local Audi dealership after it gave me an engine fault warning light and upon diagnostic the car, the dealership picked up that the battery fitted in my car was not an original Audi battery that the very same dealership changed last year December. I then called RARC to enquire about it, I spoke to Wikus and strangely he never denied instead he promised to change the battery. However he couldn’t give me reasons why they exchanged the battery and put an old dead battery. On Thursday the 20th I took the car to the Audi dealership, since RARC promised to pay for the battery and I sent the invoice with dealership’s banking details. Since then they haven’t make any payment, my car is still with the dealership and the dealership is complaining for space. I tried to reached out to Wikus from RARC again and he promised to get back to me and still giving me run around. I sent him several whatsapp messages which he read and never responded. I’m of the view that this is what RARC do by swapping parts and replace them with old parts when customers vehicles are under their watch for repairs. I reached out to my insurer to inform them of the incident and my insurer unable to get hold of Wikus. Help desk transferred calls to him and he’s not taking their calls. This is sickening that they treat their valued assets (customers) this way but exchanging parts or tyres and most probably customers don’t get to notice this when they pick up their cars or don’t check or have knowledge about cars to noticed if part where changed in their cars.
0 replies
98 months ago
Awful Service as Rocomamas - Town Square
I'm writing this to share the bad experience and awful service I received from Rocomamas in Town Square (Contantia Kloof). We went there as a team with my colleagues on a Friday afternoon on the 16th March for a team lunch. We were a group about 20 and I was the second to arrive there at around 13H00, ordered drinks (6 Heinekens). The rest of my colleagues arrived about 15min later. The waiter who was assisting us was a white guy with lot of tattoos and piercings. Two of m colleagues (Indians) the ones I got there with we filled the cards for our orders around 13H15 and we waited for our orders for more than an hour. There rest of our colleagues ordered and got their orders, ate while we were still waiting for our orders. I didn’t want to put race into this issue but the waiter was being racist to us as most of our colleagues got their orders and majority are whites. We kept of asking for our order, he kept saying he’s coming back, while busy serving other customers. We felt extremely undermined. An hour later we complained to the manager and when they check only to find out that he misplaced our orders and we were asked to fill new cards for our orders. When complaining to him and cancelling our orders, he literally the audacity to said “Its fine if you wanna cancel your orders”, like as if nothing happened after waiting for our orders for more than an hour and a half. He never apologies and he never see anything wrong about his behavior instead the manager came to apologized to us. This is not the first time experiencing a woeful service from Rocomamas, first experience was the one in Randburg. I will never visit any Rocomamas and I will never recommend any of my friends or colleagues. That guy showed true racist tendencies even our white colleagues intervene to the manager but the issue was never resolved as we ended up eating to another restaurant.
0 replies
123 months ago
Appalling Workmanship
I booked my car at this repair centre on the 6th Jan for repair & collected my car on the 22nd of Jan. Few days after the paint started pilling on the rear right door due to the work done on the car. I have been trying to get them to refix my car with no luck, keeps giving me run around, they struggled to offer me a courtesy car for almost two months. I'm are extremely disappointed about the manner in which this matter have been dealt with. As a BMW repair centre I expected them to deliver good quality. Instead, the work that was done in the car was appalling which barely withstood their quality control checks. It's been almost two months now but still there are failing to resolve this issue and fix my car. I have been patient and given them enough time. Firstly this is their faulty, they have failed to repaired my car properly, just pure poor workmanship.As a customer honestly I don't feel valued, this matter has been dragging for so long and I'm afraid I have lost all my patience with them. Should have been another customer this issue was gonna be resolved long time ago.I reported this to BMW ZA (Case #- 8100870188), still nothing, my car still not fixed. I lost trust in them.
0 replies
129 months ago
ILLEGAL FUNERAL COVER POLICIES
I received a call from Nadeem Davids of Life Wire Funeral cover which is underwritten by KGA LIFE. He was claiming I have signed up for a Funeral Cover policy with them from February 2014 for monthly premiums of R149.00 and saying they are updatig my policy details as directed by their underwritter and my new premiums will be R99 p/m. I cannot recall signing up for such a policy and upon checking my bank statement no debits going to such policy. I asked for a recording when I signed up for the policy &
0 replies
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5 Star
1 (16.666666666666668%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (16.666666666666668%)
1 Star
4 (66.66666666666667%)