HB
Hein B
Active since Jul 2012
5
Reviews
0
Industries
Reviews
5 reviews122 months ago
Cannot use U-count rewards card at KFC
I have also twice (embarrassingly) experienced 'transaction declined' issues with my uCounts card at KFC Benoni, despite having sufficient points in my account, as well as having used the correct PIN. <br> <br> uCount customer care was also not very helpful in helping me resolve the issue. Customer care seemed more focused on reminding me that I will be penalised with points if I reset the pin more than three times, instead of actually assisting me with resolving the issue.<br> <br> I don't use my uCount card for anything else except the occasional KFC takeaway. I will be trying once more....but at this rate, I really don't see the point of having a uCount card if transactions are going to be declined by participating vendors.
75 replies
122 months ago
Good service
I phoned Viper Performance for a quote on a branch / freeflow system for my vehicle; a price was quoted (I only later discovered that this excluded VAT). I then proceeded with the installation on the Saturday. During the payment process, the amount quoted did not correspond to the amount which I had to pay, as VAT now needed to be included. The person I dealt with on the Saturday was not the same person I spoke to telephonically when obtaining the quote.<br> <br> I phoned the owner (Abel) on Monday; an agreement was reached and Abel reimbursed the difference owing (quoted price vs paid price). <br> <br> I would like to commend Abel for doing the honourable thing; it is not often that you meet upstanding people that keep to their word. So thank you very much, Abel!<br> <br> I would suggest to all prospective buyers to always obtain written quotes (not verbal) and always check that the quoted price includes VAT. <br> <br> Otherwise; great service received from Viper Performance - I am very happy with the product. Their service is professional and quick and accurate (I was told my car would be ready by 12h30, and it was - no issues).
0 replies
123 months ago
Great assistance from VW roadside assist
This report is to thank VW roadside assist for their assistance in December 2015. My wife and I traveled to Sodwana (KZN); on our way there, my vehicle started displaying a warning light, which later turned out to be a faulty turbo.<br> <br> VW Roadside Assist sent a tow truck out to collect the vehicle, towed it to the closest VW (Richards Bay) and provided us with a vehicle in order to get back to our residence in Gauteng. <br> <br> Our VW, which was still under factory warranty, was repaired and transported to our closest branch in Gauteng. The VW roadside assist agents did everything they could to make sure this was done to a high level of quality (albeit a couple of small hiccups here and there).<br> <br> The only small issue was that someone seems to have tampered with our vehicle toolkit, as the toolkit was strewn over the boot of the vehicle. Some small items also seemed to be missing. As it is not clear whether this was VW, or the towing company, no specific fault can be placed.<br> <br> But nonetheless; from my wife and I; thanks VW roadside assist for the great work! Thanks so much! We have our vehicle back and it is running fine!
0 replies
127 months ago
Divestyle Magazine subscription service issues
I subscribed to Divestyle magazine in June 2015 and made the subscription payment of R150 to initiate a subscription for 12 months in 2015.<br> <br> I have yet to receive a magazine by post. After numerous emails, the editor eventually uploaded an electronic version for me. But this is obviously not what I paid for.<br> <br> Realising that something was not right, I attempted contacting the magazine team numerous times via email in order to have either my magazine posted, or have my subscription cancelled and monies reimbursed. My requests have either been ignored, or not honoured.<br> <br> I requested a refund of the full amount (R150), minus the electronic version I have already received (in an attempt to be reasonable). The editor has ignored this request.<br> <br> Having read a similar complaint from May 2015, I decided against any further correspondence, as it was clear from that complaint that the editor is not someone who one can engage with. <br> <br> It is very sad that, as amazing as the magazine content is, the subscription service is flawed. Subsequently, I too have to advise you against subscribing to this magazine.
0 replies
131 months ago
Non-stop SPAM
Why am I getting all this nonsense spam from MTN? I seem to recall opting not to receive any marketing when I took out and renewed my contract (a decision which I am still punishing myself for).<br> <br> If you really want to get rid of me as a customer, please proceed. I will happily change service providers.
75 replies
Review Distribution
5 Star
2 (40%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (60%)
1 Star
0 (0%)