MM
Millicent M
Active since Apr 2012
12
Reviews
0
Industries
Reviews
12 reviews108 months ago
Requesting contract information
<p>emailed customer service department 2 -3 weeks ago inquiring about the credit balance on my account on 3 of my lines , to inquire if i kept paying the same omount how quick would the contract be paid up either to eble me to upgrade or cancel , feed back of two of my lines out of 5 was sent to say giving contract upgrade not addressing the actual 3 lines i inquired about. I later emailed them back to ask for fedback with no responce on the matter as i had stated if possilbe if they can not provide me with feedback , i would like the credit balance to be refunded back into my personal chq account.</p>
112 replies
112 months ago
Terrible service
<p>i went through to MTN on the 20th of Jan for a contract upgrade , for the 50gig blackfriday specail , i still have not recieved my 50gig promotion , based on the contract i have signed for my 060 line . i have spoken to the service consultant that assisted me , and she has not resolved the matter was by K mohamed to advise that all customers who took up the contract had received all the data based on the deal. further more i was billed an additional r250.00 on my 0300 line which has a limit set at zero. </p>
56 replies
115 months ago
UNPROFESSIONAL SERVICE
<p>Called to report in my claim C779772 advised agaent that m access amount was to high and requested her (Busi) and supervisor to loacte the call in which i had greed to entering a binding agreement of 3500 access as i only know taking the contract of the access amount being r2500 and my courstey car being group B i then spoken to palesa supervisor who advised will locate call and get back to me on the bases that should no call retrival be found where i was made aware and i agreeing to the contract terms of group a & access of 3500 i would be compensatred 1000 abd for the car hire based on the email sent by Phumzile Mkhize on 17/10/16 at 3.28pm. i then sent an email for feedbcak on the sla regarding the matter and have not received word , i also called in today and requested agent i spoke to to send email request palsa to call me back i have not recived word and no notes have been updated on my profile.</p>
525 replies
117 months ago
A MONTH OF NO SERVICE
<p>i took out a new contract line on the 4 of July since then the number given 060 ********** to me was registered to someone else , then number changed to ********** 300 i have not been able to use the number due to alegied network issues, and was advised by N Phora from the Mall of South branch that i would ot be charged pro rata , would like to know when will this matter be resolved.</p> <p>Secondly i also requested information to inquire when are the dates of my upgrades / date of eligablity will i be able to cancel my contracts and how much would i need to pay for each of the 5 lines with a detailed break down.</p> <p> </p> <p> </p>
212 replies
124 months ago
no feedback & service renderd
good day its almost a month since i requested my itemised billing statements for my 3 lines for period 2014 may - Aug and 2015 may to Aug zukiswa advised that the request had been submitted requested a sla time no feedback nor statements have been given i have sent numerous emails with no feedback. ref REQ:6137203.
75 replies
125 months ago
BILLING & FEEDBACK
good day last year in the beginning of december i equested for copies of my itemised billing statememts for my 2 lines i called into the call centre and was advised that i needed to fil in pia forms and no charge would be incurred i submitted the forms in with the ref number given i called in to inquire of the status of the request and was advised that they were sent i advised i had not recvd them i was made to get in touch with danny of whom i have been communicating with but no feedback nor the statements requested have been received .
75 replies
127 months ago
Account refered to rehab department
good day , please note that i have never been in arrears with my standard bank credit card and of which my accounts was refered to the rehab department noted that i was in arrears , each month i have made eft scheduled payments to this account and have not been late or short paid , this matter will afftect my record as a slow payer of which im not as the funds go off on the 20th please advise why would i be in arreras if the scheduked payments goes off on the same day the debit order went off? and in previous occasions the first payments received on my account would be the scheduled payments of R500.00 this is while i had both eft and d/o option ?<br> <br> i would like to have this matter resolved and not to be listed as a slow payer .
75 replies
127 months ago
INCORRECT BILLING
Good day <br> <br> I would like to inquire on my account as i have picked up a discrepency on my statements that are billed to me , <br> <br> The following line subcriptions :605055471 is R379 And both 832910203 and 832910574 are R79. <br> Yet each month i am being billed diffent amounts please correct and credit back all funds that are in a credit balance into my FNB bank account by tomorrow and not be credited to my cell phone account as this has just shown incompetence and is deemed as an excuse to never credit the comsumer thier funds back , should this matter not be resolved i will lodge a Hello Peter complaint as further more one of the reasons i cancelled my debit order was due to being chareged incorrect amounts not once but twice this has happened , thirdly i should not have a Credit limit of R3728.00 . please refer to call ref 127664174 & 129365445 , 129652066 , 129820014 , 129820014 , 130004923<br> I have spoke to Morgan Khomo , Tumi Maisa , still waiting on Randel Daniels to call me back till today......Yet the only thing i get is numerous call references that really don't amount to anything in my life yet constent problems that re-occur in future <br> In addition to this please
75 replies
128 months ago
Bad Attitude & Failure to provide feedback
On Tuesday the 6th i called in to call centre department i spoke to one of the agents advising having difficulty in making eft payment , agent then got his co-worker and rather than placing on mute or hold they spoke of me in a patronizing manner implying that i had no funds in my account , then requested to speak to a manager Robert of whom explained the matter and advised that was willing to over see the issue provided that a paid up letter be sent and my ITC profile to be updated , till today i have not received word from him, Ref 397132893
75 replies
128 months ago
COMPLIMENT
EXCELLENT CUSTOMER SERVICE MIWAY SHOULD HIRE MORE STAFF AS FRIENDLY AND ASSISTING AS HIM
75 replies
Review Distribution
5 Star
2 (16.666666666666668%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
6 (50%)
1 Star
4 (33.333333333333336%)