BA
Bruce A
Active since Sep 2012
7
Reviews
0
Industries
Reviews
7 reviews8 months ago
Give us our money!
********* and unprofessional conduct from the director / school management team. When we had to move our learner to another school in 2024 to safeguard her education (high teacher turnover a problem) Midland Primary and High School (MPHS, aka Midland International School) refused to return our fully refundable R4000 deposit. They ignored numerous mails from us for months but eventually agreed in writing to give us our money back, but shortly thereafter changed their minds. They said in writing that they would only give us our money back if we took down our review of the school. Can you believe it - trying to make giving OUR money back conditional upon us withdrawing an honest review that they didn't like - instead of addressing the factual problem areas that resulted in the review! It is concerning that what is ostensibly a professional, trustworthy and respectable learning institution would choose to seriously damage its own reputation for the sake of with holding R4000 that legally belongs to a parent. The school has no legal or legitimate reason to continue refusing to pay back our fully refundable deposit. The director Mr Vijay Addula and his school management team risk significant reputational damage by persisting with their ill-considered course of action in this matter. We hope that the schools governing body, the SA department of education, the CAT Group and/or the Umalusi Council steps in soon to address this serious ********* behaviour. We entrust our young impressionable learners to a school in order to gain knowledge and have their integrity positively reinforced by the ethical words and actions of a school. No parent can afford to instead have a school undermining such integrity by behaving in an ********* manner. This is an absolute no no for a primary and high school.
0 replies
18 months ago
Disappointed Loyal Client
Our old faithful 3.0D4D Fortuner has a full service history with agents, is on 223000km and has been running 100%. Had the injectors replaced at Toyota Midrand a week ago and the very next day the vehicle felt grossly underpowered and turbo failed. Took it back to Toyota Midrand immediately. They had it for two days 'checking it', only to say that turbo definitely needs replacement and will cost me R76000 incl labour, parts and VAT. They also claim that car having no power and turbo failing day after they replaced injectors is unrelated and complete coincidence. And because I trusted them and took vehicle straight back to them, they had the opportunity to rectify any possible poor workmanship that may have lead directly to the turbo failing. The vehicle had zero symptoms of impending turbo failure up until Toyota Midrand worked on the engine. The above facts speak for themselves and unfortunately the trust relationship is left in the same condition as my turbo. I therefore cannot afford ****erally) to use Toyota Midrand again. Pity - they are only 3km from my house. PS Thank you to the service agent Mandy for professional and friendly service in trying to address this issue with your workshop. Your efforts are appreciated.
266 replies
20 months ago
Bad Shopping Experience
1) Some very low quality parts, 2) Average pricing, 3) ALL individual part packets and boxes ripped open and ace written on some parts. The returns policy then states no return permitted if parts have been opened. *****. Won't buy from them again. Much better options available. Don't need to go through this poor buying experience anymore.
0 replies
42 months ago
Excellent business model
Excellent business model. Transparent and offering large range of choice and high value for money. Daniel the salesman was also very professional and efficient.
132 replies
42 months ago
How To Chase a Loyal Customer Away.
I placed an order with Makro on 17th September 2022 using their online ordering platform. Delivery was to be within 2 to 5 days. I paid in full and order was confirmed by Makro. They confirmed order was handed to courier before end of September. More than a month has passed and I have not received my paid for order. Neither Makro nor their courier has reached out to me at any time. I have phoned the Makro call centre 7 times since 30 Sep (approx 1 hour and 9 minutes) to find out where my order is. The call centre agents stated that courier said they tried to deliver and they could not get hold of me. I confirmed my address and mobile number as correct with call centre. I have a full time maid and my wife works from home. The courier has never tried to deliver and never contacted me. The call centre agents have promised to escalate the matter - yet nothing happens. What a joke. What an absolute **** poor customer service from Makro. I have been a loyal customer of Makro's for many years since they opened. I cannot however accept such abusive treatment and will be forced to spend my money elsewhere. My final follow up call to Makro will be to cancel the order and get my money back. I don't earn enough to finance Makro cash flow for over a month. Very dissapointed ex Makro client. #goodjobmakro
133 replies
126 months ago
100% Payment Upfront - Poor Quality Installation
Purchased good quality German product with 25 year warranty. Floors Direct insisted on 100% upfront payment before work could begin. Cement surface found to be too rough, so Floors Direct applied their special levelling screed at an extra R9600. After installation complete we found hollow areas indicating levelling screed was not applied properly. There were also pencil marks left in various areas. Biggest problems were in one kids room and main dressing room where flooring was not solid and sounded like squashing plastic when you spplied pressure - clearly not laid properly. We also spent extra on rubber underlay to to insulate noise more. Store Manager William came to house and agreed on corrective action. However team that came to fix floor decided they would only patch it and fix what they felt like. The overall quality of installation remains sub standard and makes a joke of the written two year installation warranty we were given. The fact that Floors Direct applied levelling screed to every room means there is no excuse for numerous hollow and spongy spots. Very dissapointed with this R60,000.00 'investment' and cannot recommend Floors Direct to anyone.
0 replies
135 months ago
Misleading Advertising
I presented a completed loyalty card to claim a free smoothie. The card had 10 blue stickers and 2 brown. Jenny the manager refused to honour it. I explained that sometimes kauai branches run out of blue stickers and give brown. This is clearly an internal kauai failure and should not negatively impact on a loyal customer. Jenny was not interested and said that never happened at her perfect branch. I explained that her attitude was poor and not customer oriented at all. This behaviour from kauai is very short sighted. Is business really so good in SA that you can
0 replies
Review Distribution
5 Star
1 (14.285714285714286%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
4 (57.142857142857146%)
1 Star
2 (28.571428571428573%)