MS
Mariska S
Active since May 2012
40
Reviews
0
Industries
Reviews
40 reviews1 month ago
HAPPY CLIENTS
Goeie diens, goeie gehalte produk ek is baie baie beindruk sal verseker weer so julle ondersteun
1 reply
1 month ago
Thankfull
The first time we had a claim due to power surge as we still experience loadshedding etc where we stay. I submitted my claim on a Sunday, and the agent that assisted us was really great, communicated with us throughout the process and i appreciate that so much. the claim was completed by wednesday and payout received. Thank you for your assistance and guidance and help i would really recommend them to anyone.
1 reply
1 month ago
Excellent communication and service very helpfull and comes back to you in due time
Excellent communication and service very helpfull and comes back to you in due time. Thank you for your assistance.
1 reply
3 months ago
Rotten Noodles
I am extremely disappointed with Kellogg’s noodles. When I opened the packet, the noodles were already rotten and moldy. This is completely unacceptable, especially considering that the expiry date on the package is clearly marked as 11/01/2027. I purchased these noodles at the end of February as part of my groceries for the month of March. My children eat it almost every day, and it is a staple in our household. Finding it spoiled straight out of the packet is both shocking and concerning. This raises serious questions about quality control and food safety. Products that are still well within their expiry date should never be in this condition. I am worried about the health risks this could have posed to my family. I expect better standards from a well-known brand. I would appreciate an explanation and immediate action to ensure this does not happen to other customers.
0 replies
3 months ago
Account shows credit – Medihulp owes me money, yet I’m treated as if I owe them
I am extremely frustrated with the handling of my account. According to the official subscription reconciliation dated 13 February 2026 (membership number 8051835), my account reflects a positive balance of R920.21. The statement itself clearly indicates that a positive cumulative total means the amount is due to the member. In addition, Medihulp confirmed receipt of the January contribution of R7 902.00. Therefore, I do not owe Medihulp any outstanding amount. However, my account was transferred for recovery, and communication from Medihulp has been unclear and contradictory. Based on their own reconciliation and written communication, it appears that Medihulp in fact owes me R920.21. I request urgent clarification and expect a representative to contact me as soon as possible to resolve this matter and confirm when the outstanding credit will be refunded. This situation has caused unnecessary stress and confusion, and I expect prompt and professional resolution.
1 reply
4 months ago
Unjustified handover to attorneys despite account being fully paid
I submitted my resignation through my broker, and my last day of cover was 31/01/2026. My premiums are paid in arrears. At the end of January, I paid my January premium at the new annual tariff rate, as applicable for the new year. An amount of R7,902.00 was paid. On 3 February, I received an SMS from a law firm stating that Medihelp had handed my account over for an alleged outstanding balance of R6,981.79. This is incorrect. My account with Medihelp is fully paid and up to date. The only claims submitted in 2026 were for my husband’s chronic medication, my own prescribed medication, and a doctor’s consultation for a repeat prescription. At no point did Medihelp make any attempt to contact me regarding an alleged outstanding amount. No statements, notifications, short-paid claim details, or any form of correspondence were sent to indicate that any balance was due. It is completely unacceptable to hand a member over to attorneys without prior communication or the opportunity to resolve the matter. This type of action can negatively impact a person’s reputation and financial standing. Almost a week later, the only feedback received was the following email: “Thank you for your email and for the payment received. Please note that Medihelp appointed MacRobert Attorneys as its collection partners to assist with the recovery of outstanding debts. As such, the member’s account was not handed over in a way that would incur additional legal costs or result in ITC reporting.” This response does not address the core issue. The concern remains: why was my account handed over in the first place for an amount that was not owed? If this is the standard of service provided when members resign, it raises serious concerns about Medihelp’s administrative processes and member care. This experience reflects extremely poor service and unnecessary reputational risk caused without justification.
5 replies
5 months ago
Account No: 62056796281
Good evening, I am extremely unhappy with the situation currently unfolding on my account. My account has been debited three times, totaling R600.24, as follows: 31 December 2025: R427.90 31 December 2025: R24.34 5 January 2026: R148.24 This is completely unacceptable. I was contacted three times today and informed that I was allegedly in arrears of R89.00. During those calls, I gave clear instruction for my account to be debited only for the agreed outstanding amount. At no point did I authorize a debit of R148.24, nor did I authorize multiple debits. Yes, I understand that my premium has increased. That does not justify debiting my account without proper authorization or clear communication. In addition, I need a clear explanation as to why I am expected to pay installation fees or product costs when I am already making a monthly contribution toward the product. If a product is sold as part of a monthly service, additional charges must be transparently explained upfront — which was not done. This matter needs to be urgently investigated and rectified. I expect: A full explanation for each debit Immediate correction of any incorrect charges Confirmation of the correct outstanding balance (if any) Written clarification of your installation and product billing policy Please treat this as a formal complaint. I expect feedback as a matter of urgency. Regards, Anton Strydom
1 reply
8 months ago
Bad Service
My mom opened an account at pep online. we have been there 3 times and they always say she cannot get her card as the network is a problem. It is the pepstores in Amsterdam Mpumalanga, the staff there is also not very helpful and they never want to assist it always looks like it is a problem for them to assist with anything. how can we get the card without experiencing any further delays!
0 replies
9 months ago
Great service always willing to assist
Great service always willing to assist. I phoned them a month in advance to advise them about change of address at tbe end of that month they changed it to that address at the end of the month without following up
1 reply
23 months ago
DEBIT ORDER DATE
My debit order date is ser for the last day of every month, my salary only gets transfers to my account then and clear on the 1st if I am lucky. Without any warning the debited my account the morning leaving me with absolutely no money to go through this weekend. I am really not very pleased about this, i need them to contact me so I can cancel my policy with them aswell.
1 reply
Review Distribution
5 Star
5 (12.5%)
4 Star
1 (2.5%)
3 Star
1 (2.5%)
2 Star
15 (37.5%)
1 Star
18 (45%)