SH
Soenke H
Active since Aug 2012
10
Reviews
0
Industries
Reviews
10 reviews19 months ago
new pre-set router works instantly
fantastic service today. I called them on suspicion my old router from the previous provider is giving bad Wi-Fi. The agent after a few tests confirmed that. sales sent me a new router this morning. it arrived this afternoon the same day. it was preset. plugged it in and EVERYTHING incl. my tricky PABX is working instantly. Well done Mweb.
0 replies
23 months ago
freezing business account due to outstanding telephone number updated
Once again FNB has proven itself to be nothing but a cadre deployment. They froze my business account because I had notified them that one secondary telephone number is no longer valid. Since this requires a new signature on a FICA document which is still being sent forth and back now my account is frozen.
53 replies
34 months ago
Great shave, cheaper at Clicks though
Best shave ever. Been using the blades for more than a year now. They stay sharp forever. The service is great too. Seeing now that I can get the same blades under the Dorco brand at Clicks for less money is a bit of a bummer though
53 replies
35 months ago
Supersonic is a disgrace
Now it is 11 days since Supersonic canceled my services while M-web, Cool Ideas, and Cybersmart all claim, they can't connect because my previous ISP (Supersonic) is still holding my line hostage. Supersonic claims there is no outstanding bill to pay and the line is free, yet they are not able to provide a cancellation reference that Vumatel would need to pass on the line to the new ISP. In connection with all my other experience, I can't think of any other way than Supersonic trying this way to ruin other ISPs' reputations because their own is such a disgrace that they have to drag others down with them.
53 replies
35 months ago
as useless as other ISPs
Although at least answering phones in a decent time and matter (unlike Supersonic where you don't get hold of anybody and Mweb makes you wait for 30min and then drop the call) Cool Ideas was not able to connect me within 9 days blaming Vumatel and previous ISP and endlessly apologizing. I gave them an ultimatum today of connecting me within 2 hours which they unfortunately were not interested to meet so I had to move on. I now wasted 9 days without internet and will have to spend another weekend without connection until the new ISP will be able to connect. Picking up the phone and actually speaking to someone at Vumatel might have done the trick but it is just sad to experience how "service" providers are not able to provide this service.
53 replies
35 months ago
WORST SERVICE
DO NOT SIGN UP. They will hold your line hostage. You can't get out of their contract. They will block your fibre line so you can't sign up with others. They will charge for "early cancellation" even if you have been with them for over 4 years. They continuously provide really bad service, and suspend your line without warning. They never answer the phones or keep you on hold until your units are gone and then drop the call. DO NOT SIGN UP
106 replies
43 months ago
Harassment on email and SMS.
Spam, spam, spam... I made the mistake of signing up for the club and being told, I will not receive spam if I don't want any. Unfortunately, the more I click on "unsubscribe" or send "STOP" on reply on SMS, the more spam I receive. I tried calling the head office... it goes straight onto music.
0 replies
70 months ago
A big thank you to NTT Stellenbosch for a great service.
A big thank you to NTT Stellenbosch for a great service. I had my 6yo Amarok in for general service and noticed a few days later a big oil puddle in my garage. I checked the oil level in the Amarok and the engine was almost dry. I phoned NTT on Saturday morning, got hold of someone who said, the service team is not in and he will get someone to call me on Monday. Within 30min on that same Saturday still someone phoned me back telling me, a mechanic is on his way. That man had left his hobby at home and came to work to check what is wrong with my bakkie. It turned out it was a faulty seal on the oil filter = nobody's fault. He replaced it, filled up the oil, checked for leaks and assured me the car is good to drive again. On Monday two NTT colleagues came to my house to clean up the oil spillage and take my bakkie in for steam cleaning. An hour later my Amarok was back. I am happy to have such a good service team taking care of my car.
0 replies
70 months ago
No interest in new or current customers
I just tried to call sales. 11min waiting in the queue!! I want to sign up for a new service! I want to pay! Give them my money! I waited the same time this morning. Asked them for a good reason why I should stay with Mweb or upgrade since they lied to me and had me kept without internet for a week now. I was supposed to get a call back. Instead, I am waiting again in the queue without anyone picking up the phones there. Sadly, I have been with Mweb for 22 years. Always kept my email there, used their VOIP, got disappointed many times in the past with various historic internet connections, changed providers, gave them several chances... Now I wanted to give Mweb another chance to provide me with fibre. Apparently they have no interest. Initially, I was told, it would take 1 hour to move. Well, I have been for a whole week now without internet. After we (not Mweb!!) did all the work to get the line released from the previous fibre provider, we have now been for 4 more days without internet, even though we were repeatedly promised to get a call back. Empty promises = no service any longer needed. I will now give up my 22 years old email address and VOIP services with Mweb as well. They clearly have no interest in new nor existing clients. Even though I told them this morning they could think of a reason why I should stay with them. No reply. Too sad. But clearly no interest in doing any business. Plenty of companies want a new start after these difficult times. Mweb clearly does not.
0 replies
70 months ago
DO NOT SIGN UP! Line not released upon cancellation
DO NOT SIGN UP with Supersonic!!! Cancellation takes 30 days! During that time your fibre access is blocked and no other service provider can access it. NOBODY in their call centre responds. 40min waiting in the queue for cancellation. 50Gbit line is less than 2Mbit. No help with router settings. Overall great incompetence.
315 replies
Review Distribution
5 Star
2 (20%)
4 Star
1 (10%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
7 (70%)