DK
Dewald K
Active since May 2012
14
Reviews
0
Industries
Reviews
14 reviews2 months ago
Title: Vodacom Fibre billing discrepancy – charged incorrect amount with no explanation Complaint:
Complaint: I ordered Vodacom Fibre online on 18 December for a package costing R699 per month. • Installation was completed on 18 January • The line was activated on 20 January • I was informed by Vodacom Customer Care that my first payment would only be due at the end of February (±R700) I have now discovered that my account suddenly reflects a charge of approximately R1600 per month, which is completely different from what was agreed upon and confirmed to me. I contacted the Fibre accounts department, but the consultant could not explain what was happening. I was asked to hold while she checked the account, and then received no response for about 5 minutes. This is highly unprofessional and extremely frustrating, especially when trying to resolve a billing issue. I therefore urgently request: A full breakdown of my account charges Confirmation of which package is currently active on my profile Correction of the amount if an incorrect package or tariff was app**** A clear explanation as to why I am not being billed according to the agreed R699 package I never agreed to a R1600 package and expect this matter to be investigated and resolved urgently. Vodacom’s prompt response and correction of this issue will be appreciated.
109 replies
3 months ago
Poor service from Vodacom fibre
Subject: FORMAL COMPLAINT & ESCALATION – Fibre Order 17 December – No Service After 29 Days Dear Vodacom Fibre Escalations, I am submitting this as a formal complaint regarding my fibre order placed on 17 December 2025. I have contacted your fibre call centre repeatedly and every time I am told: “Your ticket has been logged.” Yet, as of 15 January 2026, I still have no fibre service, no installation date and no communication whatsoever. This matter has now been outstanding for almost 30 days. Logging tickets without resolving the issue is not acceptable service. Order details: • Order date: 17 December 2025 • Account / Reference number: (SO2521218 - 601053) • Installation address: 20 Schubart Street,Creacky Pine Estate,Melody,Hartbee****rtdam I hereby request the following within 48 hours of receipt of this email: Written confirmation of the exact reason for the delay. A confirmed installation date and time. Direct contact from a supervisor or escalation agent. If this matter is not resolved immediately, I will proceed with: Lodging a complaint with ICASA. Cancelling the order with full refund of any fees paid. Taking the matter further through consumer protection channels I expect a response today. Regards, Dewald Kotze 0724891938
109 replies
3 months ago
Dstv are poor
Dstv are one useless service provider - subscription R1300 for nothing new on the channels - quick to end your subscription but you must pay to watch old movies and channels Dstv you are a disgrace
0 replies
3 months ago
Dstv is failling
DSTV is Failing Its Customers – Poor Value for Money DSTV is no longer delivering value for the high prices it charges. Every single month almost R1000 is deducted for a service that keeps getting worse. The so-called premium movie channels show the same movies over and over every day, with very little fresh content. On top of that, DSTV continues to remove channels, yet customers are still expected to pay the same subscription fee. The service becomes smaller, but the price never drops. How is this fair? If a customer dares to miss a payment, the service is immediately cut, yet DSTV feels no obligation to compensate customers when they cancel channels or reduce content. This one-sided system shows a complete lack of respect for loyal subscribers. DSTV is failing the very people who keep it in business.
0 replies
6 months ago
⭐☆☆☆☆ Vodacom Fibre – Utterly *********** and Unreliable Service
I am completely disgusted with the level of incompetence shown by Vodacom Fibre. My account was deleted without my permission after one of their own employees from the accounts department called me, asking to temporarily put my account on hold. Instead of pausing it as discussed, they went ahead and completely deleted my account from their system. When I went to my nearest Vodacom store to settle my outstanding balance — an amount of over R3000 — I was told that my entire account no longer exists. Instead of fixing their mistake, I was informed that they now have to open a brand-new account and log a request for a new fibre line, as if I am a new customer. It has now been more than three days and my Wi-Fi is still not active. No one from Vodacom has bothered to give me an update, follow up, or even take responsibility for the chaos their staff created. Every time I speak to someone, I get a different story, empty promises, and zero action. The level of disorganization, incompetence, and poor communication within Vodacom Fibre is unbelievable. Their departments clearly don’t talk to each other, and their support staff seem completely untrained or uninterested in actually helping customers. It is shocking that such a large company can treat paying customers with such disrespect and negligence. Vodacom Fibre has wasted my time, my money, and left me without service — all because of their own internal mistakes. Vodacom needs to take serious action to improve their customer service, staff training, and accountability, because right now, they are failing their customers in every possible way.
159 replies
28 months ago
Sick and helpless patient are being sent home
How pathetic are your medical services.My mom was a government employee that is retired..She is on the best plan that Gems provided for my mom and dad.. She suddenly had a stroke ( over a month ago ) and is still in hospital ( Step down facility ) How can you as medical institution decide my mom must go home and get better at home.. Do you care about your patients,no you don't because it is all about money - pathetic..If i was my mom i would have cancelled this medical aid..She is still very sick and her right side of her body is parralized,but you as Gems told the step down facillity she must go home on Monday . You are pathetic man,for you as a medical company - it is all about money and not about your patient.. SHOCKING SHOCKING
53 replies
40 months ago
Vodacom Insurance are pathetic
On the 2 of November i went to my nearest store ( Vodacom Village Mall ) to book in my phone ( Samsung S20+ ) for screen repairs..My phone was under insurance at that time.. My branch send my phone to be repaired..Few weeks later ( 3 weeks ) i went back to Vodacom to find out about my phone.. They phoned the insurance and repair department,according to them there was fault with my insurance.It is a new year and now ( today 6 January 2023 ) they phone and tell my mom that my phone was under insured and we must pay a outstanding amount of R6000.. Why now must we pay that amount of they deducted our insurance every month on my Samsung S20+.. Vodacom is ripping people off and when you must claim or need their help they are full of stories to assist you.. Vodacom is pathetic and useless - they are ripping people off and can't deliver a honest service to people or their customers.. Vodacom you are useless
264 replies
42 months ago
Bad Bad service
Vodacom is pathetic and useless..I have been a client of Vodacom over 22 years..I applied for a contract so many times and every time they keep on declining me..According to them my credit rating is to low..what a **** excuse just to assist a client.. If I go to MTN they give me a contract on the spot but this useless service provider Vodacom is full of excuses.. Please give another excuse for not helping me You are the worst service provider when it comes to contracts
133 replies
47 months ago
Customer care of Trans Union is pathetic and useless
I am struggling over a month now to get my credit report,i have submitted my forms through via e mail and through the link they have send through to me.. Everytime i phone there is some kind of issue,on my side everything is through and done correct but when i phone in to customer service they don't see my proof of adress or my id photo is blurry.. Trans Union your customer service is useless and pathethic. I want to speak to a supervisor or someone who can assist me because i need my credit report
134 replies
47 months ago
Ungappy about Vodacom'
Vodacom is the most useless and pathetic cellphone netwerk.. I have my current nr on Vodacom for how many years now..I wanna open my own contract using my current nr.. They just won't assist me,according to them my credit record is low so they can't assist me..How many account must i open to have a contract. According to Trans Union and credit score my rating is very good but still vodacom won't assist me.. You are a pathetic service !!!!!
268 replies
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