YM
Yishai M
Active since Jul 2012
4
Reviews
0
Industries
Reviews
4 reviews80 months ago
Most terrible customer service - no response
I logged a support query with Kaching as I was double billed. (on the 25th of August). I received an automated response confirming that a ticket has been logged with them. To date, after countless follow up's I have yet to receive a response. There is no other way to contact them other than via the support email addresss
0 replies
96 months ago
Subscribed and billed for service I never consented to. Terrible customer service ontop of that
I was subscribed to MTN Gamer+ without my permission. I was then billed for two days consecutively. When I contacted MTN, the subscription was cancelled, but I want a refund for the monies taken. I have been passed on from one call centre to another. This is unacceptable and disgusting service from MTN.
106 replies
132 months ago
Absolutely shocking customer service!
I opened an account with FNB over the phone roughly 2 months ago. On receipt of my gold card via a courier I provided t he courier with my FICA documents as instructed. Subsequent to that, I received an sms stating that my FICA documents were outstanding. When calling the call centre, I confirmed that my account has been registered with FICA. A week later, I received an SMS stating that my documents are outstanding again. This time I was told by the consultant that my documents were outstanding. I requested for follow up with the courier, which to date I have still not received. My account has now been frozen due to FNB's fault. My personal documents given to the courier are now missing, while I have received no follow up. I have emailed new FICA documents two days ago, and after calling 3 times still no follow up. My salary will be paid into what is now a frozen account due to the absolutely terrible service and follow up by numerous FNB employees. <br> I have been told numerous times that I will receive follow up calls which were not done. After following up twice in one day, the call centre number is now engaged.
76 replies
136 months ago
Efficient and professional asistance
I had an issue regarding a payment made on my account which should have bounced as it was made to an account which closed. <br> I called the call centre and was greeted by Paballo who ensured that the transaction did not go through and sent through a statement as proof. <br> I was pleasantly surprised by the amazing service received!<br>
77 replies
Review Distribution
5 Star
1 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (25%)
1 Star
2 (50%)