CS
candice S
Active since Sep 2012
33
Reviews
0
Industries
Reviews
33 reviews8 months ago
Lack of professionalism
Terrible customer service. They dont respond to emails. Lack of urgency despite explaining the situation and why the replacement certificate is needed. On call staff have attitudes rather than concede that their lack of professionalism is the cause for the issues. Avoid. Please just avoid dealing with this people.
0 replies
14 months ago
Frustrated with Mweb!
It is extremely difficult to get hold of your customer support team, it is nearly impossible to resolve issues efficiently. Additionally, the OTP SMS pin required for access does not work, which prevents me from managing my account properly. This is a major inconvenience and adds to the overall frustration of using your system. Furthermore, your platform is not user-friendly. The navigation chaotic and the processes for resolving issues are unnecessarily complicated. Instead of providing a seamless customer experience, it has been frustrating and time-consuming. I want to cancelmy account immediatlely but would need a formed emaled to me, but I must call to get someone to send me he form, but in that same breathe, I cant get through to anyone! Make it make sense!
0 replies
21 months ago
Great customer service
I recently purchased a Golf 6 GTI from Proco Auto, and I couldn't be more satisfied with the service I received. Jonathan Philips, in particular, made the experience exceptional. He was incredibly accommodating, ensuring all my questions were answered and that I felt confident in my decision. Jonathan's professionalism and helpfulness stood out throughout the entire process, even the after sales service has been amazing, always answers a call for a quick question, had made arrangements to have small things seen to and just been professional and pleasant throughout. Overall, my experience with Proco Auto and Jonathan Philips was outstanding. The service was top-notch. I highly recommend Proco Auto to anyone looking to purchase a vehicle, and I specifically commend Jonathan for his excellent customer service. Thank you for making my car buying experience so smooth and enjoyable!
0 replies
41 months ago
Absolutely atrocious service delivery.
The worst medical aid I have ever come across. Their customer service does not exist. I canceled my medical aid which was already depleted for the year only to be told that my savings was overused by R1020... The same savings that I could not use to get any medication on for quite some time before I canceled. I was billed R1020 for a savings account that was depleted. Even if this was the case why do you allow further transactions on a savings portion of the medical aid that was already depleted? Instead, you penalize your clients when they want to cancel. I stopped using this medical aid long before I canceled so how on earth were the medical savings overused... I paid the R1020, granted a few months later than I should have. Now they are claiming R141 for incurred charges that was never communicated via a telephone conversation, email OR any other means of communication. Daylight robbery! Please stay away from Bestmed.. it has been a nightmare since joining 3 years ago... I am still dealing with issues with them 4 months after canceling. Absolutely atrocious service delivery.
132 replies
44 months ago
Daylight robbery
I would like to express our dissatisfaction with the service received from Goldwagen Woodstock. A tensioner part was bought at this branch at a cost of R1600, the part was fitted by a qualified mechanic, to the vehicle but proved to be faulty as it made noises despite it being a new part fitted. The part was then removed from the vehicle and returned to the branch and the branch manager notified that the part was faulty and provided video proof of the fault. In the interim, another part was bought at an alternate spares shop for R800 just to get the car back on the road as my parents rely on their vehicle being on the road. This second part of R800, a fraction of the original price, was fitted with no issues found, more than a month later this part is still working, no noises coming from the part and the car is still going. I find it extremely unsettling that my parents, who are retired pensioners forked out R1600 for this part, and despite being returned, the branch has decided to decline the refund. They have in essence paid twice for the same thing, while Goldwagen hides behind store policies to avoid taking accountability for faulty parts. My parents are elderly and no longer working, they do not have R1600 just randomly laying around for things like this, it is shocking that this is even an argument considering the part had been returned. The sheer inconvenience of it all, with time delays and the car standing, petrol wasted back and forth to the Woodstock branch and still, you want to simply decline to refund. Goldwagen cannot expect customers like them to just sit by and let things like this happen with no consequence. This calls to question how many other elderly customers have been taken advantage of in this manner and did not have anyone to force you to take accountability.
0 replies
49 months ago
Unprofessional Sales agent
Our recent experience with an AfriWheels sales agent was absolutely shocking. We are appalled at the level of unprofessionalism and the blatant disregard we had received while trying to purchase a vehicle. An absolute waste of time and energy going back and forth over a vehicle, agreeing to a sale only for the agent to turn around and say he is actually still going to show the vehicle to someone else. This after we had already said we are wanting to purchase the vehicle and asked for the paperwork to be sent through to us. If I reach out to any dealership today and confirm I want to purchase a vehicle and start the process, that is it. The car in all intents and purposes is then sold! Not still available to be viewed by others and then sold to the next person. So in the end all you cared about was the sale regardless of how you reached it, never mind the people who had already set their minds on purchasing this vehicle and confirmed this before anyone else. This is not how you do business. This is completely unprofessional!
0 replies
61 months ago
Pathetic customer service, useless at actually doing their jobs.
Promise after promise after promise and still NO feedback from Vodacom. Chantelle fropm your social media complaints department called me last Friday and promised to have feedback for me by Wed 21st April and that she will call me to advise. Wed has come and gone and still nothing. I have requested cancelation on 4 separate calls, wasting my time and my airtime. I have sent your device back, collected by RAM Couriers and provided the collection number. Despite all of this ****! I am still no closer to establishing whether this upgrade was cancelled OR what I will be billed come 1st May! How pathetic is this! Why on earth is no one able to do their jobs properly and provide decent service. It really is a simple flippen request. Cancel and ensure I am not billed come 1st May... but no as usual Vodacom is as useless as ever. I will most likely be billed on 1st May, despite having gone through all of this **** to cancel in time and ensure that I wont be but because of your people's uslessness I will suffer and have to fight further just to get my money back. Sickening!
106 replies
61 months ago
Struggling to cancel policy.
I entered into the policy and my first debit order date would be 1st May. I have subsequently decided to cancel this policy for financial reasons and now I am having endless issues getting this policy canceled. Ashleigh who I had chatted to was extremely dismissive and snotty about the fact. Your website states that Cancellations requested after the inception date are subject to a full calendar month notice period and must be submitted in writing, my inception date has not happened yet as it is the 1st May. We are now only in April. Can you guys please just cancel this policy. I am so tired of having to fight with you big companies over how bad your customer service is.
53 replies
61 months ago
Pathetic customer service, ZERO Accountability.
Your customer service is really appalling! I am waiting since last week for someone to contact me regarding a double debit I have been invoiced for this month. I am still waiting on someone to confirm the cancellation of the contract that I put through on 2 separate occasions wasting in excess of R100 worth of airtime. I am so sick and tired of receiving these copy and paster answers via your facebook account. There is ZERO accountability from Vodacom to its customers and you should be ashamed. I am filing a complaint with the Consumer Protector today, there is no way I will allow you to take money from me when i have done my part in canceling the contracts on time while your staff are not trained well enough to do their jobs properly and action the cancelation as instructed. Pathetic !
106 replies
61 months ago
Lies and deceit from Vodacom Online Sales / Rewards
My upgrade came into effect and was contacted by Vodacom Online Sales/Rewards on 24 March 2021. I told Mariska that my current contract is coming to end, and do not want to be double deducted. She assured me that that will not be the case as she would set it to come into effect at the end of May 2021, with April being my last payment on my current contract and the end of May being the first debit of the new contract. I asked numerous times on the call to ensure that she understood me and that I was being as clear as ever because I did not want to be double deducted at the end of April. Low and behold I just received my invoice for this month and I am being charged R1181,97 which is for my current contract PLUS the new contract despite asking and being reassured that this would not happen. I am appalled, seeing how clear I was about the billing of my account and being reassured by Mariska that this would not happen. So this is to say that your agents would do anything for a sale irrespective of how it financially impacts someone else! Vodacom, you cannot lie to your customers just because you can and think you can get away with it. It's been a complete nightmare dealing with anything Vodacom related since I started my contract and it is just continuing from one year to the next.. this however tops the cake! You can have your phone back, I only ever receive the one handset anyway, Im still sitting and waiting for the other but yet you are already billing me! I am very sorry. I want this contract upgrade reversed! I want this contract cancelled! I want absolutely nothing to do with Vodacom going forward. I will be contacting The Office of the Consumer Protector to lay a formal complaint against Vodacom for your lies and deceit, I have had enough now. Massive companies like you need to realise that it's people like me that keep your doors open, stop trying to rob us blind!
53 replies
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2 (6.0606060606060606%)
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