SA
Spa Afrique
Unclaimed Business
SA
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Marcus B
1 reviews | Active since Jan 2020
19 Mar 2018, 08:29
Reverse spa treatment. Leave feeling refreshed with frustration!!!
My fiance' and I have booked ourselves a treatment, we firstly got to the wrong place as they have moved premises. Never the less we have arrived well before the time we were booked for, upon arrival, a lady assisted us told us that treatments were being finished off and will be with us soon, 20min later another lady came to tell us that they should be done in 10min.............. all together we have been sitting in the waiting area for 30min!!!! And after 30min another two ladies show up and ask if we could wait a further 30min!!!! We have planned our day around the spa treatment and have booked in advance, paid for and did everything we needed to and then we end up leaving and day gone to waist!!! As far as the venue goes, nothing tranquil, relaxing or calm about the place, they had a +- 9year old cutting the grass with a **** eater wearing shorts and crocs, not only was this making a noise but so unsafe for a minor to be using a power tool with no protection or supervision! Advise to all considering this place... take your money elsewhere, no spa could be worse managed with the horrible service to go with it.
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Marcus B
1 reviews | Active since Jan 2020
19 Mar 2018, 08:29
Reverse spa treatment. Leave feeling refreshed with frustration!!!
My fiance' and I have booked ourselves a treatment, we firstly got to the wrong place as they have moved premises. Never the less we have arrived well before the time we were booked for, upon arrival, a lady assisted us told us that treatments were being finished off and will be with us soon, 20min later another lady came to tell us that they should be done in 10min.............. all together we have been sitting in the waiting area for 30min!!!! And after 30min another two ladies show up and ask if we could wait a further 30min!!!! We have planned our day around the spa treatment and have booked in advance, paid for and did everything we needed to and then we end up leaving and day gone to waist!!! As far as the venue goes, nothing tranquil, relaxing or calm about the place, they had a +- 9year old cutting the grass with a **** eater wearing shorts and crocs, not only was this making a noise but so unsafe for a minor to be using a power tool with no protection or supervision! Advise to all considering this place... take your money elsewhere, no spa could be worse managed with the horrible service to go with it.
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Anonymous
1 reviews | Active since Jan 2020
15 Nov 2016, 11:11
Catastrophe not relaxing
<p>We went for a couples massage and what a nightmare. Firstly we arrived at 9.45 for our 10am massage. It was meant to be a one hour massage and then we had to leave by 11.30 . upon arrival we were told we get to have the special which is 20 minutes with coffee and 20 minutes in the steam room as well as a soak in the jacuzzi before our massage. Knowing we only had an hour we turned down the special and requested the massage. Only to find out there is no special they just cannot massage us as only one masseuse showed up for work. <br />So they were just trying to delay telling us they were unorganized. We asked why we were not called prior to our appointment and they said they did not realise the masseuse was not there. They requested we reschedule. Wanting to give them the benefit of the doubt we rescheduled for 2 weeks later and they upgraded us to a 90 minute massage in their special caves. Great .</p> <p>we show up 2 weeks later and arrive half an hour early to be safe. They seem surprised we there and automatically tell us the caves are too cold and we can't be in there. We ask if we can see how cold for ourselves and when we get there we realise they have used the caves as a storage room and that is why we cannot utilise the space. We finally get called through for our massage but there are no candles lit, no sounds or music playing and no gowns for our use. We climb on the bed and the only saving grace of the whole catastrophe was Patricia and crystal, the two masseuses, who tried their very best to relax and massage us. Unfortunately the rest of the staff kept opening the door and coming in and going out 10 times during the whole 90 minutes so the ladies struggled to keep composure. After an hour music suddenly started letting us know what we missed for the first hour. <br />Upon seeing the jacuzzi I am happy to have missed that chance as it was a very dirty bath. I am not impressed at all and will not be returning . I recommend you go somewhere else for your spa experience. <br />Not Patricia and crystals fault, they gave great massages and were very kind</p>
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Anonymous
1 reviews | Active since Jan 2020
15 Nov 2016, 11:11
Catastrophe not relaxing
<p>We went for a couples massage and what a nightmare. Firstly we arrived at 9.45 for our 10am massage. It was meant to be a one hour massage and then we had to leave by 11.30 . upon arrival we were told we get to have the special which is 20 minutes with coffee and 20 minutes in the steam room as well as a soak in the jacuzzi before our massage. Knowing we only had an hour we turned down the special and requested the massage. Only to find out there is no special they just cannot massage us as only one masseuse showed up for work. <br />So they were just trying to delay telling us they were unorganized. We asked why we were not called prior to our appointment and they said they did not realise the masseuse was not there. They requested we reschedule. Wanting to give them the benefit of the doubt we rescheduled for 2 weeks later and they upgraded us to a 90 minute massage in their special caves. Great .</p> <p>we show up 2 weeks later and arrive half an hour early to be safe. They seem surprised we there and automatically tell us the caves are too cold and we can't be in there. We ask if we can see how cold for ourselves and when we get there we realise they have used the caves as a storage room and that is why we cannot utilise the space. We finally get called through for our massage but there are no candles lit, no sounds or music playing and no gowns for our use. We climb on the bed and the only saving grace of the whole catastrophe was Patricia and crystal, the two masseuses, who tried their very best to relax and massage us. Unfortunately the rest of the staff kept opening the door and coming in and going out 10 times during the whole 90 minutes so the ladies struggled to keep composure. After an hour music suddenly started letting us know what we missed for the first hour. <br />Upon seeing the jacuzzi I am happy to have missed that chance as it was a very dirty bath. I am not impressed at all and will not be returning . I recommend you go somewhere else for your spa experience. <br />Not Patricia and crystals fault, they gave great massages and were very kind</p>
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Rene W
1 reviews | Active since Jan 2020
12 Feb 2015, 11:50
Dirty conditions at the spa
I bought a voucher from Groupon, for treatments at Spa Afrique for a colleague and I. I will not even address the lack of service in this complaint, but only concentrate on the main issue of my complaint - that of the filthy conditions at the spa. I have taken photos to substantiate my concern. The walls of the place were absolutely filthy - the walls in both the reception area as well as the treatment room. This is meant to be a spa, where one expects impeccable cleanliness. I certainly will never ever go back to Spa Afrique again. As mentioned, I have photos to back this up
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Rene W
1 reviews | Active since Jan 2020
12 Feb 2015, 11:50
Dirty conditions at the spa
I bought a voucher from Groupon, for treatments at Spa Afrique for a colleague and I. I will not even address the lack of service in this complaint, but only concentrate on the main issue of my complaint - that of the filthy conditions at the spa. I have taken photos to substantiate my concern. The walls of the place were absolutely filthy - the walls in both the reception area as well as the treatment room. This is meant to be a spa, where one expects impeccable cleanliness. I certainly will never ever go back to Spa Afrique again. As mentioned, I have photos to back this up
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