RS
Riona S
Active since Aug 2012
41
Reviews
0
Industries
Reviews
41 reviews10 months ago
Extremely slow processing times!
Being new to Dischem Gap cover, I submitted the doctors statement to Dischem gap cover on the 12th of May. I received no response. I followed up and then received a response towards beginning of June to submit the claim online. I submitted it online on the 09th of June and then received a response that the claim has been received. Then on 11th of June they forwarded the claim to Med Claim Assist. Its been one month and the process is so slow and I have not as yet heard anything on the claim. Best to move the gap cover to another company. My mum's gap cover with another company responded so quickly as compared to Dischem.
53 replies
12 months ago
Vodacom allowing subscriptions to take consumer's airtime without the consumer's consent
My mum's airtime was being eaten up every day and it was unknown as to what is the cause as she did not subscribe for any subscriptions. When we dialed *135*997#, we realised she was subscribed to about 3 things that were foreign (RTST, Baseplay Max and Exploreapp). We digged deeper into the messages and saw that sms's were sent where its free for 1 day and thereafter you pay a (~R15 or more etc) PER DAY. To unsubscribe, you have to click on a link. Sometimes you dont look at your messages as you are busy and look at it the next day or two. I am surprised that Vodacom is allowing such sms's/subscriptions to have access to their customer's airtime/money where its is taken without the consumer's consent. A consumer has the right to choose their subscriptions and not receive a sms and have a timeline to unsubscribe for something that the consumer did not even subscribe for in the first place. This makes one wonder, how safe your airtime is with Vodacom as it can get depleted by Vodacom allowing sms's subscriptions to have access to your airtime without your consent. We will now be moving away from Vodacom.
174 replies
14 months ago
Avis charged multiple international payment fees even though you used your local bank card
I rented quite a few cars in December 2024 and January 2025 from Avis. I booked the cars on the South African website and paid for it using my South African bank card. Now when I am reviewing my bank statement, I see so many international payment fees from Avis. This is ridiculous and wrong. In addition, I queried an invoice they sent me for the first car and never received feedback on the additional fees charged to me on that invoice.
178 replies
15 months ago
Errors in the photobook I ordered from Netflorist
I ordered a photobook from Netflorist. 4 pictures got cut at the wrong place by Netflorist. In those 4 pictures, people's head and hair got cut off, feet got cut off and some pictures, the people in the photo were too close to the edge of the page. I took a video of the final product I made on the Netflorist website and you can easily see that Netflorist did not frame those 4 pictures like how I framed it on the Netflorist website. I contacted Netflorist about this and was promised a call back the next day which I did not get. They told me on whatsapp that its still with the agent! This was very disappointing as this was supposed to be a gift. I won't be ordering from Netflorist again.
0 replies
23 months ago
Disappointing
I requested to transfer my policy with Sanlam and the forms were submitted early April. I assumed that once Sanlam sees the transfer documents, they will stop the debit orders. But they did not. The debit orders are still active and I was informed today after querying this that I need to send an email to Sanlam requesting to stop the debit order and request for a refund. I am surprised that I needed to do this as transfer documents are self explanatory meaning I want to STOP the investment with Sanlam hence no more debit orders. You think that a company like this will stop your debit orders, but no they did not. They just continue to debit your account. Very disappointing.
106 replies
26 months ago
Kyle Pienaar was efficient and cancelled my policy with immediate effect
Kyle Pienaar was efficient and cancelled my policy with immediate effect. He was clear on whats going to happen and what refund I will be receiving. Friendly service as well. Thank you Kyle.
58 replies
27 months ago
Vodacom is still billing you after you pay a premature cancellation fee for your contract.
I had a data contract with Vodacom. Called them on 08 of Jan 2024 to cancel and convert sim to prepaid (I even received a SMS stating sim is converted to prepaid). They bill in arrears and indicated I need to pay R213 to cancel which I did and sent POP. They indicated I wont pay anything after this and will have data up until end of January 2024. On 08 of Feb 2024, I receive an invoice stating I owe over R400. I call the agent and she did not understand anything. The contract is cancelled and now I am spending time to correct the mess up done by Vodacom. The agent in January said I will owe nothing after I pay the R213 and the contract will be expired after January 2024. This is ridiculous service from Vodacom. Ever since I took a contract with Vodacom, there were issues on the first invoice and then now. Vodacom needs to FIX THIS ASAP! This is their mistake. Not mine.
174 replies
32 months ago
Errors in claim processing
I submitted a claim two working days ago. No response. Submitted the claim again this morning. The consultant calls me and I asked for her to call me at 8.30am. She said she will rather send an email. I received the payment breakdown and the summation of the payout amounts do not even add up to the total. The total is less than the sum of the individual payout amounts. I do not know if they even processed this claim correctly. Very disappointing. There has been numerous errors on the claims in the past.
131 replies
38 months ago
Discovery doubled gap cover premium for the new year - shocking!
I am paying for my dad's gap cover. The new premium for 2023 is more than double than the 2022 premium. I only realised it now. Sanlam is offering a premium that is in line with the 2022 Discovery premium. Very disappointed in Discovery. I will be looking to change the gap cover now to another company
106 replies
38 months ago
Momentum not available on the phone to answer your urgent query
I am on the phone for a good 15 minutes with each caller directing me to someone else and then being on hold for quite some time. I have an urgent query on my household content insurance and there is no one available to assist me. This is not good service.
106 replies
Review Distribution
5 Star
3 (7.317073170731708%)
4 Star
0 (0%)
3 Star
1 (2.4390243902439024%)
2 Star
3 (7.317073170731708%)
1 Star
34 (82.92682926829268%)