PB
Paula B
Active since Feb 2012
7
Reviews
0
Industries
Reviews
7 reviews9 months ago
**** Account Frozen, But Discovery Has Gone Silent Since
I reported a ***** case involving a Discovery Bank account over a month ago. Initially, the account was frozen, which was reassuring and seemed like a good first step. When I posted a review, Discovery Bank got back to me promptly — but unfortunately, that was the last time I heard from them. Since then, there has been no feedback, no updates, no follow-through. Despite multiple attempts to follow up, I have received absolutely no communication. To date, I have heard nothing. Nada. This lack of response is extremely disappointing, especially from a bank that claims to prioritise customer service and security. I expected better.
0 replies
9 months ago
**** Account Frozen, But No Action from FNB
Discovery froze **** account, but no follow-up or resolution from FNB - been a customer for over 20 years.
265 replies
9 months ago
Discovery Bank Ignoring ***** Case – No Response After 30+ Days
No response from Discovery Bank on urgent ***** case – unacceptable.
318 replies
10 months ago
🚨 WARNING: *****ULENT ACTIVITY – PLEASE BE AWARE
I placed an order with this business, made full payment, and was subsequently **** to and ignored. Despite several attempts to get a response, I have received no goods and no further communication. I’ve also been told conflicting stories – some people are told you're living in Australia, while I was told you're selling the business and asked not to tell anyone. At this point, I genuinely don’t know what to believe. There are many others who have experienced similar treatment. This is not a one-off mistake – it's a clear pattern of dishonest and *****ulent behaviour. Celeste and David, your time will come. You cannot keep deceiving people and expect no consequences. What you’ve done will catch up with you – not as a threat, but as a matter of justice and accountability. ✅ Screenshots and proof of payment have been documented. ✅ I am in the process of seeking legal advice and will be reporting this to: • SAPS for suspected ***** • SARS for potential undeclared income • Facebook • The Consumer Protection Office
0 replies
19 months ago
Complaint Regarding Further Loan Application
At the time of taking out the home loan, SA Homeloans was exceptional, but over the years, we have felt a decline in the level of service. Though I have struggled to pinpoint the issue, it seems there is a lack of a human element in your current processes. I have just app**** for an advance on my homeloan which has been declined due to affordability concerns as the home is registered in my name. We are a three income household and we contribute to all expenses however, one major issue mentioned was the utility bill is paid by my husband and in my name it is considered my expense. The evaluation of my loan application feels overly mechanical, focusing only on items in my name without considering the broader context of my household’s financial situation. I call the accuracy of the evaluation process into issue.
106 replies
22 months ago
Disappointing Service from Outsurance After 20 Years of Loyalty
Disappointing Service from Outsurance After 20 Years of Loyalty After nearly 20 years as a loyal client of Outsurance, our recent experience with their claims department has been extremely disappointing. We filed a claim two weeks ago, and the handling of our case has been nothing short of shocking. Despite our long-standing relationship, Outsurance seems determined to write off our car without considering any other options. We've been going back and forth with them for two weeks now, and there has been no flexibility or willingness to find a mutually acceptable solution. Our attempts to resolve the issue through written communication have been ignored, and our queries about duplicate charges on quote invoices have been met with indifference. To make matters worse, we were told to obtain our own quotes and submit them. This is not the level of service we expected from a company we've trusted for two decades. Outsurance's current approach has left us feeling frustrated and undervalued as customers. We hope that Outsurance will address these issues promptly and improve their customer service to better serve long-term clients like us in the future.
212 replies
22 months ago
Complicated Online Exchange
I really don't like to use this platform but it may the only way I will get some assistance as I am being pushed from pillar to post and I have to help myself I recently purchased a pair of shoes online, but they are too small, so I need to exchange them for a larger size. I contacted customer care, and they advised me to do the exchange in-store. However, they didn't provide any information on which stores have the item in stock. I expected customer care to check the stock for me and assist with this process. After calling multiple stores, I was told they don't have the item in stock, and their system indicates it's only available online. This is frustrating because customer care insists that I can only exchange the shoes in-store, yet the item is not available in any store. This back-and-forth situation is becoming quite exhausting and unhelpful. Is there anybody out there??
53 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (14.285714285714286%)
1 Star
6 (85.71428571428571%)