MF
Michelle F
Active since Jun 2012
37
Reviews
0
Industries
Reviews
37 reviews6 months ago
The agent explained ...
The agent explained everything so well and was very helpful and patient.
53 replies
9 months ago
Horrid service by Centriq Insurance (Sanlam Gap Cover)
I submitted a claim for Sanlam Gap Cover for the short fall on the hospital payment (Penalty Co-Payment) for the emergency appendectomy, all within the timelines and using the correct form on 1 July 2025. Following that I had to call to update the details on the policy on 9 July 2025 as the dependent details were incorrectly captured. The consultant who assisted me indicated that they would escalate the claim as it was not yet processed, this after I had responded to a request for additional documentation on 2 July 2025. On 16 July 2025 I called to do a follow up on the claim and after waiting 30 minutes to speak to a consultant I was advised that the claim is marked as PMB and would be escalated yet again... It is now 17 days since my initial claim submission and I am still in the dark regarding the status of may claim despite the 10 working day turn around time indicated on the acknowledgement of receipt.
106 replies
16 months ago
Lihle's assistance w...
Lihle's assistance was top notch and she was so patient.
56 replies
19 months ago
Just like Delene H
I submitted a claim on 6 September 2024 and was advised that it would be completed by 1 October 2024. Today, 3 October 2024, I called and after holding on for 25+ minutes, the agent took 5 minutes to do the verification then transferred me to the relevant department where I held for another 7 minutes and am still none the wiser on when my claim will be finalised. Really Sanlam I as on the phone with you Life and Savings: Business Shared Services: Client Care Centre for 35 minutes and 15 seconds for nothing. That is beyond unacceptable.
159 replies
19 months ago
5 days and still waiting for delivery
Dischem Carlsworld is the ridiculous, place and on line order 11 August for Adult Diapers. It is now 15h31 on Monday 16 September 2024 and apart from acknowledgement that order was received I have not received any communication from them. I called to enquire the status on Friday 13 September and was advised that they did not have all ordered items and would deliver on Saturday; I then advised the lady that I had provided my work address and delivery would need to take place before 16h00 Monday to Friday. And that was that. I called again and the switch board took my number with no return call. I ordered essentials that I need for my mom, how is this acceptable when your delivery is promised in 3 days?
0 replies
30 months ago
Horrod service
Lodged a claim witn Discovery Insure in September 2023, since a someone came out to look at the damage and told me that the claim won't be approved as the proporty is old, I have had no formal feedback. I would also like to know why discovery accepted my policy of the age of the property will be used to invalidate claims. The person was also adamant that the property has not even maintained which i profusely disagree with as the very roof he spoke of as unmaintained was sealed and painted last December. The level of service received from Discovery leaves much to be desired, I had been with my previous insurer for more than 20 years and had never experienced any issues or such horrid service.
406 replies
33 months ago
Pensioner is paying levies of up to R3500 on chronic medication because your systems are working!!!
GEMS!!!!! I have submitted a chronic medication request 6 times, the first being on 6 July 2023, and the last on 31 July, when I was advised to send it again and mark it urgent. Here we are 7 days after sending the urgent request with no feedback... Only to call and hold for 12+ minutes to be told it is being sent for processing. Meanwhile a pensioner is paying levies of up to R3500 on chronic medication... Wonderful service GEMS.
180 replies
34 months ago
Gems leaving an elderly member to her own mercy
So my 72 year old mom who is suddenly unable to walk needs to get to a specific hospital as her neurologist needs to admit her, cannot me assisted by Gems ambulance service as its not transportation to the nearest hospital to her location, its a whopping 11km further, did I mention that she is 72 and cant walk? According to their call centre she needs to be transported to the nearest hospital and then transferred to where she needs to be... Did I mention that she is 72 and so weak that she is unable to walk? Thank you GEMS for the great (not) service and the logic of wanting to pay more to assist a sick elderly member.
53 replies
35 months ago
Horrific service from.Vumatel repeatedly.
After a shoddy installation of fibre at our residence the new installation inspector came out and agreed that the installation was. On entering my home on 2 May 2023 I noticed that the pipes were coming apart on various parts of the piping. So on 3 May 2023 I logged a call through my service provider Webadlfrica, ref #131533. After noone came out i did a follow up on.17 May 2023 and was advised that the fault has been closed since there was born problem. Noone was on-site. Ref #5105730. Come today, you guessed it the fibre is broken and I'm advised that I will need to pay for something that could have been attended had Vumatel come back to fix mess referee to as an installation or even actually come out the 2 times I logged the preventative calls. I once had to log a fault through Webafrica Ref#5154894... wow
106 replies
44 months ago
OUTSURANCE!!!!
My mom has been an Outsurance client for many years and though there is no complaint about their service, there service providers are a problem 90% of the time. So may mom's gate at her place started malfunctioning after the last bout of high frequency loadshedding. On 20 August we logged a claim and was advised that the claim was wrong and we should resubmit, Outsurance sent their service provider out who advised to replace the battery, which we did and paid for. The very next day the gate stopped working again. Back to Outsurance who advised that the we need to submit a claim again, same service provider came, worked on the gate and left without saying anything. Gate worse than before, not functioning at all. Needed to log a claim again, 4th time, on 7 September, and yes you guessed it. The gate is still not working and being on manual mode is causing damage to the paving as well.... So much for always getting something out, perhaps the something in this case frustration.
267 replies
Review Distribution
5 Star
4 (10.81081081081081%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (8.108108108108109%)
1 Star
30 (81.08108108108108%)