RP
Roshen P
Active since Jun 2012
5
Reviews
0
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Reviews
5 reviews41 months ago
Great service from Marinus
Great service received from Marinus. He is always willing to help. He takes the time to listen and finds a solution. He is a great asset to the company.
0 replies
102 months ago
Contract cancelled but Vodacom still billed me for 1 year and did not pay me back
I cancelled my Vodacom contract in June 2016 which was earlier than the 24 month period. I therefore paid the early termination fee. I requested that my number be moved onto prepaid so that I could port the number over to Cell C. I was told that all would be sorted. A few months down the line in September, I realized that my account as still being debited for the contract. I called the customer call center to find out why I was still being debited given that I cancelled and paid the early termination fee. I provided all the proofs and reference numbers and was told that they could not find the cancellation on the system. I then returned to the Vodacom customer center in Eastgate shopping Mall, where I had initially cancelled the contract and spoke the store manager. I explained the situation to him and he guaranteed me that he would sort it out and I would be refunded. December came and nothing changed as I was still being debited and I never heard from the manager. I went to the store but he was always unavailable. In 2017 I called the customer call center again to find out if anything on the account had changed and the news was that all was still the same. I decided to go to the Customer center at Vodacom World and explained the situation to the consultant. She confirmed that the cancellation was logged in 2016 June but was not sue why it was not cancelled and that they had my early termination payment on the system as well. She eventually cancelled the contract - finally! and was told that I will receive communication from Vodacom regarding the refund of the amounts that I was billed for about 12 months. It has been 3 and a half months since and I have not received any communication and / or an apology email for what they had done. The amount that Vodacom needs to refund me is approximately R 6 500. This is complete disregard for customers and is utter ignorance from Vodacom. Nobody could tell me why or explain why my contract was not cancelled either at the customer centers or the call centers, so I ask what is the point of these centers if they do not what is happening and cant help customers. Here again, honest paying customers are robbed without any communication and / or admittance of default on Vodacom's part. It is disgusting that this is how Vodacom manages their customers accounts. I do not recommend anybody enter into contracts with Vodacom as their service is pathetic and they have no clue what is happening. I have never been happier with my new service provider Cell C where I get what I pay for and am not charged for what I don't need. I am also on a contract with lots more perks at a cheaper price. Vodacom all I have to say is that I want my money. #Paybackmymoney
210 replies
102 months ago
Student loan repayment interest rate
I was granted a student loan about three years back for which I serviced the interest at an interest rate of 10% while studying. Now that I have graduated and want to start paying back the capital, FNB has increased my interest rate to 22% (a normal personal loan rate). I also have a student loan with ABSA which I am paying back and they have maintained the 10% interest rate. The irony is that I bank with FNB and give them my business yet when I asked why the interest rate was at a personal loan rate and not a student loan rate (as it was supposed to be) like that of ABSA, all I got was that the loans are different. No other explanation. I think this is utter disregard and lack of care for their clients. FNB was voted the best bank BUT I wonder for what as their service is despicable. A simple student loan repayment doesn't get the attention is deserves ad compared to another bank whose offering is much more competitive, their attitude is one of which they give a damn, they don't care. It is all about the interest they can drive up and earn in the long run without any care for their customers. FNB, I am utterly disappointed in your services to your customers. I would suggest anybody wanting a student loan to go ABSA or any other bank but FNB. You will get great service and save yourself a lot of hard earned money in the long run. #FNBstudentloaninterestratemustfall
105 replies
127 months ago
Explora sent without switch & being double billed
This is a continuation of my complaint from a month ago and nothing has been sorted out yet!!<br> It has been 2 weeks since an updated response from Multichoice and DPP has not contacted me as yet. I am still waiting a final response on the fault / incorrect dispatch. I have since called 4 times without success and am still waiting someone to call me to reverse the double debits as my explora is not even connected but I am being debited for it. This is pathetic that Multichoice DSTv sends me, a paying customer the wrong contents so I cant connect the explora BUT already debits me for something that I am not even using. Multichoice / DSTv you are just as useless as our government. <br> I am waiting a call! Call me and sort out your pathetic service ASAP!
75 replies
128 months ago
Dstv explora delivered without switch
Ordered my explora and opened the box to find that the switch was not included. Why is this the case? Call centre operators are completely useless (Thandeka) from the call centre does not listen to query and shuts me out of the call. Speak to another operator and they cannot tell me why the switch was not included, but that I need to purchase the smart LNB. I called the dstv installer who installed my previous hd pvr in May this year who sold me a quad LNB and he says that I must pay again for the smart LNB although he advised me that I would not need a smart LNB in May. I should be able to swap out my quad LNB that I purchased 3 months ago for the smart LNB and/or receive the explora switch ASAP. If this does not happen in the next day, I am taking further action.
75 replies
Review Distribution
5 Star
1 (20%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (40%)
1 Star
2 (40%)