MS
Mariska S
Active since May 2012
40
Reviews
0
Industries
Reviews
40 reviews1 month ago
Rotten Noodles
I am extremely disappointed with Kellogg’s noodles. When I opened the packet, the noodles were already rotten and moldy. This is completely unacceptable, especially considering that the expiry date on the package is clearly marked as 11/01/2027. I purchased these noodles at the end of February as part of my groceries for the month of March. My children eat it almost every day, and it is a staple in our household. Finding it spoiled straight out of the packet is both shocking and concerning. This raises serious questions about quality control and food safety. Products that are still well within their expiry date should never be in this condition. I am worried about the health risks this could have posed to my family. I expect better standards from a well-known brand. I would appreciate an explanation and immediate action to ensure this does not happen to other customers.
0 replies
2 months ago
Account shows credit – Medihulp owes me money, yet I’m treated as if I owe them
I am extremely frustrated with the handling of my account. According to the official subscription reconciliation dated 13 February 2026 (membership number 8051835), my account reflects a positive balance of R920.21. The statement itself clearly indicates that a positive cumulative total means the amount is due to the member. In addition, Medihulp confirmed receipt of the January contribution of R7 902.00. Therefore, I do not owe Medihulp any outstanding amount. However, my account was transferred for recovery, and communication from Medihulp has been unclear and contradictory. Based on their own reconciliation and written communication, it appears that Medihulp in fact owes me R920.21. I request urgent clarification and expect a representative to contact me as soon as possible to resolve this matter and confirm when the outstanding credit will be refunded. This situation has caused unnecessary stress and confusion, and I expect prompt and professional resolution.
56 replies
2 months ago
Unjustified handover to attorneys despite account being fully paid
I submitted my resignation through my broker, and my last day of cover was 31/01/2026. My premiums are paid in arrears. At the end of January, I paid my January premium at the new annual tariff rate, as applicable for the new year. An amount of R7,902.00 was paid. On 3 February, I received an SMS from a law firm stating that Medihelp had handed my account over for an alleged outstanding balance of R6,981.79. This is incorrect. My account with Medihelp is fully paid and up to date. The only claims submitted in 2026 were for my husband’s chronic medication, my own prescribed medication, and a doctor’s consultation for a repeat prescription. At no point did Medihelp make any attempt to contact me regarding an alleged outstanding amount. No statements, notifications, short-paid claim details, or any form of correspondence were sent to indicate that any balance was due. It is completely unacceptable to hand a member over to attorneys without prior communication or the opportunity to resolve the matter. This type of action can negatively impact a person’s reputation and financial standing. Almost a week later, the only feedback received was the following email: “Thank you for your email and for the payment received. Please note that Medihelp appointed MacRobert Attorneys as its collection partners to assist with the recovery of outstanding debts. As such, the member’s account was not handed over in a way that would incur additional legal costs or result in ITC reporting.” This response does not address the core issue. The concern remains: why was my account handed over in the first place for an amount that was not owed? If this is the standard of service provided when members resign, it raises serious concerns about Medihelp’s administrative processes and member care. This experience reflects extremely poor service and unnecessary reputational risk caused without justification.
280 replies
3 months ago
Account No: 62056796281
Good evening, I am extremely unhappy with the situation currently unfolding on my account. My account has been debited three times, totaling R600.24, as follows: 31 December 2025: R427.90 31 December 2025: R24.34 5 January 2026: R148.24 This is completely unacceptable. I was contacted three times today and informed that I was allegedly in arrears of R89.00. During those calls, I gave clear instruction for my account to be debited only for the agreed outstanding amount. At no point did I authorize a debit of R148.24, nor did I authorize multiple debits. Yes, I understand that my premium has increased. That does not justify debiting my account without proper authorization or clear communication. In addition, I need a clear explanation as to why I am expected to pay installation fees or product costs when I am already making a monthly contribution toward the product. If a product is sold as part of a monthly service, additional charges must be transparently explained upfront — which was not done. This matter needs to be urgently investigated and rectified. I expect: A full explanation for each debit Immediate correction of any incorrect charges Confirmation of the correct outstanding balance (if any) Written clarification of your installation and product billing policy Please treat this as a formal complaint. I expect feedback as a matter of urgency. Regards, Anton Strydom
56 replies
4 months ago
Debit Order
My debit order did not go off on the 1st as it should. I did not get a message from the bank saying it was unsucessfull or nothing. today i get a sms from outsurance saying the will try and debit again 17/12/2025 as my premium was returned by my bank, it doesnt make sence as i never received any notifications from the bank. i had to make a payment for my insruance via link now. i took screen shots of the payments and notifications from the 1st showing there is enough funds available for the debit to go through.
0 replies
7 months ago
Bad Service
My mom opened an account at pep online. we have been there 3 times and they always say she cannot get her card as the network is a problem. It is the pepstores in Amsterdam Mpumalanga, the staff there is also not very helpful and they never want to assist it always looks like it is a problem for them to assist with anything. how can we get the card without experiencing any further delays!
0 replies
7 months ago
Unhappy – No Customer Service at All ⭐ My boss recently bought a house, and I enquired about changing the ownership of the internet account to his name
Unhappy – No Customer Service at All ⭐ My boss recently bought a house, and I enquired about changing the ownership of the internet account to his name. Vox Telecom requested certain documents, which I submitted, but we received no response for weeks. Instead, they cancelled the previous contract (Account: 9672477) and transferred it to my boss’s name (Account: 10153022). I submitted cancellation requests for both accounts. A cancellation letter was received for Account 9672477 on 26/05/2025 and for Account 10153022 on 21/08/2025. However, I am still receiving bills for Account 10153022. How is this possible when there is no service being delivered or received? I will not pay this bill or account, as cancellation was requested and confirmed. Vox Telecom’s customer service is completely lacking, their communication is poor, and their handling of accounts is unacceptable. I would strongly advise others not to use Vox Telecom
0 replies
7 months ago
Great service always willing to assist
Great service always willing to assist. I phoned them a month in advance to advise them about change of address at tbe end of that month they changed it to that address at the end of the month without following up
53 replies
22 months ago
DEBIT ORDER DATE
My debit order date is ser for the last day of every month, my salary only gets transfers to my account then and clear on the 1st if I am lucky. Without any warning the debited my account the morning leaving me with absolutely no money to go through this weekend. I am really not very pleased about this, i need them to contact me so I can cancel my policy with them aswell.
53 replies
23 months ago
Refund, Bad Customer Service Experience
We went to furnmart piet retief in 5 May 2024. I did an application for credit and the branch manager said we have to pay 10% deposit i will get accepted. Monday the 6th i was informed that i got declined. And was told i can get my money back(refund) Ons monday 13 May i advised the sales lady thag assisted me on the 5th that we will be coming to the store on the 18th to collect the refund. The 18th my husban is at the store the branch manager Lucky said he doesnt have money (8am)which is understand able , later just after 1pm we went back as we finished sports day. Again i was told they have no money and the manage is absolutely very arrogant he has no people skills and no way to handle customers. He said he cant help me and i should come back on monday then they can help me and i said i cant cause we live 55km away. I need the money back so i can get my chronic medication. Whilst i was there fidality also came in for the cash up but the branch has no money to do my refund! I left the store in abo****e disgust and unsatisfied that i was not treated the way other customers are treated and the customer service from the manager is something i never want to experience again. I need my moneh back asap!
0 replies
Review Distribution
5 Star
2 (5%)
4 Star
1 (2.5%)
3 Star
1 (2.5%)
2 Star
16 (40%)
1 Star
20 (50%)