KN
Kudzai N
Active since Jul 2012
14
Reviews
0
Industries
Reviews
14 reviews5 months ago
Extremely Disappointed with FNB ***** Department – Ongoing *****ulent Transactions Not Resolved
I am writing this report to express my deep frustration, disappointment and mistrust in FNB as a bank, regarding repeated *****ulent transactions on my account — transactions made using a card that I do not even possess. On 21 November, I reported five (5) *****ulent transactions totaling R1,029, all done at toll gates. I immediately blocked my card on the App, and I was assured by FNB that the card being used was also blocked from their side. To my shock, the *****ulent activity continued: 25 November: Another transaction of R122 27 November: Six (6) more transactions totaling R1,792 1 December: Yet more transactions totaling R1,289 Each time these occurred, I contacted the FNB ***** Department, only to be told the same thing: “The matter has been escalated, turnaround time is 14–30 days, someone will contact you.” To date, I have never received a single call from the ***** Department. Due to the ongoing *****, I transferred all my money out of the account for safety. Some *****ulent transactions still went through even when the account had no funds, and yet FNB still charged me: -R930 Excess Fee -155 Unpaid Item Fee I reported these fees and was told they would be reversed—nothing has been reversed. On 30 November, I deposited funds into the account for my debit order, but the debit order failed because of the ongoing *****ulent toll gate transactions. What is even more frustrating is that other banks, like Nedbank, were able to stop similar *****ulent transactions for customers immediately. Why can’t FNB do the same? At this point, I am stuck. I cannot close the account because I still need to recover: R4,080 in *****ulent charges Plus the Excess and Unpaid Item fees* that were wrongly billed to me All this is for a card I do not hold, do not use, and which does NOT even appear on my FNB App. This situation is beyond my control, and the lack of support, urgency and communication from the FNB ***** Department is extremely disappointing. I urgently need assistance and resolution.
53 replies
13 months ago
Excellent Service
Excellent Service from Muofhe Morebantoa- Dischem Clearwater Mall I would like to take a moment to commend one of your cashiers, Muofhe Morebantoa, for the exceptional service she provided during my recent visit. While we were at the till, Moufhe, who was at the cashier station next to us, noticed that the item we were purchasing came with a promotional gift. She went out of her way, leaving her station to obtain the code required for us to receive the complimentary gift, valued at R199. Despite the gift being out of stock, she took our contact details to ensure we would be notified once new stock arrived. Her dedication, attention to detail, and willingness to go the extra mile made a lasting impression. Such commitment to customer satisfaction is truly commendable. Muofhe exemplifies excellent service, and I sincerely appreciate her efforts. Thank you for having such a dedicated employee on your team. Keep up the great work!
0 replies
15 months ago
Delayed Accident Claim Processing
I am very disappointed regarding the handling of my accident claim, which I submitted on December 30, 2024. The claim was submitted along with all necessary documentation, including the police case number. On January 6, 2025, I took my vehicle for assessment as instructed. On January 11, I received an email from Ruksaar Soobramoney requesting additional documents, including accident scene photos, a copy of the incident report, my driver’s license, ID copy, and a signed consent form from the incident driver. These documents were promptly sent on the same day. However, I did not receive any acknowledgment of receipt. I followed up with a call, but I was informed that Ruksaar was on another call and would get back to me—this did not happen. On January 16, after waiting a week without confirmation, I sent an email requesting acknowledgment of receipt. Only then did I receive a response confirming that the documents had been received. Despite my repeated follow-ups via phone calls, I was continuously told that the claim was being validated and that I would receive an update by the end of the day—yet no such update was ever provided. On January 28, after experiencing continued delays, I sent a formal complaint. That same day, Ruksaar requested the third party's contact details and the driver's permit—information that had already been provided when the claim was initially lodged. This raises serious concerns about the efficiency and thoroughness of the validation process. It appears as though the validation only truly began on the day I lodged my complaint. What exactly was being validated if you did not have the third party's details and had not requested the police report, despite being provided with both case numbers? I am extremely frustrated with the lack of communication, delayed responses, and poor handling of my claim. I expect urgent clarification on the status of my claim and a commitment to resolving this matter without further delays. It is unacceptable that, after 32 days, the claim is still under validation.
53 replies
25 months ago
Terrible service
I experienced terrible service from Buffalo logistics delivery. For the second time, they returned my parcel to the warehouse due to no answer on the phone. The phone barely rang for a second before it was dropped, leaving me unable to answer. Then, I received an SMS stating that delivery failed due to no response, which is absurd. I'm extremely disappointed that they didn't even notify me when the delivery was out. Ref:BUFZA6032333113YQ
0 replies
25 months ago
Problem satisfactorily resolved
After expressing my dissatisfaction with an incident that likely arose from miscommunication and misunderstanding at the reception, Dr. Tasmika handled the situation with professionalism. She took the initiative to send me a private email, apologizing for the misunderstanding, and promptly scheduled a follow-up appointment to address the roughness on my teeth that I had complained about. In general, I am pleased with the service provided by the Dental Ladies. Thanks to Gerda for following up.
0 replies
26 months ago
Exceptional Service from Car Track
I am writing to express my deepest gratitude and appreciation for the exceptional service I received from your team during today's incident involving the theft and recovery of my vehicle. The professionalism, efficiency, and dedication demonstrated by your staff have left a lasting mark on me, and I am compelled to share my experience. Today the 4th of March 2024, my vehicle was ****** under distressing circumstances. Amidst the panic and uncer*****y, I reached out to your company for assistance. From the moment I made contact, your team sprang into action with remarkable speed and precision. I was particularly impressed by the following aspects of your service: Rapid Response Time: Within moments of reporting the theft, your team initiated a swift and coordinated response. The speed at which your representatives mobilized resources and activated the tracking system was truly commendable. Efficient Tracking System: Your state-of-the-art tracking system proved to be instrumental in the timely recovery of my vehicle. In less than two hours, thanks to your advanced technology and proactive monitoring, my car was located and retrieved. Professionalism and Support; Throughout the ordeal, your staff exhibited unwavering professionalism and empathy. They provided regular updates, reassurance, and guidance, thereby alleviating much of the anxiety associated with such a distressing situation. Effective Communication: Your team maintained clear and open lines of communication at all times. They promptly addressed my concerns, answered my queries, and ensured that I remained informed and involved throughout the recovery process. In light of the exemplary service I received, I wholeheartedly endorse Car Track and would highly recommend your services to anyone in need of reliable vehicle tracking and recovery solutions. Your commitment to excellence sets a benchmark for the industry, and I am immensely grateful for the peace of mind you have afforded me. Please extend my heartfelt thanks to all the individuals involved in my case, particularly Lena Zwane. All their dedication and professionalism reflect the core values of your company and have undoubtedly earned my utmost respect and admiration. Once again, thank you for your outstanding service and unwavering support during a time of distress. I am truly grateful for everything you have done.
112 replies
26 months ago
Bad Service
I am deeply dissatisfied with the service provided by Dental Ladies. On February 2nd, I visited Dr. Tasmika for a cleaning, scaling, and polishing procedure, totaling R970.00 due to a Combo special they were offering. During that visit, I also requested fillings for some of my teeth, for which I was quoted R2429.00 and asked to return after 2 weeks. I returned on February 22nd for the filling procedure. Despite addressing a bump I felt under one of my teeth immediately after the procedure, the following day, February 23rd, I still experienced persistent rough sensations on my teeth, causing discomfort akin to the feeling of unclean teeth in the morning. Additionally, I still felt sensations from my cracked teeth, which were supposedly filled during the procedure. Upon my return, I was informed I needed to schedule another appointment and pay R670 for cleaning. The need for a second cleaning within a month, after the one on February 2nd, suggests the issues I'm facing stem from the filling procedure. Why should I pay for cleaning to rectify a problem caused by the procedure? It implies the procedure was flawed, and my attempts to contact the clinic via email have gone unanswered. This lack of response is profoundly disappointing.
0 replies
78 months ago
Sellina Tsholo ( FNB President Hyper, Krugersdorp) Excellent service
I would like to commend Sellina Tsholo for her exceptional service in trying to resolve my dispute. After going to the bank almost everyday following up on my case, Sellina took notice of my frequent visit then she approached me and assured me that she will assist me as soon as she was done with the client she was serving at that moment. Selina took it upon herself to go the extra mile to assist me when the relevant person at the ATM cash dispute was not doing enough to resovle my issue. She did follow ups via emails and phone calls and always called me to update me of the dispute. Excellent customer service from Sellina and hope you continue doing the great job!
105 replies
78 months ago
ATM DISPUTE
Good day, I made an ATM deposit of R6 800 on Friday 22 November in Krugersdorp into my Business Account - 62681749556. I called customer service and they send me a form to fill in of which i did and send it to the relevant email address. I then had to go the Branch the following day ,Saturday morning and again they made me fill in a form and I was told that the turn around time for my dispute to be resolved was 24-48 hours but till today 30 November... (8days) my dispute has not been solved. Slyvia from FNB President Hyper, Krugersdorp is even avoiding me every time I go to the branch. Very poor customer service from Slyvia. Apparently she claims that they do not have the contact details of the people from the ATM department ,they only communicate via email and she is still waiting for their response. She promises to call me of which she never called me to give me update on the dispute. I have to travel long distance to personally go to the branch everyday. She confirmed that there was indeed surplus on that specific ATM but everyday I am being told that they are investigating the dispute. Its been 8 days (192 hours) already and nothing is happening. When will my issue be resolved? This is an inconvenience to me. Its month end and I have debit orders going through my business account and there is not enough money in. I want this matter resolved ASAP Ref no2006490
105 replies
79 months ago
Poor Service: LACK OF PRODUCT KNOWLEDGE
Att: MANAGEMENT Very very Poor service by Nazeen. I first sent an email to request a quote for Folkstone doors (cream- the one on their display)and then personally went there and showed them the exact color i wanted (folkstone -cream) The guy even pulled out the board on display to his PC to make my quote. Only for you to cut a grey board, which is way off the theme in my kitchen. (I asked about the price difference of what i was quoted via email -R1850 and the one on display R1075. And he told that the sizes were different) I had already used that specific cream and brown in my kitchen, therefore I cannot opt for any other color besides the cream one which I personally showed you and requested for. If I was told that they did not have my color, I wouldn't have paid for it in the first place. When I requested for a refund so I can buy my color elsewhere, I was told that they do not do refunds so I had to choose another color since they dont have the color i wanted. But my question was ' Was i suppose to suddenly opt for a third color which does not match my kitchen?' After a few exchange of words and me telling them that I will take the legal action. they then told me that they are resolving the matter and looking for off cuts elsewhere to make my doors. which obviously i was please to hear. When he asked me about the edging of that particular board, I told him to use the exact same color of the board, only to realise that they have used a totally different color for edging which is way far off from the board color. PRODUCT KNOWLEDGE IS VERY IMPORTANT! Like do you not know your product? Like i do not have to tell you the name of the color because you work with your boards and you should know better which same color goes with which board. 1)The boards which I got are very dirty since they were off cuts from other orders 2) The edging is different in color 3) The pricing is wrong ( because i paid for PG Bison -R1850) and you ended up using your own board which costs-R1075 4) there was no off cuts. ( my first order which I paid R6000, the one they cut grey had half a board off -cut) 5) one of my glass cut out door not there( my guess is I will have to remind you each day about that door) I specifically asked for the same color edging as the board. Even if my previous invoice has Cuppacino on the edges does not not mean the colors are the same ( whats on the board is totally different). You as the people in store, can clearly SEE that the colors are not the same. Its just like me personalty telling you that I want a black board with same color edging, and you put green because that is whats on the previous invoice. Like really? NB: KNOW YOUR PRODUCT Clearly you can not rely on what is on the Invoice because that is where you guys are messing peoples orders. ( I requested Folkstone ( on your shelf) but you gave me Folkstone grey......(on the invoice) Same way the invoice can say Cappacino but that is not the same color that was used. I would like to believe that you have EYES and can see the difference in colors. My request was '''SAME COLOR AS THE BOARD''
0 replies
Review Distribution
5 Star
6 (42.857142857142854%)
4 Star
1 (7.142857142857143%)
3 Star
0 (0%)
2 Star
1 (7.142857142857143%)
1 Star
6 (42.857142857142854%)