MF
Miles F
Active since Mar 2012
13
Reviews
0
Industries
Reviews
13 reviews6 months ago
Arrogance causes frustration
One star, as you cannot get less. Miguel gives me the runaround, Mails are not answered, and information provided on calls turns out to be untrue when verified. They are extremely hard to engage
53 replies
85 months ago
Discovery Vitality withhold deposit - Illegally according to CPA
So there was a glitch with my activation of shoe booster, and although activated, I was not aware and never used it, Vitality can prove they sent me an email, which I subsequently found in spam folder, on asking for activation I was told their rules are clear and my deposit is forfeited. So they can prove the mail was sent and rather than accepting customer error and helping me correct they see me as at fault and keep my deposit. **** of vitality says it's my fault and deposit is non-refundable, despite my CPA rights being raised, that says it is illegal to withhold a deposit, saying they won't set a precedent Now I can live with them expiring my smoothy and points or any reward they give me, but my cash is a little dearer to my heart, which makes me very frustrated, it is simple you cancel deal you refund the deposit , not abnormal business ethics unless you are discovery, where they have numbers, not customers. So do I try to take Discovery to court over a small amount ? or just cxl my subscription, it costs 4000 a year to subscribe which I don't believe I get the value for, so I am tempted to just cancel Vitality and get my money back in savings in that I pay more than I benefit. I suggest you do the same cost worth exercise you will be surprised at the lack of value and imagine the peace of not having to jump throuhgh hoops.
0 replies
91 months ago
year 2018 and a woman cannot sign for her own credit card
So your courier company of choice is hurtng yo businesss and frustratim=ng your custopmer An adult woman in 2018 can't sign for her own card - wow !!!! You cannot deliver in arranged window . Have to thank you and eagerly anticipate a significant saving in card spend when it expires
420 replies
102 months ago
Call sponsor
So Vodacom's website offers call sponsor (http://www.vodacom.co.za/vodacom/services/convenience-and-security/calling/call-sponsor) it even has a voices response system ( ********** ) to take you through the process of setting it up. My account is not eligible for this , on trying to set it up via a teh website and logging vaults I am brushed off by SMS saying they don't offer it any more. Over 20 years as a client an you are not worth any more than a brush off SMS In months of trying to deal with this, it comes across clearly Vodacom make's a point of trying to distance the selves from any actual two way customer engagement
210 replies
108 months ago
Customer Service non existent
<p>Hi Vodacom , other than your great network your service seriously leave a lot to be desired </p> <p> </p> <p>I cant activate a call sponsor product , after 15 esculations , call centres dont even seem to log as teh promised SMS with tracking number does not come through , tired of hours on teh phne training your staff , quoting your website over and over </p> <p>Than to add insult to injury </p> <p>I could not buyt extra data and end up with a R1500 line item , you dont allow customer engagement.</p> <p> </p> <p>Who do you outsource your network to ? because the two apposing service levels cannot cannot come from the same company !</p> <p> </p> <p>Soon coming to a time to end our 22 year realtionship ! </p>
56 replies
111 months ago
Bill randomly and ignore
<p>R2700 for a R774 product</p> <p> </p> <p>I transfered my fiber lie from one residence t another </p> <p> </p> <p>I prepaid R1673 to do this.</p> <p>I was than billed on both lines , one tripple</p> <p>A ********** </p> <p>A query Req: ********** and EPPIX ********** 39 was logged</p> <p> </p> <p>I was than debited the tripple amount not deducting the prepayment on a debit order i had cancelled </p> <p> </p> <p>I esculated to Mr Ishant Sukdeo who seems to happly ignore his customers once they have signed up</p> <p> </p> <p>All very sad as product is pretty good, they seem to however have outsourced this to huawei and only run the billing themselves </p> <p> </p> <p> </p>
112 replies
112 months ago
Call center abusing potential clients
<p>Hi ,</p> <p>Received the 3rd cold call from out surance , telling me i am making a mistake useing an experience broker to advise me on my insurance and I should raher trust them and live with what ever a call centere agent offers me.</p> <p> </p> <p>You DONT listen , you listen enough t make notes in your CRM to argue with me , but not enough to mark me as do not contact</p> <p> </p> <p>Polite refusals sadly do not work </p> <p> </p> <p>You are not paying you have no right to tell me what to do</p> <p> </p> <p>On pricipal you will not be used </p>
112 replies
115 months ago
Mtn Supersonic billing Arrogance
<p>Hi Mtn , </p> <p>I accept your issue aknowledged in your mail of 20th october REF : Kindly view attached FTTH billing communication , and accpet taht yu are working on th issue , But rather than actually rectify the billing you choose to instead to debit my account for close to three time my credit limit with you </p> <p> </p> <p>What gives ? A call to the number provided i am told by the call centre agent that this is infact corect and that is MTN managements stance , boy have you pushed your call centre agenst under the bus !</p> <p> </p> <p>I clearly dont have much chance of getting my bill corrected as you have taken my money already , but this really is weak and no wonder you have you Nigeria challnges with this sort of business ethic and arrogance to your customer </p> <p> </p>
105 replies
124 months ago
Not listening
So you send me and sms saying you have resolved my issue of not receiving SMS's ! than close it as I have not responded ? Seems you cannot dealt with a client with out sending them SMS's.<br> <br> From the 25/01 I have called daily and you have escalated every time, I should be at c level by now.<br> <br> I am now being asked to bring it in to a shop , as my phone needs setting changes , I have however told uyou I have put the sim in an iphone that gets sms's and the behaviour stays the same.<br> <br> You are adamant that your network is fine , and are insisting your 20 year customer is to come into a vodacom shop to address the issue.<br> <br> as I am out of contract it may well be easier to get a new number , pity your network is the best call quality of all cellular providers in at my home and my office so calls are great but lack of sms makes life hard <br> <br> in fact so hard will have problems paying your account at the end of the month when I cant get the OTP from my bank to approve the payment to you.<br> <br> I really feel that i am being fobbed off and spend more time holding of you call line and verifying my phone number and verifying who I am than any work happening on this.
53 replies
124 months ago
Your systems issue should not be my expense
So Vodacom <br> <br> Your systems are down and I cannot see my data balances , I cannot recharge either <br> <br> so I can personally confirm that two of your systems have issues.<br> <br> However I assured by your email service desk that I did in fact buy the same data bundle three times in the same 5 min period as the billing system sys so and my account is infact correct even if i do not have the data bundles purchased. <br> <br> <br> SURE !!! <br> <br> So either you can trust your clearly faulty systems or trust your contract customer of close on 20 years that you gladly debit every month and acknowledge that there is an issue and resolve <br> <br> As I am out of contract at the moment I look forward to seeing how your address this moment of opportunity in your customer service process.<br> <br> <br> <br> <br>
75 replies
Review Distribution
5 Star
1 (7.6923076923076925%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
4 (30.76923076923077%)
1 Star
8 (61.53846153846154%)