WL
willzech L
Active since May 2012
5
Reviews
0
Industries
Reviews
5 reviews30 months ago
Zethu assisted me an...
Zethu assisted me and she was very helpful
131 replies
34 months ago
Faulty phone
Good day, I am very disappointed and unhappy with my device I upgraded on Friday 16th June 2023, I took the double deal Redmi note 12 pro phones, the one phone works perfectly fine, but the other phone has a problem when the screen locks, I can't open the phone again so I have to switch it on and enter my SIM pin, I communicated this with the consultant that assisted me, he tried to assist me over WhatsApp, I even factory reset it with no success, he than advise me to go into the store again(Menlyn) to get assisted by a technician, the technician checked the phone and said I should go to the repair shop which is a floor above them, I went there, the lady that I spoke to did not even bother to look at the phone and see if they can do something about it, she just said the phone needs to be booked in, I refused to do that because I feel this is a new phone and if there is a problem they should replace the phone, what ever the fault is, it's a factory/manufacturing fault why should I go up and down and struggle with a phone that I am paying for, now I have to wait 7 days for them to see what is wrong with the phone and me be without a phone for so long is not going to work, I need a phone for my work purposes and I have small kids that is going to school so I cannot be without a phone. I have to go up and down, that is costing me for a manufacturing fault. I am really not happy with this.
106 replies
68 months ago
Bad services
this is the worst experience i have ever received, my cell phone broke and i send it in for repairs and they said it will take up to 21 working days than i will receive it, and now almost 4 months my phone is still with them if i don't follow up with them no one bothers to communicate with me, they wanted to offer me a down graded phone than the one that is in repairs i guess they wanted me to shut up, and i refused the phone, than they wanted to give me another phone but i should pay extra, i am already paying for a phone for the past 4 months that i don't even have with me, why should i pay more for a phone if i was supposed to have my phone already 3 months ago, i am really disgusted with the service of cellc device insurance i wont recommend anyone to take out insurance with them.
0 replies
84 months ago
Service delivery very poor
I send an email on the 25/04/2019 at 11:35 to ********** forwarding the quote that my manager sent me explaining I wanted an amendment on the online invoice she received, because our finance department required more information on the quote. I received an email back from ********** on 26/04/2019 at 09:15, informing me that my email was acknowledge and Zahida will be in contact with me. On 30/04/2019 at 09:59 Zahida emailed me that she received my request and can only send a quotation for hard copies. Which she did send the pro-forma and requested correct information and I supplied it to her and I did receive the correct invoice as I requested, which I don’t have a problem with. But now my problem is. I enquired about the PDF document and I was informed that I will have to pay for it again the same amount of R6 642.40, which I feel is not fair or practical to pay for the same things again. My argument here is, I only wanted a change on the invoice and the original request from the online was not declined, and as you can see on the 1st email, I have forwarded the email and invoice exactly as it was sent to me I never went online to order the documents. So I did not know that there was an option to get documents on PDF, so I feel disclosure was not done to inform me that I also have other options to get the standards. I feel that the person that assisted me was suppose to tell me that the online order was going to be cancelled, and she was suppose to inform me about their option of having the documents in PDF and hard copy, only when I contacted her requesting the PDF documents she only explain the process that I would have had to follow when I wanted documents in PDF. I feel because your systems/procedures/service failed you to assist me on only what I requested, just to amend the invoice I have to suffer and pay double for the same thing I already have. I did sent a complaint through on the 16/05/2019, I did not even receive an email from a manager or someone that will assist with the complaint that they have received it.
0 replies
129 months ago
INCORRECT INFORMATION AND BAD FEEDBACK
My grandmother went to the offices in Kimberley to inquiry about policy she was told that she will only receive R2500 in cash and when she inquired about the coffin, she was told that she won't get a coffin the R2500 is the only amount she will get.<br> <br> She had this policy since 1993 for more than 20 years and never skipped a premium, when my grandfather passed away in the year 2000 the same policy gave the coffin as well, so I don't understand why she would not get a coffin.<br> <br> When my grandmother also inquired why she is getting so little back, because the premiums that she have been paying from the beginning of this policy is more than what she will get at time of death, so the person at the Kimberley office advised her that she go write an affidavit and cancel the policy and claim all premiums back.<br> <br> She did that and went to the police station to make an affidavit to cancel policy and ask for a refund as indicated to her, but when inquiry was done about refund the response was what refund, because the policy is cancelled. yes policy has been cancelled on advise from one of Union Life staff members because my grand mother could claim all premiums back, False pretenses <br>
0 replies
Review Distribution
5 Star
1 (20%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (20%)
1 Star
3 (60%)