SJ
Saadiq J
Active since Mar 2012
9
Reviews
0
Industries
Reviews
9 reviews35 months ago
awesome training
Great 3-day course I had over the weekend. Very accommodating. I have been self-teaching for a few months. The Information I received from the 3-day course was extremely insightful and opened my understand of forex so much clearer. There is still a lot to learn and I cannot wait for my next class. Michael keep up the good work. and let's make money.
0 replies
54 months ago
unethical behaviour from CellC
I've been with Cellc for over 10 years, and for the 1st time, I fell behind with my contract at the time the contract ended in July or August. when I wanted to cancel the contract, I was told I cannot because it is in arrears. I wanted to make payment arrangements and was told I have to pay the full amount. I was not in a position to pay the full amount and now I am unemployed. I was told they will escalate it to another department who will contact me and I can make arrangements with them, I think its the collections department. at the same time I was told that every month I will still be billed as if I am using the contract, which makes no sense as I was willing to pay something but it was less then the contract amount, how would I ever get done with it. I am still waiting for the collections or whatever department to contact me. I have now discovered that I have a default on my name at the credit bureau which mean I now cannot find employment. I called in again today and am asked for the reference numbers that I was given, I do not have the reference numbers, I cant even recall getting any. I have thou being receiving sms's saying my query is resolved, but I never get any responses. I do have proof of emails that I sent to CellC and no response. I have also found out today that my number has permanently being deactivated. This is nonsense, CellC is ruining my life and career with poor communication. I also have another contract which also ended in July, it is a data contract which I paid R129 for 2 years, for the last few months they have being deducting R326, I was not aware as my mother uses that number and debited from her account. according to the consultant the promotion is over and now we are being charged the full amount of R326, this was not explained to my mother. 1stly 2 years back I was also unemployed when they gave me the contract but went on my old credit check, they gave me 2 contracts while unemployed, This needs to be resolved asap and my name must be cleared at ITC as I am going for interviews and lost a job because of the default
159 replies
93 months ago
I was a PMB patient and they refuse to admit me
On the 7th August 2018 I managed to rush myself to MELOMED GATESVILLE emergency/ Trauma unit due to a severe tight chest as I am a chronic asthmatic sufferer. My reason for rushing myself to hospital and NOT MY REGULAR GP was because I had previously experienced the same sort of severity and it landed me in hospital too. Upon entering the “EMERGENCY” ward I approached the receptionist HARDLY catching my breath and she proceeded to “do her job” by taking down my details. There was a clear indication that the severity of my condition at the time went unnoticed considering this was an emergency ward. She pointed out that she was not familiar with my medical aid plan and she therefore needed to check further into my medical aid. NB: I am on the Old Mutual Network select Plan. I pointed out to the receptionist that I was really struggling to breathe and asked if I was really expected to wait in the long line. She made mention that yes, I had to wait like every other patient awaiting treatment or required looking at. I am aware of the hospitals “POLICY” which CLEARLY states patients get seen to depending on the severity of the condition. As far as I understood I fell into the “ORANGE” category which meant that I should have been assisted in 10 MINUTES. By now a half hour had already passed and still without any HELP I realized that there were either no control system put in place, the staff were not trained properly or they were SIMPLY TO RELAXED for any urgency. The patient whom was sitting next to me NOTICED my struggle, and asked me if I was able to breathe. I shook my head to say no! She then approached the receptionist who called a DR. Sadly it took another patient to repeat what I had already told the receptionist twice prior to this, before a DR was asked to assist me. I was taken to a room where a nurse ONCE AGAIN asked me if I was able to breathe! She checked my blood pressure and temperature. I completely understand the need for procedure but at what stage did any of the staff plan to realize that they needed to stabilize my breathing as my condition was severe. By now it was about 50 minutes since I entered the emergency ward and finally the nurse asked me to proceed through the door where I now expected to get treatment. Dr Edwards was the Dr whom assisted me. Thankfully she requested that I be put on a nebulizer immediately. The nurses again checked my vitals and several other tests including an ECG and sputum test were done. The DR explained the procedure forward and that I would be admitted. Dr Edwards was fast and efficient in this regard but whilst lying there I was approached by one of the staff members (admissions clerk) whom again questioned my medical aid plan. He specifically asked me if I had ever experienced a problem with the medical aid. I confirmed that there was never an issue with my medical aid and he left. I was sent for Xrays and upon my return I was requested to be seated on one side as there seemed to be a problem. The admissions clerk informed me that they were unable to get an authorization number from my medical aid. He mentioned several things but I clearly recall him asking me not to worry and that he could assure me that my medical aid would cover trauma/emergency however only if i was NOT admitted. This made no sense as my medical aid had already informed me that treatment once “IN HOSPITAL” would be settled. I explained to him how my medical aid worked and issued him with my card which has all the necessary medical aid contact numbers on it. Finally the clerk said to me that they were not able to admit me and even after he spoke to management the answer was obviously still NO. Instead of the staff at MELOMED HOSPITAL giving me some piece of mind, this was the sort of treatment I received. I was obviously fuming at the time and I became more stressed which was not good for me at all. I requested to have a word with the receptionist and she so gracefully explained to me that I would unfortunately be held liable for the “TREATMENT” I received whilst in the emergency ward. She continued by telling me that the there was an ISSUE when checking my medical aid and again I had to explain how my medical aid worked and she annoyingly said that It was my duty to explain this to her in the first place. Correct me if I am wrong but are your staff not supposed to be educated on the different medical aid schemes they would deal with? I was clearly getting nowhere and panicked more as the night progressed. I approached the “ADMISSIONS GUY” again and SUDDENLY I was told that he only dealt with admissions for Hospitalization only and not EMERGENCY WARD treatment, so I was forced to only communicate with the receptionist. The communication and care CLEARLY LACKED. At this stage I got into contact with my sister whom immediately contacted my medical aid which at the time was obviously unavailable. However there was an automated response which CLEARLY stated that for any emergency the Hospital had to admit me and call for an authorization number on the first working day thereafter. She came through to the hospital and tried speaking to the receptionist as she too has asthma and knew that stress would only worsen my tight chest (I would’ve thought that medical staff knew this as well). The receptionist again annoyingly explained to my sister that she was not able to admit me due to no AUTH number. Immediately she contacted the nearest hospital (Rondebosch Medical Centre) and they were very effective in quickly checking the medical aid plan etc and advised that THERE WAS NO PROBLEM ADMITTING ME. Either MELOMED SYSTEMS ARE EXTREMELY DELAYED or the staff just don’t bother going the extra mile? I can’t think of any other reason why this would happen. The situation became more interesting (STRESSFUL) when I was told that I needed to sign a document stating that I refused treatment and I was also being forced to take MELOMED AMUBALANCE SERVICES to be transported to the next hospital (Keep in mind this would be my own personal cost of R3500 as the receptionist explained). Was the attitude suddenly brought on because YOUR neighbouring hospital was more WILLING to assist a critical patient? The entire episode made me feel like I was dealing more with a profitable business and not a HEALTH CARE PROVIDER! After threatening all the staff that I was going to write THIS complaint A DR stepped in out of nowhere. We explained to the Dr that Rondebosch was literally waiting for us to arrive and he very calmly assisted us with getting the documents put in place for transfer. He also called the Specialist to arrange for transfer etc. By this time the receptionist already knew who we were and everything got resolved quickly. My sister and her husband quickly hurried me to Rondebosch. We arrived at the hospital at just before 2PM and it took us probably just 5 minutes to arrive (It took us 5 hours to get nowhere with MELOMED GATESVILLE). Seeing that I was PMB patient should the Hospital not have assisted me! Why did they so easily TURN away a patient whom specifically chose their plan as MELOMED HOSPITAL is right on their door step! Why could the staff not do what Rondebosch did and follow the medical aids instructions! The admissions clerk even told me about a waiting period which I knew I did not have. Anything to shift the blame from the hospital to the Patient? I can totally understand if one of your staff members were not clued up BUT to have an entire staff group treat me as if I simply did not belong there WAS UTTERLY DISGUSTING. I am deeply saddened by the POOR treatment I received from the staff and the FACT that I am not allowed assistance from MY CHOSEN HOSPITAL. The only person whom assisted me was the DR who dealt with my transfer. At least this got me some treatment elsewhere however it did not change the fact that MELOMED GATESVILLE HOSPITAL TURNED DOWN A PATIENT! I am more than aware of the fact that this issue is being spoken about amongst staff and managers at the hospital currently. Whether Management is willing to cover for the staff who lacks WORK ETHIC has absolutely nothing to do with me.
0 replies
107 months ago
incoorect ugrading informatin by consultant
<p>Hi, on the 20th June i was contacted my a Cell C consultant , she offer an upgrade on my data sim where i was recieving 10gb data for R199, she sais there is a special for R199 fr 20 gb and that I can also share the dat with other cell C members. she said I need to got to a branch to find out how. She also sais the line will be a pen line compare to my old package which was a top up. I agreed on what she said.</p> <p>Then I discovered last month that my existing line is now a open line ehich has been a top up all the time, (a bill was run as we did not know it was a open line ).</p> <p> </p> <p>I called in several times for assistance. I put in complaint and was told i will be contacted in 2 days time. After 2 days I called and was told there was no compaint put in, i then put in a complaint again and recieved a reference number, unfortuanlatly I do not have have it now.</p> <p> </p> <p>I alo then discovered that I cannot share the data with any cell C number as the 1st lady has said and that i must open new accounts.</p> <p> </p> <p>It has now been again 3 days and nobody has called me again.</p> <p> </p> <p>I do not want this package anymore as i was mslead by the consultant.</p> <p> </p> <p>I am also not prepared to pay for the open line which she done without my consent.</p> <p> </p> <p>I expect a call asap please.</p> <p>there is more to the comlsint which i will soeak about one i recieve a call.</p> <p> </p> <p>UNHAPPY CLIENT</p> <p> </p>
168 replies
116 months ago
unhappy with service and incorrect information
<p>Hi</p> <p>To whom it may concern.</p> <p>I upgraded my cellc package on Monday at Vangate Mall branch in Athlone, I spoke to a consultant by the name of Shannon, Shannon was not the only one who assisted me, there was a Alfonso and also a Huawei Sales Rep. I enquired about the Sony C4 by Shannon and she could not answer my questions, I then asked her if she can find out, She went to the back and find out for me after I asked her if she can get me the answer. I then left the store to enquire at another store about the Sony C4. At the other store I then found out there is a Huawei P9 plus. I then went back to the CellC store and spoke to Shannon again. I enquired about the Huawei P9 Plus, again Shannon did not know the answer, again I asked her if she can find out. She went to the back again and came to me with an answer. I then decided to take the Huawei P9, Shannon was busy with a other client at the time and a Alfonso the wanted to assist me. I told him it’s okay I want Shannon to assist me as she was the person helping me all the time. I then waited for her. Alfonso came back and said he can assist me and the sale will still go to her, I agreed. While he was assisting me Shannon was done with her client and came to assist me.</p> <p><br /> </p> <p>I saw in the book about our pinnacle deals and I asked her if the Huawei P9 come in that package. She looked on the system and then said know. I found out yesterday that you do get the Huawei p9 on the Pinnacle deals.</p> <p>I also spoke to the Huawei Rep about the P9 and the P9 plus, he explained to me the difference.</p> <p>Yesterday after I told the assistant Mananger that Shannon could not answer any of my questions, the assistant manager told me that Shannon is new and that she came to ask her for the answers.</p> <p><br />to get to the reason for the email, I asked Shannon if the Huawei P9 phone takes two sim cards and the memory card at the same time she said 'YES'.</p> <p>the only thing Shannon showed me about the phone was that it came with a key to open the section where the sim goes in.</p> <p> </p> <p>She opened the package and showed me the phone, the phone was in the deaf mode, she called the Huawei Rep to assist her, he then soft reset the phone.</p> <p>The Rep asked me what application I want on the phone, I then said its okay I will do it myself.</p> <p>When I got home I charged the phone as I am supposed to before using the phone. I then inserted my sim in sim card section 1 and I uploaded apps, then I discovered that the phone does not allow me to put in another sim and my memory card at the same time.</p> <p>it’s either both sims or 1 sim and the memory card.</p> <p>I am not happy with this as the reason I took the phone was because of the 2 sim card option and the memory card, hence why I initially wanted the Sony C4 also.</p> <p>I called CellC customer service on the 4th October 2016 and I was told the franchise is supposed to show me the phone and also tell me everything about the phone, the store did not have one on display, they showed me a dummy phone <br /> <br /> I also spoke to a Nokuphula in the Trade Partner department who advised me to take the phone back to the store and explain my problem and unhappiness.</p> <p>I was at the store yesterday and was assisted by the assistant manager, while the actual manager was standing behind her wrapping a gift for his GF or somebody, at that point I was under the impression that I am speaking to the manager, only when I discovered that is was the assistant manager, while the actual manager stood behind her and did not say a word.</p> <p>I feel that is extremely unprofessional as I requested to speak to the manager.</p> <p> </p> <p>I AM NOT HAPPY WITH THE SERVICE I RECIEVED ON MONDAY THE 3RD BY SHANNON THE CONSULTANT AND ALSO THE SERVICE I RECIEVED ON THE 4TH WHEN I WANTED TO RETURNED THE PHONE.</p> <p> </p> <p> </p> <p>I do not want this phone as i took it out beause i wanted a phone which take 2 simcards and my memory card</p>
159 replies
116 months ago
gym in poor conditions
<p>hi, i have spoken several times to the 5am staff at the gatesville Athlone branch about how dirty the place is in the morning and also that the weights are either not packed or its not on its place as should be. </p> <p> </p> <p>I am every morning 5am in the gym, so we are the 1st to arrive, when i do then the place is dirty i.e, there are dirty papers on the floor, there is at times food papers on the floor and also every morning roller towel.</p> <p> </p> <p>the weights are never on its place, or it lies on the floor.</p> <p> </p> <p>it is extremely unhygenic to come to the gym and find the place in such a state, and frustrating at the same time with regard to the weights.</p> <p> </p> <p>can something be done about this as i have complained several times and its the same story every morning. The only time they will clean it is after i complain.</p>
53 replies
134 months ago
unhappy with service
Hi. When I spoke to the first consultant who took my details, I told her I go to meetings maybe once a week. Then she put me under Business Cover. I said I don't use it for business. Then another guy called me, and went through the process again. He told me he sees I use the car for business. I Told him I don't, however I go to a meeting every now and then, like once a week. He then put me under personal. I was happy with the premium and took the offer. last week I was called by the corrections department and was told if I go to a meeting once in a year, that's 365 days, it seen as business use. now my premium is increased. I asked to speak to a manager or supervisor and yet no called. I was told they will call me in 5 to 10 minutes. I am unhappy as I cannot afford an the increase. the second person who called me should not have proceeded when I told him I go like 1s a week to a meeting and not even every week. why did he proceed? and now they want to increase my premium. I told the corrections lady I will be looking for a new insurance company, and I am still waiting for a manager to call me. I do not use my car for business purposes.
76 replies
135 months ago
Upgrade and paying for two phones
HI. Round about the 25th of January I done an upgrade at the Canal Walk Cape Town CellC store. I requested that the upgrade only kicks in after my (then) existing contract ends which is the end of May 2015. while at the store I received sms's that my upgrade is successful. I also received sms's that the data and minutes was loaded. I then asked the consultant why am I receiving these sms's. she did not know and called her supervisor (Tyrone). He did not understand what happened because according to him I was not on a contract, I was on a month2month. I told him that I am not and that my contract is to end at the end of May 2015. he said he will escalate it and get back to me. he did not get back to me. I now discover that I have to pay the remaining 4 months on my old package and my current package. I discovered this when I received my statement. I made several calls to CellC, of which they say I have to go back to the branch and request a reversal of the upgrade. I called the branch. The consultant is telling me they work different to CellC because they a Franchise. She also agreed she did not know I will pay for both packages. I am not prepared to pay for two packages.
77 replies
135 months ago
Upgrade and paying for two phones
HI. Round about the 25th of January I done an upgrade at the Canal Walk Cape Town CellC store. I requested that the upgrade only kicks in after my (then) existing contract ends which is the end of May 2015. while at the store I received sms's that my upgrade is successful. I also received sms's that the data and minutes was loaded. I then asked the consultant why am I receiving these sms's. she did not know and called her supervisor (Tyrone). He did not understand what happened because according to him I was not on a contract, I was on a month2month. I told him that I am not and that my contract is to end at the end of May 2015. he said he will escalate it and get back to me. he did not get back to me. I now discover that I have to pay the remaining 4 months on my old package and my current package. I discovered this when I received my statement. I made several calls to CellC, of which they say I have to go back to the branch and request a reversal of the upgrade. I called the branch. The consultant is telling me they work different to CellC because they a Franchise. She also agreed she did not know I will pay for both packages. I am not prepared to pay for two packages.
77 replies
Review Distribution
5 Star
1 (11.11111111111111%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (33.333333333333336%)
1 Star
5 (55.55555555555556%)