KG
Keshan G
Active since Mar 2012
24
Reviews
0
Industries
Reviews
24 reviews55 months ago
PATHETIC SERVICE
Aug 2015, I had Inovar Pinetown supply and fit laminates in my apartment, which were supplied by Finfloor. Bryan Mayo (owner of Inovar Pinetown), did not adhere to the scheduled time-frame and made my life a disaster, as he took my deposit and did not secure the stock that was needed, resulting in me having to choose a completely different laminate from that that I wanted just so that the job would be completed quickly. Aftr installation I noticed markings in some of the laminates and called Bryan to have a look at them. He agreed that something wasn't right and removed this area and replaced it. This new area however differed in colour and finish to the original laminates. Finfloor thereafter agreed to replace my entire floor as the laminates could not be matched. Bryan has once again scheduled numerous start dates only to continually postpone them at the last minute. I do not recommend him to anyone wishing to fit laminates.
0 replies
75 months ago
Good Support Interaction
Support request was handled speedily and my problem was resolved.
56 replies
111 months ago
RUNNING DODGY PROMOTIONS
<p>At the end of 2016, Defy ran a promotion where if you purchased a washing macine, you would receive a free midweek trip to a choice of selected destinations. Enticed by this offer, I chose to buy a machine around September 2016. The store where I had purchased it, however, did not have any promotional vouchers and said that they will have to acquire them from the agent for us. This took approximately a month before we received it. I then submitted the voucher numerous times, always being sent an automated email saying that we will be contacted within 7-10days to confirm our destination. This went on for more than 6 weeks. I then wrote a complaint on Defy's Facebook Page and was told to contact Jabu Thokoane who would assist me, I did. At the beginning of Dec 2106, Jabu asked me to forward him all of the info again and when I did, he responded by saying that The destination choice that I want is no longer available. I stated that that was unacceptable as it was available when I requested it and had Defy reverted to in the 7-10days instead of 2months then I would have got that destination. He asked me to be patient and that he would try to see what he could do. In January 2017, I contacted Jabu for feedback and he said that that he was till waiting for their booking partner to provided them with availability for April and that I should be patient. I waited and till March and tried contacting him numerous times via email and telephone when he failed to conatct me. He just chose to ignore all of my messages. I then posted another complaint this past Weekend on Facebook and was contacted by an agent, Bruce Padayachee. I told him that I wanted to speak to a manager, he said that I should explain to him and he will try tp help, of which he could not. He then said that all the managers were busy and taht he willask one to call me today, no one has. This is ridiculous, and Defy should not hold promotions if they cannot do it properly.</p>
0 replies
111 months ago
PATHETIC CUSTOMER SERVICE
<p>I have submitted a dental claim to discovery at the end of last year. They rejected the claim as they said that the Dentist did not layout the statemnet correctly. There was nothing different between this statement and the numerous statements that I had forwarded to Discovery from the same Dentist prior to that one, all which they had previously settled. For months now I have been calling and emailing Discovery to try and resolve this issue and they always make it seem as if they are genuinely concerned and that they wil rectify the issue, but nothing gets done. Last month I spoke to a manager named Charna Mathews who contacted the Dentist and was providing me with feedback along the way. The one day that she tried calling and I was unavailable, I never heard from her again, even though the problem had not been resolved. I again called last week Thursday and spoke to a manager by the name of Thiloshini, she said that she will follow-up with the Dentist and resolve the issue and revert to me next Monday as Discovery was closed for their 25th Anniversary celebration on that Friday. Tommorow will be Wednesday and I still have not been contacted. This has gone past frustrating.</p>
112 replies
113 months ago
PATHETIC PRODUCT PROMOTION AND CUSTOMER SERVICE
<p>Defy ran a promotion, whereby if you purchased a Washing Machine you would qualify for a free holiday from a list of destinations. We purchased the machine from Game at CityView but were told that we would need to wait for our voucher to enter as they were out of stock.</p> <p> </p> <p>We received the voucher after about 2weeks and upon submitting it to Defy was sent an automated message that we would be contacted within 5-10 working days by a representative to confirm our booking. We never were.</p> <p> </p> <p>At that time Saddle and Trout was on the list and was going to be my selection. I even tried calling repeatedly without any reprieve. I thereafter sent a follow-up email and was only contacted after the 3rd sent email. This entire process took over a month for me to get any feedback from their department.</p> <p> </p> <p>I was now given the list of destinations again, and Saddle and Trout was not listed. When I explained that when I initially submitted my voucher to be contacted for my booking, when Saddle and Trout was listed, I was not contacted. I was then told that it is due to availabilty, of which I said that I was aware of this fact, but this should not have been the case if there was in fact not such a long delay in getting back to my many attempts to contact them.</p> <p> </p> <p>I sent them an email outlining my grievience and asking for assistance. I have not been contacted thereafter. The holiday has to be booked by or before June/July 2017 and to date I have not been able to make a booking.</p>
0 replies
113 months ago
PATHETIC CUSTOMER SERVICE
<p>On the 01/01/2017 I placed an online order with Debonairs Pizza. I placed an order at approximately 20:00 on the Debonairs website and was sent a confirmation e-mail that my order was accepted by the store and that it was being processed. At 20:40, I decided to follow-up with my order by calling the store. After numerous failed attempts and further investigation, I was under the impression that the store was closed.</p> <p> </p> <p>My wife then called the branch in Musgrave and asked to speak to the Manager (Nokotula) to explain the situation and enquire if the Florida Branch was closed. Nokotula said that she will call the branch on the cell contact number and revert to me. After some time I did not receive any response from Nokotula and decided to try the Musgrave Branch again. Here again, the phone just rang uncontrollably. At approximately 20:00, I received a return call from Nokotula stating that she thinks that the store is closed as she could not get a hold of them on the cell number. I then questioned her as to how it was possible that the system sent me a confirmation email that my order was being processed if the store was closed and that that was unacceptable. She said that the system would still do that even if the store was closed. She offered to process my order and deliver it to me, but said it would be determined on how far I was from their store. I was rather irate at this point and told her not to bother.</p> <p> </p> <p>My wife and I then drove to the nearest McDonalds and purchased supper. On our return at approximately 21:40, I received a call from the Debonairs driver saying that he was at my flat with my order. I told him that I was under the impression that they were closed as they had taken so long to deliver and that I could not get a hold of the store. I questioned as to what the delay was and he said that they were extremely busy. I told him that I had already bought supper and that I did not want the order. He then went away.</p> <p> </p> <p>This is really unacceptable service which left me rather hungry and upset. It could have been avoided if the store called to explain that they were really busy, or if even they answered the phone to respond to follow-up calls. Furthermore, I did call the Debonairs Customer care number and did leave my name and number for someone to call me as the call centre was closed at the time. No one did.</p> <p> </p> <p>I then wrote this email and forwarded it 2 timed to Debonairs Customer Care with no repsonse, I therefater called their customer care line again and spoke to Thandi. She said that they have not yet received the email but that they will probably receive it soon and revert. Its been a week and I still have not been contacted.</p> <p> </p> <p>This is rather pathetic customer service.</p> <p> </p>
56 replies
117 months ago
PATHETIC AFTER SALES SERVICE
<p>At the end of Aug ’15 I had my renovated flat fully fitted with Roller&Wooden venetian blinds. I used the services of Ikraam Aziz from Multi Blinds & Curtains who used porducts from 2 seperate companies. There were initially minor issues which Ikraam did resolve. He also gave me his word prior to acceptign his quote that should I have any issues goin forward that he would imediately rectify them. When the Roller Blinds were initially instaleld by Ikraam, ther was an error with the mesurements &1 roller blind was made shorter than the other. Ikraam then requested for a new blind to be made. When this blind was fitted, it wasn't matching the 1st blind & both were now sagging. It was at this point dat Ikraam askd Aluvert 2send sum1 2rectify da issue@my flat.It was frm dis point dat I hav been dirctly liaisin wid Aluvrt. Numerus faild atempts2rectify da blinds,resultd in both blinds bein remade.It was@dis point that the blinds were again made to the incorect lengths. I contacted Aluvert & they agreed that there was an error on their part & that they would have a new blind manufactured. When the new blind was fitted, it now did not match the other existing blind & both were again removed & sent back to the factory for aligning. They were then refitted & adjusted on site, but they were still incorrect. At this point I became irate &c ontacted Ikraam to resolve the matter. Whenever he promised to be present when Aluvert was fitting, he failed to show. After Aluvert got most things right with the blind, the 1 side was now squeaking.I was told by Percy Pillay the manager of Aluvert thet it will stop. 1 ½ mnths later,i t still squeaks. I sent Ikraam an email listing my concerns as the wooden venetian blinds have startd warping & are chipping very easily on the edges while we are dusting with a feather duster. He ignored my emails. I thereafter phoned him from an unknown number& he tells me that I hav an audacity as he has given me the best possible service. If you feel that this is even remotely good service, then by all means please use Aluvert & Muiltiblinds. I however think that it is far from that.</p> <p> </p>
53 replies
119 months ago
FALSE CLAIMS/ADVERTISING AND POOR CUSTOMER SERVICE
<p>I previously owned a 1.6 Polo Vivo GT which VWSA claims has a fuel consumption of 6.6 Litres per 100kms, I used to average around 670kms on a full tank. Last year I purchased a 1.2 TSI Polo Highline on VWSA's claims that it uses 5.1 litres per 100kms expecting to get on average 750kms per tank. I have since been averaging 650 kms per tank and thought that this would change after the 1st service. It did not. I complained to VWSA at the beggining of last week. I was thereafter contacted on Friday 17th June 2016 by an agent (Laverna) who apologised that I hadn't yet been contacted by the dealership and that she would get on the matter immediately as my vehicle will have to go in for an oil test and that I should have been contaced within 48hrs of lodging the complaint . I was only again contaced on the 23rd of June by another agent (Zukiswa), I asked her to call the next morning as it was quite late and I was driving of which she promised she would. I have till now, still not been contacted. It is my interpretation that VW is false advertising, as my travel load with the polo TSI is less now and my driving style is not as rushed as when I owned the Polo Vivo GT. So my question to them was how can my fuel consumption be heavier. All Polo TSI's average this consumption, so it is just not mine.</p>
0 replies
122 months ago
PATHETIC CUSTOMER SERVICE
Ystrday,aftr much waitn&anticip8n,my wyf&I finlly fnd tym2watch BatmnvsSuprmn&decidd2go2Gatewy thinkin da exprnce wud b betr dan watchn it@a closr cinema2us,only2b gravely disapointd.Wile watchn da movi,da pictur seemd distortd&unclear,I w8d thinkin da projectionist wud rectify it.5mins in,I askd my wyf if she also felt it unclear,she agreed.I wnt out&spke2da dorlady who came wid me,bringn her own 3d glases.Aftr deducing dat der was nothn rong wid my glasses,she sed dat nothn can b dun as dey need@least3complaints.I becme irate&sed she alredy had my wyf&I,she den askd anothr patron seatd behind us&he confirmd dis.She wnt out&I assumd it wud b sortd.Aftr a furthr 5mins nothin had chngd,I wnt bak&askd4da managr,a yung lady namd Cortney sed she will assist.She came in wid me&aftr5 mins of invetigatn,she apologizd&offrd us a refund.She sed dat if we lykd,we cud stil watch da movi&claim our comps aftr da sho.I was reluctant as I had misd 20mins, but agreed.I sat down&aftr 5mins woke up as it was spoiln da experience.I was only givn 2comps¬ refundd for my coke&popcorn wich was wastd&Iwasnt compns8d 4my wastd tym or da xperince.I was givn blatnt excuses evn aftr spkn to Reegan(Mngr).
75 replies
122 months ago
DISHONEST THIEF
Naseema is a dishonst lady who spks a lot of lies.My wife recntly left a few saris wid her4sewin in2outfits.She made da 1st 1 well,wich my wife paid4&took away.Da 2nd outfit was made&was loose.Naseema sed dat she wud alter it acordingly,bt askd4paymnt4da outfit of R450 in da meantime as she needd da money.I went&paid her as soon as da alteration was completd&collectd da outfit4my wife,who is unavailable in da wk due2wrk. My wife den tried on da outfit&it was now2tight,da top did not want2even go over her shoulders.Wen she contactd Naseema,she was told that she must den sell the outfit(due to my wife explaining to her that it wud be impossible to alter) and dat she wud not give my wife a refund.I den took the outfit&went2her&gave her a piece of my mind&told her dat she can either alter da outfit, wich I didn't think was possible or give us a refund, as she spoilt it.She startd screamin at me&threw da remaindr of de outfits at me&told me that she will sort out da outfit.I told her dat I will bring my wife thru on Monday, as she was not going to work.She sed dat I can only come btwn Tues&Thursday.I askd her how was dis possible as she new dat my wife works.She was uninterestd. BEWARE.
0 replies
Review Distribution
5 Star
1 (4.166666666666667%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
17 (70.83333333333333%)
1 Star
6 (25%)