GV
Glen V
Active since Mar 2010
14
Reviews
0
Industries
Reviews
14 reviews34 months ago
Faulty systems lead me with nothing
I attempted to order an Asus Rog Ally from them multiple times within a week. Their site bugged out the first time and just a few days later when I got to payment their payment processor took my money but failed to acknowledge the payment. This was for an Asus Rog Ally with a 512GB card worth around R1k, you can see why I wanted this deal so much. A few days later they finally saw that the payment had been made but they cancelled my order because the original promotional item was no longer available. I was refunded within around three to four business days but I never wanted a refund, I wanted the deal that was available at the time for what I had actually paid for. It's for these reasons that I'll never use them ever again. Their support staff did their work so I can't fault them on that. The online chat and e-mail support were fairly prompt. However the fact that I had to push for them to just accept my order (which failed from their side), get them to accept my payment and then to leave me without the product that I had ordered left nothing but a sour taste.
0 replies
41 months ago
Amazing
Shocked that it worked so well to renew my vehicle license disks. I paid for the renewal on Friday and had them delivery before 10:30 the following Monday. Great stuff, keep it up!
0 replies
43 months ago
Products available online but not supplied
Once again we had an order delivered with products not supplied yet these products are still available online on the day of delivery. Also many of these products were the reason for our order so it was even more dissappointing. Please can you have a system in place to rather NOT deliver the order at all if ANY of the products are not available for delivery especially if you are unable to keep the website up to date with the products actually available (I mean how can you NOT have potatoes available?).
133 replies
44 months ago
Very inconsistent service especially from where you started.
Today we had items not delivered (and not those marked as "not supplied" even though they still show as in stock on your site) but actual items not delivered. From ordering items that aren't delivered (marked as not supplied) to warm cheese (yuck) to just incorrect items delivered it's has all started to become annoying rather than convenient using this service. Will be monitoring the refund process to see if the signed form and pictures that the drivers take actually all come together.
134 replies
53 months ago
Very happy and will use again
I started asking some questions regarding some of their advertised batteries that they sell and they answered them all after requesting additional detail. Once I had placed my order and payment had been confirmed they were also quick to delivery. To prevent purchasing an additional charger they even offered to charge my batteries beforehand which I then requested as part of the order. My only complaints are: - I didn't get any notification of delivery so I didn't even know that my products had been dispatched. - The batteries that I requested to be charged had different voltages (14V versus 13.6V). I'm not sure if this is possible after a charge but it just came off as strange. - Their website uses pricing that excludes VAT which is not cool especially when comparing prices elsewhere. Overall a pleasant experience with great advice - I won't hesitate to use them again.
106 replies
58 months ago
How do I really get them to stop calling?
Yet again I was called by MiWay after being told that my previous review (logged on the 9th of June this year) complaining about the constant calling would have my number removed. Does this ever actually happen and if so is it only temporary? I was called from: 27108001005 today. Please make it stop.
53 replies
59 months ago
Time after time
These ****s keep calling me no matter what I do. I was once a customer (to my own detriment) and I would wish nothing like this on anyone else, they're the worst (apart from those that phone you to convince you to vote for another party just 'cause). Dear MyWay, **** OFF!
53 replies
68 months ago
Still no action
Still no action after my last complaint, I think FNB truly does not care about their clients anymore. I was called by FNB and told that they "acknowledged" my complaint. I was told that my account fee would be refunded and guess what - neither happened I was just charged the same amount again and my account still has not been downgraded. Prior to that and after logging my initial complaint I phoned and requested that my account be downgraded but still nothing has been done and again I've been charged another R399 monthly account fee. My call reference requesting the downgrade was done on the 7th of September and my refence is 6703871 - I was told the process takes 3 to 7 days and after this amount of time has passed that was clearly a lie. Now again I have to phone in which is painful because they have the most horrible phone system to navigate with constant voice recordings telling you how wonderful their app is...what a joke.
106 replies
68 months ago
Charge on account with with less than a months notice
I'm a private banking client with FNB and I get very little for it but as I had met certain conditions before at least I did not have to pay a monthly account fee for this account. Last month on the 20th of August I was informed about a change to their account where they would no longer waiver my monthly account fee. I immediately notified my private banker that had sent me this mail on the 20th of August and she was out of office (on the 20th of August? Actually my private banker has never not been out of office but whatever, this account was free before). I contacted the person that was included in her out of office detail and he told me that he didn't see a monthly account charge on my account - blah blah blah long story short on the 28th of August I was slapped with a monthly account fee of R399 without being contacted after I expressed concern over this. There is NO WAY this account is worth R399 monthly and I'm very upset with how this was just pushed on me with less than a months notice, no further contact from anyone after I had expressed concern.
53 replies
75 months ago
Great service and excellent communication
Great service and excellent communication. My migration was super smooth and the support team kept me informed about what would happen and when it would take place. So far this has already exceeded the service I had with my previous ISP. Keep up the great work MTS!
0 replies
Review Distribution
5 Star
3 (21.428571428571427%)
4 Star
2 (14.285714285714286%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
9 (64.28571428571429%)