AS
ahmed S
Active since Apr 2011
83
Reviews
0
Industries
Reviews
83 reviews59 months ago
incompetence
I am trying to get them to recheck my hospital plan benefit, I had a procedure in Feb 2021 they rejected Netcare charges the reason why I am asking them to recheck is because they rejected AMPATH charges where I would have had to pay R4300 and when AMPATH asked them to relook the matter it was discovered that I am not responsible for the AMPATH account - lot of incompetence at Discovery Netcare is in the process of handing me over a final demand I have never ever defaulted in my personal capacity on any accounts
106 replies
60 months ago
shoneez great
Great service from Shoneez very friendly very informative very nice person to deal with she should be promoted to a supervisor
53 replies
60 months ago
the next CEO
Went to the Boksburg Branch on Sunday to purchase a floating shelf Firstly the price at the till R225 was not the price on the shelf R195 the cashier went with me to verify then called a supervisor to amend the pricing at the till, after waiting about 5 minutes I see a black male standing at the till (Apparently he is the supervisor ) was waiting for the cashier to arrive , by disappointment was that the supervisor did not greet did not introduce himself rather stood there like he was the CEO , left a very bad taste for the Builders Brand
0 replies
60 months ago
great
Gerard De Beer excellent service very understanding good manners - service you don't see these days well done
0 replies
60 months ago
Customer care
cashier Silindokuhle needs some customer care guys please send her on a course don't turn away after the sale is done courtesy says to thank the customer and ensure the goods are taken by the customer then the job is done branch North Rand Road inv 21133113W040049
0 replies
60 months ago
awaiting response from claims manager
I am inter acting with Zestlife however there are 2 mainly claims that are pending and despite being given the assurance that my query will be escalated to the Claims Manager Mon 10 May 2021 I have not heard from them Milpark is now demanding me pay the monies due also I did advise them to liaise with the service providers direct as I am in no position to determine medical terms etc
53 replies
64 months ago
Still waiting for my MONEY !!!!! 7 weeks gone
My policy matured on 30 Nov 2020 over the past 10 years I paid my premiums on time never a delay over the past 20 years I must have taken out about 14/15 policies with Old Mutual I am still waiting to be paid out I don't want to hear the usual Covid excuse because when I had to pay Covid did not delay in you receiving my premiums A disgrace to this insurance company thank God I have come to the retired age in my life that I don't need more policies in any case they did not yield the expected value, to the young one's take heed if you are with or planning to take out a policy with these incompetent fools
122 replies
65 months ago
Long telephone calls for my account
Waiting now 15 minutes on the phone while trying to cancel my authorization these internal discussions take long while my telephone bill is rising - can't they call me back Damn frustrating and costly as it is we pay a fortune for medical aid that is not ALL Covered
112 replies
65 months ago
icard charges
17 Sep 2020 debit R540 queried it and they said it was for a garage card, my card has been cancelled some 6 years ago sent another request no response, however going back I found 18/9/18 R 423.72 - 18/9/17 R 360 - 19/9/16 R 300 would like to investigate these charges please so maybe a response will be appreciated don't want to leave my bank details on this post
229 replies
65 months ago
no customer care
was excited about their R99 fruit bundle, went to the store was told at the checkout that black g****s was not included only green yet the TV advert shows both g****s a male in a white T Shirt was called and he bluntly told me so without offering to replace the g****s with the green one, so I left the store frustrated and disappointed, no customer care at all - North Rand Road Boksburg Branch
0 replies
Review Distribution
5 Star
25 (30.120481927710845%)
4 Star
2 (2.4096385542168677%)
3 Star
2 (2.4096385542168677%)
2 Star
28 (33.734939759036145%)
1 Star
26 (31.325301204819276%)