Active since Jul 2012
I bought my son's Chromebook in January 2025 at Mall of Africa branch and the machine has had numerous problems with charging port. To date, I have booked it four times and the manager does not want to take responsibility regarding the warranty. It is evident that the machine has serious manufacturer faulty. The last time booked it for repairs, it took 4 - 5 weeks causing extensive inconvenience. I wont recommend anyone to buy any item from the shop
The staff of Renew-It do not have respect of customers items. They stole custom made Maybach Champaigne glasses and their management does not take responsibility. Cosani Caramella does not know how to take responsibility and ownership
They are the worst company when you want to cancel the contract. Their sales person and management do not take responsibility. They don't respond to emails. Very good at onboarding but shrewd and unreliable when you want to cancel contract notwithstanding the end of contract. Don't do business with them.
The company decided to block me without even contacting me that I owe them R10 000.00. The Branch manager in Sandton seems impatient and unable to assist. The company does not even have SOP before blocking am individual not withstanding that my bookings are done through the voucher
The claims administration is the worst in the insurance (Funeral Covers) industry. I submitted a claim on Friday @02/07/2021 @11:18. On Tuesday 06/07/2021, the claim is still being processed. When speaking to their consultant she couldn't interpret the 48hours SLA. Bad service at its best
As a broker, I always work in the best interest of client with Treating Customers Fairly a primary objective. Today I was however subjected to poor service by the Dealership probably because of greed where dealers or sales people frustrate other FSP in serving and providing their client with world class service. I had a client who was travelling from Giyani by bus to take delivery of his vehicle. I was made to wait for 4 hours for an invoice in order to confirm insurance cover by the Sales Person called Beauty Ramokhoase. The reason been given is that the invoicing clerk was not available. How is it possible that the client will come and take delivery of vehicle if no invoice was raised? This is a strategy for feeding their own preferred Brokers thus eliminating other FSPs. My client was made to wait whilst we try and secure cover with his insurance. A simple process of adding a vehicle on a policy was made a nightmare. If it was not because of perseverance, we could have lost a client.
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