Active since Apr 2012
This review is of the Cape Town branch. This company offers the worst service ever. No one bothers returning calls. No one can tell when stock is arriving. Their own products are out of stock for months. Once you have paid for the item, trying to get hold of it is another nightmare. I’m sure the staff have all been trained at home affairs. They seriously just couldn’t give a ****.
My partner has been waiting 2 weeks to get her money after being notified that singular has paid her. I have spent hours on the phone and she has sent piles of emails to try and resolve this. Truly pathetic service no one can explain what happened to her money. No one is interested, no one bothers to assist. So the money has probably been ******. Worst call centre in South Africa.
Waited a week to get my item delivered. Contacted their call centre twice to arrange. Both times delivery was confirmed and then they don’t bother pitching. Worst courier service in South Africa. Courier guy runs circles around these jokers. Absolutely pathetic
After my first year they have increased my premiums by an unjustifiable 30%. I’ve never even had a single claim. So to get your bus they quote low and then rapidly increase your premiums. I was not even emailed a notice of the increase. I’m going to look around for a more ethical company to deal with. I’ve had insurance for 35 years and never had more than a 12% increase in my premiums.
Beware they try and **** you when booking by pre populating things like baggage insurance and SMS confirmation
Ordered a set of off-road rims and Yokohama Geo lander crossover tyres. Before figment I confirmed with the salesman that the tyres were Yokohama. 2.5 hours later as I’m about to drive out I notice that I have Hankook Tyres fitted. When I queried this with the salesman he said he’s sorry he forgot to tell me that they don’t make the Yokohama Tyre in my size but he’s given me the Hankook tyres which are more suited to my needs as they are 60 road and 40 off-road. He said he’s sorry he forgot to tell me, even though I was standing there for 2.5 hours while they were being fitted.He also confirmed the price is the same. It turns out that they do make the Yokohama in my size. It also turns out that the Hankook tyres he fitted are 100% road tyres. It also turns out that the Hankook tyres list price is R500.00 cheaper per Tyre. The salesman has now tried to say there was some confusion when ordering the tyres as I was originally looking at a different size. I want to be very clear, there was absolutely no confusion we both new what I was ordering and he confirmed it 2 minutes before the staff began fitment. This is a case of blatant fraud where the salesman was trying to cash in by fitting cheaper tyres than ordered.
Placed my order, 2 months later nothing delivered. Even been told it’s with the courier but no delivery. After numerous calls I asked for a refund. Promised refund two weeks later still waiting.
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