SM
Shedi M
Active since May 2012
31
Reviews
0
Industries
Reviews
31 reviews59 months ago
Vague Covid-19 Vaccination Information
Yesterday mom and dad received their Covid-19 vaccination dates for the same day. I can honestly describe the emotions I felt as shock, disturbed, anxious, panic even though I personally registered them for the vaccine. They are ready and I'm not, what if they are the unlucky ones who die from complications due to the vaccine and I'm left all alone in this world? Covid-19 has eroded the bravado and God like traits that are typical of medical doctors and scientists alike. It's a humbling experience they needed and still need to go through in order to appreciate that life does not revolve through science and them, they need to live in gratitude, be thankful for small and big mercies. Anyway I digress, I can confirm that government and medical aid schemes like discovery health who has taken the responsibility to have its members vaccinated at their preferred sites have failed dismally logistically. How do you have sites so far away from the areas where members Ives? Especially because we're talking about the elderly here. They already have autoimmune diseases and cannot be further exposed in transit with other people to get vaccinated. Sandton is huge, surely government and discovery could have set up sites according to wards the same way they do during voting period? It's insanity. My dad was allocated Tembisa, i don't know how that even makes sense. Mom allocated dischem med express but no additional information about what it is. Insanity again! So I had to call the coronavirus hotline to get details of the venues where my parents are supposed to go. I discovered that mom has to go to Midrand Dischem Head Office!?? My dad is going to be a walk-in at the nearest site because he was incorrectly placed. Alyisha/Alisha (auto correct on my phone changed her name) at Dischem Head Office Clinical Services was such an amazing gift to talk to. She is warm, patient, kind, understanding, knowledgeable, sweet, generous and professional; and I want to dedicate this to her. I wish everyone who deals with clients/customers/ members is like her. Her managers must give her a promotion with a big bonus and salary increase!
0 replies
60 months ago
Unacceptable and Poor Customer Services
The pharmacists at Dischem Woodmead have no bedside manners, customer service, interest in helping customers, drop telephone calls in your ear and don't return calls. I use this specific branch a lot and it's shocking to receive such appalling service including the pharmacy regional manager.
0 replies
61 months ago
Disappearing Activities, Failing Patients and Dismal Service Is An Understatement
Can I rate a company no star for total blackout? Because that's what DiscoveryHealth deserves. Today not only am I stressed put but beyond disappointed with your Client Service, Billing and Clinical Departments. I have yet to get feedback from Discovery Health Client Services on my urgent query that has taken them a month without resolution. 1: I call daily with regards to a compound antibiotic that was prescribed by my treating physician and to date the only people who have responded in writing and via telephone is the Case Mager to advice why the treatment must be paid from MSA not the other pool 2: The case manager also informed me that the treatment is on the Discovery Formulary Medicine List, Client Service is responsible for that and even provided the Nappi Code in the letter 3: Client Service cannot pick the Nappi code even though the entire Discovery Health organization uses the same system for medications, codes, etc. and don't know where and how the other is able to pick up the Nappi code and they can't? Wow!! 4: I have been going back and forth with Discovery Health Client Service since March regarding this made to oder antibiotic compound that has been ordered, manufactured and ready to deliver as per my treating physician instructions but cannot proceed because Discovery instructed me to delay making payment to ***ron Pharmacy Johannesburg and to take delivery of the medication until you have loaded the medication on your system and profile so that the costing is in line with your formulary pricing 5: I call at least 3 times a day and each time I call the consultant has no idea what I'm talking about and I have to start from the beginning explaining what, where, how in repeat, not withstanding the number of times i have to verify myself which is 6 times a day without help and guidance. 6: My calls still get dropped or go unanswered. On the 8th of April I made 3 calls and on my third call alone I waited 14 minutes and gave up when my call went unanswered whilst waiting to be connected to the manager because I'm exhausted frombhaving to verify myself, explain the problem with every call and still end the conversation without receiving any assistance. 7: I also picked the fact that none of the Client Service agents make notes while talking to me but lie to me saying they are making notes.NOBODY MAKES NOTES ON A MEMBER PROFILE⁉️⁉️‼️ reality is stranger than fiction‼️ 8: The antibiotic is a compound: ●is made with for me only as per medical diagnosis, required intervention and treatment protocol ●has a shelf life ●has to be destroyed it if I don't collect ● costs R1200 ×5/6 ● medical condition worsens and has significant bearing on scheduled intervention and treatment as well as worsening the existing underlying issue I'm still waiting. I'm waiting for someone to call me because of all of the calls that went unanswered, cut off, disconnected, zero interest in courtesy and NO FEEDBACK A MONTH LATER!!
106 replies
61 months ago
All rounder Royal Treatment and Premier Service in Soutg Africa
***ron Pharmacy Johannesburg is hands down the best pharmaceutical company in the South Africa and I say that shouting from the highest peak in the world metaphorically. Michal and the management have been amazing, kind, patient, generous with their time and resources answering all my never ending questions and understanding my specific concerns. Their turnaround time is beyond snappy especially considering the fact that they make sophisticated and specific compound medications per individual patient. I experienced a little hitch when I first contacted ***ron Pharmacy Johannesburg but that got resolved promptly. It took me a while to make them aware of the issue because I'm not quick to make a judgment until I've broken it apart to granular level, done multiple iterations before rebuilding the scenario. To date nobody comes close to what these scientists do, even SAB with their 365 production process lags behind. I was so absorbed and lazer focused on my specific compound the entire time that I did not take the time to explore their services until I was writing this review and I can confirm that they've gained a loyal customer. Also because I trust my treating physician, there's never an ounce of doubt on his judgement where I'm concerned, which is a rare find in the medical world.***ron Pharmacy was the ultimate dream collaborative approach, team and experience around; and probably the best in the world!!
0 replies
61 months ago
Poor security measures puts customers lives in danger
I have been with Matrix Telematics since 2007, always the premier package and to say I'm disappointed with their tracking and alerts is a huge understatement. 1:There's a long delay between the geoloc deactivation and their system pick up. This means you get a call 20 minutes later that they've received a geoloc alert and it's always a false alarm. 2: It's no longer real time monitoring. 3: You only receive sms notifications when you are in a high risk area. Prior to the new system that they use if I was almost entering a high risk area I would receive a call but not anymore. 4: If I break harshly because I don't know the area and there's a pothole or humps I get a call 20 minutes later. 5: the system is failing customers especially vulnerable ones like women, youngsters, disabled or those ill because if I have to log in every single time I have to deactivate the geoloc alarm It's a serious security concern. It's the difference between ****, robbery and high jacking. Therefore I don't feel safe and confident that in the event of something happening to me they will respond on time and appropriately. I have complained at every single call for the past 2 and half years but nothing is being done and I'm always told that they are logging a call and someone will call me. That never happens. Yesterday i received another call and the lady who called asked me what was it she could do for me and I replied that to tell their CEO to call me. It's beyond concerning and unacceptable
106 replies
61 months ago
Call center mishaps
I'm conflicted at having to even lodge this complaint against Discovery Health because they've been there for me, great, helpful and supportive but just in these past 2 weeks alone I had to call in 6 times per day before my call gets answered. After following voice prompts the automated voice call message keep talking until it stops and that's 8 to 10 minutes per call. As much as I appreciate their support I also want to alert them to weakness in their systems. This can't go on forever. I don't even know how to rate this service but I'm giving them a 2
159 replies
62 months ago
Thank you for giving consumers a voice and a safe place
Thank you for the great platform. It has allowed, enabled and given consumers a voice to force companies to stop illegal businesses activities, steal monies from them, hold them accountable and responsible for unlawful consumer practices. Personally it allowed me space to enforce medical aid, banks, insurances, mobile operators and other business to do their job in a correct, efficient, fast, reliable manner. It has created a significant impact by forcing companies to take responsibility and accountability for reneging on contractual obligations, as well as conducting unlawful, unfair, and illegal business practices. It also helped me alert the authorities and responsible Ombudsman to deal with those companies conducting illegal business practices.
159 replies
62 months ago
FNB in breach of contract
On 10 March 2021 was surprised to receive a notification from FNB that African Bank debited my FNB account to the amount of R439 on 10 March 2021. This FNB account is frozen and not able to transaction. Herewith is the sms received from FNB: " FNB :-) Paid from a/c..977150, 10 Mar: R439 Ref.Afbnk 7500343887" Furthermore I received a follow up sms on 11 March 2021 from FNB that "FNB :-) New debit order(s) on account ending...7150 on 09/03/2021: From Afbnk; If you don't know this debit order(s), log on to the App; select Accounts; My Debit Orders. Ts&Cs apply. FNB a div of FRB Ltd FSP 3071" I don't have any of my FNB banks cards or the banking app to reverse and dispute these transactions as well as cancel the new debit order loaded because this bank account is inactive. I received a call from an African Bank consultant, their sms confirmation system isn't working because she tried twice and I didn't receive it. She furthermore tried the traditional verification process and said i failed them so I should wait 48 more hours before attempting to get to the bottom of this issue. As a consequence i called African Bank again and all their consultants were busy according to the voice prompt and was asked to leave a message and number to get a call back. A lady called me and I explained what had happened on the 10th March 2021, who I spoke to (Maneo) and what transpired when o called African Bank this morning. I did the verification and was successful. She picked up the illegal debit order collection from an idle and inactive account i had with FNB that cannot be debited and the instruction to further debit FNB account on a monthly basis. I don't know how African Bank bypassed this system and managed to collect money and load additional debit orders going forward from a frozen account. African Bank paid itself an additional monthly repaymen in addition to the monthly payments it receives and plans to double paid itself illegally and unlawfully which nullifies the repayment agreement and court instructions. The lady Maneo promised me in a recorded telephone conversation on 20 March 2021 that she has reversed the funds back into FNB account and overridden the system manually to block further collect funds from a frozen FNB account that the funds were to be returned into FNB account by 12 noon on 10 March 2021. To date nothing has been done. FNB allowed a payment to go off a frozen account and also accepted loading of a debit order instruction from African on a monthly basis and I want this matter resolved now. I can't access the fnb account because I don't have anything anymore with FNB. I want answers and the problem fixed a.s.a.p!
106 replies
62 months ago
Breach of contract and failure to serve its mandate
On 10 March Debt Rescue was informed that African Bank had unlawfully debited FNB account with an amount of R439 on 10 March 2020. Herewith is the sms received from FNB: " FNB :-) Paid from a/c..977150, 10 Mar: R439 Ref.Afbnk 7500343887" I contacted African Bank to investigate why that occurred as it is breach of contract. I spoke to a lady named Maneo at African Bank who informed me that she was also surprised and did a manual override and submitted a notice to their accounts department to reverse that amount back into that FNB account while I was on the phone with her. I have not receivedany feedback to-date. Further more I received another sms notification from FNB as follows" FNB :-) New debit order(s) on account ending...7150 on 09/03/2021: From Afbnk; If you don't know this debit order(s), log on to the App; select Accounts; My Debit Orders. Ts&Cs apply. FNB a div of FRB Ltd FSP 3071" Furthermore, I informed Debt Rescue thse same day and spoke to Chantelle Sampson who was lost about this matter, consequently 4 additional emails were sent to Debt Rescue reiterating this concern with the sms received from FNB as follows: " FNB :-) Paid from a/c..977150, 10 Mar: R439 Ref.Afbnk 7500343887" and FNB as follows" FNB :-) New debit order(s) on account ending...7150 on 09/03/2021: From Afbnk; If you don't know this debit order(s), log on to the App; select Accounts; My Debit Orders. Ts&Cs apply. FNB a div of FRB Ltd FSP 3071" both African Bank and Debt Rescue are in breach of contract and violating conditions of the contract. I received an email this morning from this Chantelle Sampson as follows: "Good day, Hope this mail finds you well. In reference with the below email received. Please provide our offices with a bank statement indicating that African bank debited your account in order to get African bank to advise on why did they debit your account and please provide the message that you received from FNB in order for FNB to advise. I responded as follows: No, I will not do anything of the sort. You are being paid to do that on my behalf, it's not free. Inform your CEO Neil Roets to contact me because I'm tired of Debt Rescue mishandling my debt reviews creditors issues and telling me to do his employees' jobs. 1) I have provided you with the message received from FNB twice already in writing and twice via telephone and on both counts you are the consultant who took my call. 2) I am not going to FNB to request a statement when the account in question forms part of my creditors list for debt review. That account is no longer a ntransactiinal account as far as I know. 3) Debt Rescue is responsible for managing these creditors on my behalf yet I have had to solve complex issues with creditors myself whilst I pay you a retainer and admin fees. I expect you everything resolved by mid-day today and proof in writing including proof of your interactions with FNB and African Bank.
53 replies
62 months ago
Breach of contract and unlawful transactions
African Bank debited my FNB account unlawfully to the amount of R439 on 10 March 2020. Herewith is the sms received from FNB: " FNB :-) Paid from a/c..977150, 10 Mar: R439 Ref.Afbnk 7500343887 I contacted African Bank to investigate why that occurred as it is breach of contract. I spoke to a lady named Maneo at African Bank who informed me that she was also surprised and did a manual override and submitted a notice to their accounts department to reverse that amount back into my account while I was on the phone with her. I have not receivedany feedback to-date. Further more I received another sms notification from FNB as follows" FNB :-) New debit order(s) on account ending...7150 on 09/03/2021: From Afbnk; If you don't know this debit order(s), log on to the App; select Accounts; My Debit Orders. Ts&Cs apply. FNB a div of FRB Ltd FSP 3071" please fix this before 12 noon today and remove all debut orders instructed to collect from this FNB account.
212 replies
Review Distribution
5 Star
7 (22.580645161290324%)
4 Star
1 (3.225806451612903%)
3 Star
0 (0%)
2 Star
2 (6.451612903225806%)
1 Star
21 (67.74193548387096%)