RV
Rene W
Active since Jun 2012
6
Reviews
0
Industries
Reviews
6 reviews123 months ago
Lack of response
On 9 January 2016 my flight from Port Elizabeth to Johannesburg was delayed by around 3 hours. The following day I received an sms from Mango advising that they would issue me with a voucher; the sms contained a telephone number that I had to call. I duly called during that week and was told that a voucher to the value of R250 would be sent to me via email. About a week and a half later I had still not received the voucher, so I called again. This time I was told that there was a backlog and that the voucher would be sent in about 2 days. I have STILL not received said voucher. I have posted on the Mango Facebook page and received a response that it would be taken up with customer services. A few days later I received an email from Mango, the subject line of which said \voucher\". However, the email contained no contents and no attachment - basically, a blank email. My subsequent postings on the Mango Facebook page have gone unheeded. And to date I STILL do not have the voucher. I believe that they hope customers will eventually just give up. They hope that customers will be placated by the promise of a voucher but they have no intention of actually giving out any vouchers."
0 replies
131 months ago
Poor service and bad attitude by manager
1 July 2015 arrive at Sandton Checkers Hyper money market counter just after 9am
0 replies
136 months ago
Newspapers continually not being delivered
Our company, Allcare, took out an annual subscription to Mail & Guardian late last year. We have regretted this ever since. The delivery of newspapers has been most erratic and inconsistent. It is a miracle if we actually get a delivery two weeks in a row. We'd get the paper one week, and then nothing for the next 2 or 3 weeks. And when we call the call centre, the standard response usually is that they will \look into it". However"
77 replies
136 months ago
Groupon: Response
I complained about the hygiene conditions at Spa Afrique, the voucher of which had been bought via Groupon. I complained both on the Groupon Facebook page (where I submitted photos that I had taken on the day) as well as on this website. In both cases Groupon \responded". Their response in both cases was the stock standard response along the lines of ...\""we apologise for the bad experience...etc. But they have completely missed the point - my issue was around how they vet and check suppliers to ensure that it is of an acceptable standard. Then to add insult to injury"
77 replies
136 months ago
Spa Afrique
I bought a voucher for Spa Afrique from Groupon, and went there on Tuesday 10 February. The conditions at the spa were absolutely filthy. (I also posted the complaint on Hellopeter.com regarding Spa Afrique itself). I took photos and sent them to Groupon via their Facebook page. My concern was that they do not vet or check their suppliers and sell such sub-standard products / services to unsuspecting customers. Groupon responded swiftly to the complaint, and offered me a R50 voucher. That is not the issue though. My issue is this: how can I trust anything now that I buy from Groupon, if this is the standard of their offering? Despite my enquiry, they have not responded on how they check their suppliers, to prevent such situations from occurring. It is clear to me that they do not check. I will never buy from Groupon again
77 replies
136 months ago
Dirty conditions at the spa
I bought a voucher from Groupon, for treatments at Spa Afrique for a colleague and I. I will not even address the lack of service in this complaint, but only concentrate on the main issue of my complaint - that of the filthy conditions at the spa. I have taken photos to substantiate my concern. The walls of the place were absolutely filthy - the walls in both the reception area as well as the treatment room. This is meant to be a spa, where one expects impeccable cleanliness. I certainly will never ever go back to Spa Afrique again. As mentioned, I have photos to back this up
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
6 (100%)
1 Star
0 (0%)