IO
Ivan O
Active since Mar 2009
18
Reviews
0
Industries
Reviews
18 reviews9 months ago
Anyone ever fly to another city to ***** a rental car spare wheel?
The check-in process takes twice as long as at First Car Rental. Then you get the car, drive it 100m to the “inspection bay” where - wait for it - you have to remove your luggage from the boot so that they can check that the spare wheel is there. Wow, wow, wow. Avis obviously does not care at all about their customers - this is next level bizarre!
53 replies
13 months ago
What an arrogant attitude
To date Afrihost would have received a 4 or even 5 star rating from me. But today I received this: ❗ Your AirMobile Data Only Uncapped package will change from 01 May 2025. ⬆ Your new AirMobile pricing. - R497 PM until 30 Apr 2025 - R697 PM from 01 May 2025 No further explanation, just this bald announcement. When I queried the VERY steep price increase with their helpdesk, asking for some clarification as to the reasons why, they added insult to injury: "Thank you for reaching out and sharing your concerns regarding the Airmobile price adjustment. We understand that any price increase can be frustrating, and we truly appreciate the opportunity to provide more context. The decision to adjust the Airmobile pricing was made after careful consideration by our directors" Well, duh... Over the coming weeks I will be very carefully considering alternative products, and even if if I can only more or less match the new price, I will probably move away from Afrihost because I absolutely detest corporate arrogance.
0 replies
15 months ago
Seriously Builders, how bad can you be? Hit the bottom and started digging.
So I ordered some steel and other building supplies online from Builders Warehouse in Nov 2024. More or less coinciding with the outer extreme of the delivery due date, they contacted me early in Dec 2024 to say that “the steel is rusted”?!? and that they will source it from elsewhere but this will delay the delivery. Then a week later they contacted me to say that they are now cancelling the delivery but would refund the R3,300 back into my credit card. I’m still waiting for the refund. Their contact centre is just as terrible to deal with as the stores and the online experience - I called the call centre today and after a frustratingly difficult process where the agent seemed to not understand that the money must be refunded back to my credit card, she put me on hold and then after a few minutes the call dropped. As she had my number and I have no direct way to call her back I was expecting her to call but no. I called the call centre again and ANOTHER agent said that she would give the original agent a message to call me, but she never did. Even when you mess up Builders, you do it throughly terribly as you seem to do everything. I wish I can just get my money back so I can stop dealing with you, it’s about as pleasant as stepping in something on the lawn.
56 replies
16 months ago
Builders is absolutely terrible
The Helderberg store is shocking. An online order that was supposed to take 2-5 days for delivery took more than double that, and now after keeing me waiting for so long they called me to tell me they can’t fulfill my order. How Builders can still be in business is totally beyond me, it must be the worst retailer I have ever dealt with, by FAR.
56 replies
18 months ago
How can such a terrible business last so long?
Why can't I simply call the branch directly? If I want to buy online I will - and Builders will certainly not be in the top 10 sites I choose from. So if I try to call up front to enquire about something I want to buy at a specific store, I get your inefficient call center, and they typically want to refer me to your online presence. It has always been a total waste of my time, your call center has NEVER assisted me in any way. Besides, I don't know why you have this half-hearted effort at going online - you should be ashamed about the level of effort you put in to populate the information associated with the items you sell online, which appears to be limited to just getting the item description and the price to show. But then again, this perfectly matches your stores. Why have a 10/10 online presence if it shows up the quality of your brick and mortar stores, that can hardly ever sc**** in at a 3/10 - so I guess you want everything you do to be equally bad, is that the strategy? How did you manage to demotivate all of your workforce? When there was a "go slow" some years ago I would not have noticed, except for the Builders employees in the parking lot, who - for once - seemed to be at least partially engaged and interested in what they were doing. Inside, the same ****py service and lack of interest, the only difference with the "go-slow" was that there were fewer clusters of employees having their own private conversations. The level of customer service did not budge from the normal "mediocre". I honestly believe that Builders ranks among the very top of the most terrible retailers in South Africa. The only reason I would go to one of your stores would be if I need something quickly, and it would have to be something where the quality is generic, and after-sales service is not a factor. Seeing that I took the trouble to type all of this in response to your survey feedback request, I will copy it and post it publicly as well.
53 replies
36 months ago
IQP - expensive, delayed installations and a failure to honour guarantees.
Not the cheapest service provider. But great reputation. Then when you have paid the deposit, delays with supplies that need to be imported. Then, after a very inconvenient delayed final installation, the expensive flooring in almost your entire house (we did not do the four bathrooms) starts curling. And then the REAL fun starts. Clearly a quality problem with the product. On which there is a 10 year guarantee. But what is a guarantee worth when the IQP is unable/unwilling to honor it promptly? We noted and reported the issue early this year. We received confirmation that the supplier of the product is willing to replace the flooring, but we would have to wait for IQP to bring in the next container. We are still waiting with the middle of the year fast approaching, and now there is some story about IQP needing to address the formula for the product with the supplier. In the meantime our expensive floors look terrible. I wish I never heard of IQP.
0 replies
51 months ago
Customer service definitely not lofty
We had work done by this company several years ago, and were happy with their work. When we decided to use them again to install a small storage loft in our home, we were expecting good service. This proved not to be the case. They did not properly convert the whole area they said they would, and when I raised this with them, they argued that that was the plan all along. I was told we'd get a 3m by 4m storage loft and expected an open floor area of more or less that size, not 3/4 of the area properly opened up and the last 1/4 with all the roofing timbers still in place (2 trusses unconverted). I also noticed that they had removed the supporting timbers from one other truss without properly reinforcing it as they had the others. We had to pay extra to get the 2 trusses done (which should have been part of what was quoted for the original job), and as they did not have enough materials, I had to supply materials on the day for them to reinforce the truss that was not properly reinforced with the original installation. They did not have a particularly customer-focused attitude when I expressed my dissatisfaction with the first installation and with the "corrective measures" they took - I got the impression that the predominant credo is "the customer is always wrong". In the service industry the saying is that you are only ever as good as your last job, which is why we certainly won't use this company again.
0 replies
61 months ago
How mediocre
“Dear Client, Your cancellation request for your Vodacom device insurance has been cancelled. Queries contact 082 1952. Vodacom Auth FSP” - A verbatim text message from Vodacom, about 10 days after I canceled the insurance on my device and received confirmation and an audio recording of the confirmation of the cancellation. I found it too bizarre to respond to or worry about, so I ignored it. Like I sometimes do. Then today I get this: “Dear Vodacom Customer.Your monthly device insurance premium will increase to R371 effective 1 May 2021 to align with inflation and the rising costs of repairs and replacements.” After calling to resolve (i.e. re-cancel) this, I am left waiting, listening to canned, distorted music designed (surely) to provoke even greater feelings of irritation and frustration. For.thirty.minutes. The very helpful call centre person (without a word about my 30 min wait) then tells me that my insurance is indeed cancelled, and that I can stop worrying, the message about the insurance premium was sent to all Vodacom clients, regardless of whether they have insurance or not. As if this is a perfectly logical and good thing. The message about the cancellation being canceled is not explained at all. No apologies for wasting my time, and very clearly absolutely zero f&cks given. ABSA recently made us sign a multitude of printed forms as part of registering a bond on a new property, only to immediately make us sign exactly the same forms again in a cumbersome, patently stupid electronic format that looks, feels and operates as if we got stuck in the 1990’s. One of these forms was their marketing consent form. Among other things, they made us tell them twice that they can’t spam us, and made us sign this in two different ways. Like, you know, they really just don’t give a flying **** WHAT their customers must be thinking It can only be described as a race to the bottom of non-competitive collusion: In particular all the traditional banks and all the large mobile operators are consistently excelling at plumbing new depths of mediocrity and at finding new and even more offensive ways of showing their clients the middle finger. To the banks, and the mobile operators: As long as you are all equally, shockingly rubbish, you can get away with it - but hear me on this: All of this will come back on you in spades as soon as there is even just a half-decent alternative available. I for one will leave so fast the sonic boom is likely to startle you badly. I hope it does.
53 replies
61 months ago
How mediocre
“Dear Client, Your cancellation request for your Vodacom device insurance has been cancelled. Queries contact 082 1952. Vodacom Auth FSP” - A verbatim text message from Vodacom, about 10 days after I canceled the insurance on my device and received confirmation and an audio recording of the confirmation of the cancellation. I found it too bizarre to respond to or worry about, so I ignored it. Like I sometimes do. Then today I get this: “Dear Vodacom Customer.Your monthly device insurance premium will increase to R371 effective 1 May 2021 to align with inflation and the rising costs of repairs and replacements.” After calling to resolve (i.e. re-cancel) this, I am left waiting, listening to canned, distorted music designed (surely) to provoke even greater feelings of irritation and frustration. For.thirty.minutes. The very helpful call centre person (without a word about my 30 min wait) then tells me that my insurance is indeed cancelled, and that I can stop worrying, the message about the insurance premium was sent to all Vodacom clients, regardless of whether they have insurance or not. As if this is a perfectly logical and good thing. The message about the cancellation being canceled is not explained at all. No apologies for wasting my time, and very clearly absolutely zero f&cks given. ABSA recently made us sign a multitude of printed forms as part of registering a bond on a new property, only to immediately make us sign exactly the same forms again in a cumbersome, patently stupid electronic format that looks, feels and operates as if we got stuck in the 1990’s. One of these forms was their marketing consent form. Among other things, they made us tell them twice that they can’t spam us, and made us sign this in two different ways. Like, you know, they really just don’t give a flying **** WHAT their customers must be thinking It can only be described as a race to the bottom of non-competitive collusion: In particular all the traditional banks and all the large mobile operators are consistently excelling at plumbing new depths of mediocrity and at finding new and even more offensive ways of showing their clients the middle finger. To the banks, and the mobile operators: As long as you are all equally, shockingly rubbish, you can get away with it - but hear me on this: All of this will come back on you in spades as soon as there is even just a half-decent alternative available. I for one will leave so fast the sonic boom is likely to startle you badly. I hope it does.
106 replies
62 months ago
Worst hardware stores in South Africa
Must be the worst hardware chain in the country - bad, bad service, poor stock holding, inferior products stocked.
0 replies
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