GC
Gert C
Active since Jun 2012
5
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0
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Reviews
5 reviews16 months ago
Avoid purchasing from Makro online = terrible experience.
Makro online purchase been in limbo for two months (place order 3 October 2024), and after almost two months still not receiving any updates I have been struggling to cancel this order via email (from 28th of November 2024), their chat service as well via telephone and get my refund. Currently on chat with them for (I think) the sixth time and the experience is terrible, with no reference to use so I can follow up so I start from scratch again.. very very frustrating. Ironically they completely ruined a friend of mine's 40th birthday as he bought the drinks through them and they messed up order AND delivered partially, not sure who is running their online side of the business but it needs help.. In short, avoid their online channel if at all possible, as the service is non-existent.
168 replies
39 months ago
Vodacom Kwika - avoid if at all possible and use different service provider!
Terrible service from Vodacom relating to their Kwika service & application. In short, applied for a Vodacom Kwika machine through their website, funds was deducted from my credit card (when the website clearly states that it will only be reserved), initially the application decline (no reason given). Eventually when I called the call centre/customer services, only then found out the bank confirmation was to old and I should resubmit, which I did immediately. Again no response from them received for another week, after which I called again and found out no merchant number allocated to me and also no Kwika machine received. Given the terrible communication from their side, we decided to cancel this as the service received was appalling and we haven't even received the machine yet.. so we went with Yoco = much better service and communication. I've submitted my cancellation request, with supporting documentation and every time a call center agent phones me they have no clue, even after given the relevant reference/case number. This has been going on from 18th of January 2023, today the 10th of February and again no update from them after I phoned yesterday again requesting my refund. So unfortunately I am forced to give them a poor review, in the hopes that someone wakes up and take control of their customer support as it is worse than calling the SARS contact center! So for those of you of thinking of getting a Kwika, just go the Yoco route (or any other service provider for that matter) as you'll just struggle unnecessarily and you'll receive much better service!
224 replies
46 months ago
Avoid Hyundai Stellenbosch
I've been servicing my car with Hyundai Stellenbosch since 2018/2019 - from the start I had an issue with my car's GPS (with video evidence of issue, so they know exactly what I am talking about) and have taken it back to them roughly 10 x times for the same issue. This past Tuesday I took it back again for the same issue, and two other issues and they literally did the same thing = resetting and/or updating it. The day after, same issue again and not satisfied. Been a patient customer, went to dealer principal and said I must pay for replacing a GPS card, not under motorplan and/or warranty for some reason. Given that the car had the issue from the start and thus faulty from the start, I disagreed and now they are just ignoring me. Been calling and going to their premises each day, leave message to please contact me with update on how this is going to be resolved and as of this morning the dealer principle has done none of it. Thus in short, I'd recommend anyone looking to buy from Hyundai Stellenbosch rather buy from another dealership where customer service will be valued, you'll just struggle with these guys after you purchased your vehicle - thus forcing a good client to no other option than leaving a complaint, which was last thing I wanted to do.
0 replies
91 months ago
Hertz customer service/response dismal
Rented a car through Hertz at Lanseria for two days on the 8th of October till 10th of October, returned car in same good order with full tank etc, blocked my whole credit card (which a was fine with for the duration of rental) - contact them on the 16th regarding the credit card amount release, received no response to date and card is still blocked..? I contact them through email and chat service, chat service said a representative will phone me but to date hasn't done so hence the complaint.
105 replies
102 months ago
Makro delivery to incorrect individual/business..?
Ordered from Makro online on 19 November 2017 - got notification only this morning that my order is out for shipping (a week later!), two hours later I get another sms stating that my order has been delivered and order has been completed, but I did not receive anything hence package obviously delivered to flip knows where! I immediately contacted the online call centre to notify them of this error, first the lady told me she would phone the courier and get back to me.. nothing as yet, so I followed up with an email and phoned again.. same response from another lady and still no response. So now how do I proceed as thus far I've been basically *****ed out of almost R5000 with no recourse and no response from Makro as to where my delivery is!!
105 replies
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1 Star
5 (100%)