AR
Amanda R
Active since Feb 2012
5
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5 reviews7 months ago
This is a follow-on to my previous post
This is a follow-on to my previous post. I haven't heard from CK Car Hire or Nadia Viljoen. There are still no funds deposited into my bank account even though I gave them a chance to correct their wrong. It's blatantly obvious that they think they are above the law to rob people. I have now instituted legal action against them. They will NOT rob another person. In fact they should not be trading.
0 replies
7 months ago
On the 25th July 2025, I hired a car from them for a month and paid them R6000 for the rental plus R3900 for the deposit
On the 25th July 2025, I hired a car from them for a month and paid them R6000 for the rental plus R3900 for the deposit. Upon returning the car on the 25th of August before noon, I was told that my deposit of R3900 would be paid back within 14 working days. I have been given the runabout and my emails went unanswered. Yesterday I received an email from their Director, Nadia Viljoen that sent me an invoice stating R290 for Admin fee, R280 for a car wash and R3500 for using the car after 12 at night. Mind you, I was advised upon collection by Marikie that I am getting an unwashed car and I will not be billed for it, she wrote this on my contract. I was never advised that the vehicle can't be driven after 12am. I requested Nadia's mobile number and was told they are not allowed to give out her number. The only means of contacting her is via a Gmail account.
0 replies
50 months ago
Pathetic service from MONDO - MTN
I applied online for an upgrade toward the end of February 2022 and received confirmation via email and text that I am on pre-order for a Samsung Galaxy S22 Ultra. I then received a call from an agent based in Durban on Friday the 25th February 2022 whom proceeded to confirm that I am her caller number 3!!! The online promotion apparently qualified the first 250 online applications to receive a Samsung Galaxy A8 tab and Galaxy Buds to the value of R10 000.00 (I have saved the ad). The agent then confirmed that this is the case and proceeded to tell me that the tab is an 8" Tablet A8LTE. Once the upgrade was done telephonically she said I would receive all relevant paperwork via email (which I did) and that I would receive a text message with a reference number that I would need to take to a Samsung store to collect my gifts. On the 1st March I received a call from their courier company (DSV Couriers) confirming my delivery address and advised delivery would take place on Wednesday 2nd March, which I confirmed but the lady couldn't confirm anything about what my parcel consisted of. I then called Mondo again and spoke to Jerusha Naidoo on the 1st March, whom confirmed she knew absolutely nothing about the Tab and Buds promotion for the first 250 online applications and in fact, she couldn't find anything in their latest catalogue. This is absolutely pathetic service and I have been calling them everyday since and get sent from one incompetent agent to the next and not forgetting I get placed on hold for an eternity and eventually get through to an agent that tells me their systems are down and that I should call back in 30 minutes!!! On Tuesday 8th I called and spoke to Karesan whom promised my cancellation will be concluded by close of business on Friday 11th March, this is still not done! I then called again on Monday 14th March and spoke to Mandissa whom said she can't understand why this process is taking so long. I have requested an investigation into the misleading info provided by the first agent that called me as their calls are recorded - I'm still awaiting this. All I want is for this to be concluded and my profile CLOSED on their side so that I can go into a walk-in MTN store to do my upgrade!!!!! By the way, yesterday Tuesday 15th March at 14:54, I received a text "Yello Customer!! We have Reserved SIM/Device for Order Number : 1-15430345284. Thank you for using MTN. Like what the hell man, cancel my damn upgrade on your system that's been lingering since last week!!!!
127 replies
59 months ago
Pathetic service
Yesterday morning I placed an order with Mc Donald's, Montague Gardens using the Uber Eats app. Uber Eats debited my account and the driver collected my order at 11:24, but failed to deliver it to me. I then got into my car after waiting for an hour and a half on my delivery and drove to the Mc Donald's outlet that is literally a 5 minute drive from where I live. I spoke to the Manager who confirmed that the order was collect by Assumani, but for some strange reason he did not deliver my order. I spent most of yesterday trying to get my refund and had an agent respond to my message on facebook messenger and then failed to respond to the rest of my messages. I have requested a refund and still no answer. It's not much money (R139.61), but it's the principle behind them dealing with the stuff-up made by their driver. On the app it shows that my order was completed at 11:24 on the 20th June 2021. Maybe the driver parked off somewhere and enjoyed my order!!!
0 replies
125 months ago
MTN HAS BILLED FOR BIS FOR THE PAST 1 & HALF YEARS
*My email to Sanele, call centre supervisor/team leader at 09h24am this morning - Wed 20/01/16)*<br> Good day Sanele, I am annoyed at my time being wasted since last week Wednesday 13th January 2016, whereby I advised your consultant Noluvuyo (Ref number 141576412) that I am being billed for BIS that I haven't been utilising since a year and a half ago. She confirmed that I was in fact correct and requested a refund into my bank account, but instead my MTN account was credited. I have been inconvenienced for all this time and still pay both my contracts via debit order on time each and every month and I consider myself one of MTN's loyal customers, but I am totally dissatisfied by the bad and pathetic service that I'm receiving. I spoke to another consultant Khayakazi on the 18th January 2016 (Ref number 141827383) and made the same request, but still both of them got my request that was quite simple, horribly wrong! Yesterday, 19th January 2016 I called again and the consultant that I spoke with (request and reference number in subject line) logged a requested to have my bank account credited. This has now been going on for a week and I totally refuse to wait a day longer.
75 replies
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