TN
Thokozile N
Active since Jun 2012
23
Reviews
0
Industries
Reviews
23 reviews3 months ago
****MERS
I was contacted and persistently pursued by Marlein on 28 November 2025, during which I was informed that I qualified for a loan of R80,000, which was later changed to R60,000. The issue is not the persuasion itself, but the misrepresentation and deceit involved. I was led to believe that I qualified for a loan, only for this to change after engagement. Once a fee was paid, communication significantly declined. Calls stopped, and messages were either ignored or barely acknowledged. This conduct is unacceptable and appears deliberately misleading. People are persuaded to trust and pay under false pretenses, which causes real financial and emotional distress. I strongly caution others against using these services, as my experience reflects a lack of transparency, integrity, and accountability.
0 replies
5 months ago
The best service by Ntando at Discovery Health Customer service line
My name is Thokozile Ngubane, on the 28th November I had called the customer service line, and I was so gratefully assisted by Ntando, an amazing lady(the best service ever), my call was assistance on savings as I had exceed the funds, not only was Ntando helpful but we both laughed at my silly jokes.... That was the best feeling as a client to have someone who was not judgmental or even irritated at me, so I want to give her roses for an amazing service, well done Ntando.
53 replies
8 months ago
NO assistance frustrating service to conduct SIM SWAP
MTN is the only service provider that is not fair to their customers as it is such a discouraging process to conduct one simple thing such as a SIM SWAP, to think that I have been using this number for more than 30 years, which also reflects on your system but it is such a process to ensure that a customer can conduct this service successfully. I am really disappointed that MTN still utilize the questionnaire option to obtain a sim swap. I lost my phone and had gone to your Gandhi Store were the lady had tried to assist me, she still insisted I take the phone and conduct the process on my own, and when I do that it indicates that I have exceeded the maximum attempts to perform a sim swap, visit your nearest store, which is weird as I did not even proceed to the actual questionnaires. This is not fair.
53 replies
9 months ago
Poor service - Cancellation or NO UPGRADE of my contract
I have been a valuable customer with Cell C as I have 3 contracts since 2019 and I have been renewing the contracts numerous times, and today I am so upset that I have been taken from pillar to post regarding not being able to renew 2 of my contracts which consist of the SmartData. The first email I had sent as to pertaining my contract was sent in April where I was informed the contract only comes to an end in July, and send another communication on the 23rd June 2025 to communicate that i will not renew my contract. I did receive a call from a representative from Cell C that they will assist but there was no indication that they will bill me R630,00 instead of my R497 that I was charged monthly. This is very frustrating that when I call today (11 July) i am told that my contract came to an end 2nd July which was never communicated in the prior calls, only now I am told of the difference of device and Data contract. I am so disappointed at Cell C and this is so distasteful behavior from their side, as I never expected this from them. The back and forth of calls to their customer service line has been disproportionate. Instead of my contract ending in July now it is going to extended until August. This whole process was frustrating and I do not see myself utilizing their service ever again:(
56 replies
27 months ago
Unpleasant and unprofessional Customer Care Agents
Today 19th January 2024, I had called the customer service line(084135) to conduct sim swap as my sim stopped being active, and I was informed it is damaged. A long serving client of Cell C, I am so disappointed at the manner my calls where handled by Bathabile who was dearly rude on the phone clearly was not willing to assist. Mbali tried even though I got the feeling that she had converse with her ****orker regards my frustrations on the matter. How does one fail the authentic questionnaire without being provided adequate feedback which question is incorrect. This is the first time I receive such unpleasant and self-centered response from your customer care operators/agents. And I was informed to call back after 24hrs, this is just absurd service.
232 replies
27 months ago
Good service from Bongi Mhawu of Capitec Bank
I would like to compliment Bongi Mhawu the Complaints Management Officer who took her time by going out of her way to assist me by re-reimbur*****t of the funds de*****ed from my account in December. It was not in even about the manner but the manner how she rapidly resolved the matter. It is people like Bongi Mhawu who understand the meaning of effective customer service, and Capitec should dearly reward her for her outstanding service.
58 replies
40 months ago
Rude and obnoxious Pharmacist (Nolwazi) Clicks Pharmacy
On the 10th January, I had gone to purchase morning after pill at Clicks (Commissioner) and was assisted by the pharmacist on duty (Nolwazi) - she did not even have a name tag I assume that is her name as per item slip. She had provided me with the patient questionnaire, as she was not willing to assist with completing the document efficiently and promptly due to her distasteful response and behavior, I ended up completing the form incorrectly. Her response was repulsive as this was indication that their staff does not comply to their code of conduct, worse to the organisation's values - the sense entitlement and no respect for their customers. This strategy is underpinned by our employees and our Company values: We are truly passionate about our customers We believe in integrity, honesty and openness We cultivate understanding through respect and dialogue We are disciplined in our approach We deliver on our goals Very disappointing service
0 replies
53 months ago
VERY DISAPPOINTING service
Once again after I have complained on this platform I have not received any assistance as to regards my issue of paying for a contract that is not valid or of assistance to me. For 2 months now I have been paying a simcard (contract) that has been inactive due a technical issue by Cell C simcard, and what is worse, this is not the first time such has arise, and I feel that I am being taken for a fool by not resolving the issue. As I have previously indicated I will not be paying for a sim swap when this was never my accountability to begin with. Really disappointed at Cell C for their behaviour
53 replies
53 months ago
Disappointing service
I have 3 contracts with Cell C and once again I have to complain about the same thing over again. One of my contract sim card is not working and i am not finding any joy with Cell C regarding this matter as they keep making excuses regarding technical issues while I am paying my monthly fees/charges on a contract that has not been working for 2 months now. For me to do another sim swap on this particular contract and gets charged I feel it is not fair service, clearly Cell C is not willing to assist and I would opt to terminate the contract on this particular number(0644681987) because for 2 months now i have been paying for an account that is not active. Very disappointed once again at Cell C and their service, as we experienced same issue last year December.
106 replies
60 months ago
RUDE TELLERS
On the 24 May 2021 I went to buy zinger wings at KFC Twist Street. I was shocked to find that the 4 tellers talking amongst themselves, with NO care for the customers in line waiting to be assisted. I was assisted by Simangele, who did not even bother to greet me, while she was busy talking to her colleagues, she did not even bother to smile, after i had ordered she had the nerve to request the R2 donation, which i declined. KFC management really need to take its staff for customer service training so that they know what is a CUSTOMER. I am very disappointed at the behaviour of your staff, and this is not the first time getting such treatment.
0 replies
Review Distribution
5 Star
2 (8.695652173913043%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (4.3478260869565215%)
1 Star
20 (86.95652173913044%)