LB
Lisanne B
Active since May 2012
20
Reviews
0
Industries
Reviews
20 reviews3 months ago
Sunningdale Sanitary 9 days for a refund!
I often buy from Sunningdale Sanitary but having to wait 9 days for a refund, after I took 9 boxes of tiles back, in person to the store is totally unacceptable! They were waiting to be refunded by their supplier. In the real world it does not work like that. This is the last time I order from them, purely because of their excuses the one after the other. Please fami****ise yourselves with the CPA!
0 replies
7 months ago
Discovery Bank account closure nightmare
I have been trying to close my single facility account with Discovery Bank since 23 September 2025. Firstly the call centre two numbers did not work, they stop short of "press 1 if you are phoning regarding your recent credit application" and then hang. I phone more than 5 times on one day. My colleague at work actually witnessed this as she sat next to me during my many attempts. The Whatsapp line bot is not set up to deal with account closures and was my last resort the Privacy team. I tried the call centre again and again and when I finally got to speak to a human the more I noted that I needed the closure letter for my bank urgently, since their facility is subject to this letter, the more Discovery call centre, when you finally get hold of them after the public holiday last week, say we have 8 days to do so. So it is the 1st of October 2025 and yet, I still do not have the closure letter. Big brand, very powerful, they can therefore be arrogant and do whatever they want, right? A complete nightmare to deal with. When a company becomes too big, service levels often deteriorate. Executives become so important that they cannot see the very thing that impacts the one key strategic objective, namely revenue growth linked to satisfied clients. Operational efficiencies are key, as well.
159 replies
10 months ago
Great Drive through, service and food!
Love Wimpy Melkbosstrand Drive through! Great service, great food! Thanks so much!
0 replies
11 months ago
Poor Service from the Deeds Office Cape Town - No contingency plans
My goodness, I have no words. Need to start building, my 2nd bond was signed on 19 May and lodged in Cape Town Deeds Office on 20 May 2025. Today is 2 June 2025. The process for a single deed usually takes maximum 5 working days. It's been 2 weeks and nothing. Construction cannot start due to government not delivering. Remember they charge a fee, this is not a free service. I am one of many in the same boat. Clearly no contingency planning at the Deeds Office. So disappointing and frustrating and it will just fall on deaf ears.
0 replies
12 months ago
Cara, service was excellent and I decided to continue with this cover since being a policy holder from 2014
Cara, service was excellent and I decided to continue with this cover since being a policy holder from 2014. 🏆☺️
53 replies
17 months ago
Architectural drawings and Building plan approval
Emmanuel Akafuna does architecture design and drawings in Cape Town and has seen our design and approval through various challenges along the way since 2022 till approval of the building plans yesterday. Thank you for always being patient and professional. You came through for us even though your one key team member left the business. Thanks a million!
0 replies
19 months ago
Sell your car to VW Table View and wait forever to get paid - cashflow issues?
Sold my mom's 2015 VW Polo and handed the keys, car, roadworthy and title document on Thursday morning 5 September 2024 in. The pre-loved cars sales lady Claudia that I have been dealing with since the 5th is very pleasant and trying to have the finance department process the payment. It is 9 September 2024 today, yet I still need to wait since the admin team are not available. I cannot help but wonder whether they have cash flow problems and if they don't then they certainly do not have succession planning and business continuity plans in place when critical staff are off ill or on leave. I am not impressed and cannot see supporting this brand unless they shape up. Even approaching the dealer principal did not help.
0 replies
24 months ago
Claims process inefficient and a disaster!
I have posted a week ago about my bariatric surgery approved on 1 March and at the claim stage being rejected outright due to the claims department not incorporating in their process "exceptions" (which is really no longer exceptions if all conditions are met) that must go straight to another department for approval. Discovery has been in possession before but also collectively on 4 April 2024 of the three claims and proof of payments and Discovery BCN approval. With huge effort the one refund was processed on Friday 13 April, BUT the amount claimed reflecting much higher than the actual tax invoice on the Discovery system. Again with the surgeon's account a total mess where the incorrect amount is to be paid to the member and the total amount claimed again reflecting an incorrect amount on the Discovery system, it is much more than what the surgeon invoiced for. It is clear that Discovery's internal processes are inadequate as well as the actual processing and how claims are reflecting on the system. Even though the surgeon submitted their documents manually to avoid online submission drama, the process still failed. A super mess and nightmare, with a thousand reference numbers, instead if having one reference number for one event.
106 replies
25 months ago
Promise to pay for bariatric surgery and then reject your claims!!!
So I got approval for bariatric surgery to be paid for at 80%. Blessed and very happy, until we got to the point of submitting claims for the more than R100K I paid cash upfront to the various medical professionals. Despite the fact that I proved to Discovery that I made the payments and hold an authorisation for the surgery in March 2024, all claims are rejected outright without Discovery checking first whether it relates to bariatric surgery!!! So they delay the process as much as possible and have backlog on backlogs! This is clearly a process failure on Discovery's part, which has a knock on effect on my Self Payment GAP, which I have clearly already paid (the more than R100K). I heard via a medical professional (hearsay) that Discovery does not want to spend any money on this "small" glitch as they have millions of other things to manage. We this is extreme poor customer service! You should have your processes 100% working when you are in fact prepared to pay 80% of the surgery. The hospital was paid only 76.5% why not 80%? When will I be refunded?
159 replies
39 months ago
Excellent Service from Pet Heaven
I would like to complement Pet Heaven on their user friendly website, quality products and amazing delivery service. It has been a real pain for me to go and buy my monthly cat food, dog food and cat litter supplies in general because the bags are so heavy, Pet Heaven is the only pet retailer that made it quick and reliable to ensure that we do not run out. Thanks for super service! Can highly recommend your business. Keep up the great work!
0 replies
Review Distribution
5 Star
8 (40%)
4 Star
0 (0%)
3 Star
1 (5%)
2 Star
1 (5%)
1 Star
10 (50%)