TB
TERTIA B
Active since Sep 2012
17
Reviews
0
Industries
Reviews
17 reviews27 months ago
Bad online experience with House and Home
I bought a bench on the online shopping of House and Home on the 10th January'24. The purchase had to go to Highveld Mall Witbank where upon I was supposed to be notified when I could collect my purchase. I have made numerous calls to the online dept. No-one bothers to answer the phone. I have made calls to the Highveld Mall House and Home: either in a meeting, not at work, not answering at all or sending me on a wild goose chase to other dept's either not able to help or not answering the phone after ringing for 10 min. namely Despatch. E-mails were also sent and Lee Ann asked the branch manager / stock clerk to make collection arrangements. She obviously hasn't followed up to see if there is any reaction, and I definitely received no further notifications. Is this a new culture not to answer phones and to ignore e-mails? I definitely will think twice before ever buying online from House and Home again. It is always a requirement to pay immediately and then a battle to get your purchase. I will be thankful if Hellopeter can reach anyone to resolve this frustration. My ref no is reference 4467-066211-01
0 replies
47 months ago
Bad service from Snatcher Online
On the 11th May 2022 I ordered 3 articles from this online company. I did an immediate payment and then the wait started. I had to make a query on delivery and then get a automated response that they will look into the query. Last week I was at last informed that the parcel has been made up. Then the notice that delivery will take place today 6th June 2022. So lo and behold, the package arrives with one of the three articles purchased and an automated notice that the order has now been fulfilled. The only way I am able to contact them is via info@snatcher.co.za My order no is 176581. I want to erase this company from my computer but need to get the rest of my order first. Please, please, please, don't buy from this company. They don't deliver.
0 replies
64 months ago
Standard Bank not helpful or recommendable.
My mother passed away on the 19th November'20 at the age of 98yrs old. For a very long time of her life she banked with Standard bank. As executor of her estate, I notified Standard Bank of her death and requested them to close her account with them. I was put through to Thabo, after a lengthy wait on the phone. I told him I will send all the relevant information through and checked to make sure that's what they will be needing. I then asked for the correct e-mail address to send it to. He either deliberately or ignorantly supplied me with an e-mail address that did not exist. In desperation I was able to obtain the correct address by going onto Google. Since, I have not received a confirmation of receipt or any notification from the deceased dept. of Standard Bank. I would not recommend this bank to anyone. Their administration is pathetic. And a wrong e-mail address supplied, after waiting to talk to someone, for about 15 mins., unacceptable.
56 replies
64 months ago
Santam slow to react after legitimate claim
I bought a Karet trailer in 1996. It has been insured by Santam for the last couple of years for R 7000. For personal reasons, it has been registered on my daughters name, but I used it permanently and paid the insurance. I recently did a complete re-spray and had new stickers fitted. Early December my children from Middelburg came for a visit, bought a whole lot of stuff and borrowed the trailer to take it home. On the 8th December they notified me that the trailer had been stolen out of their closed, locked yard. As I was leaving for an extended stay in the Northern Cape, I had to purchase a new trailer for R 20 000 plus. I notified Santam about the theft and waited for the claim to be processed. This week we did a follow up after they required information: how many passengers was in the trailer; where is the original invoice; was there a tracker in the trailer with all relevant information; did we see the theft committed and if; was there a cctv camera; can we supply the video taken by this camera. Not one of the questions was relevant. Then they needed confirmation that my daughter is my daughter. She was able to supply her old ID before getting married, and told that will be all the information required. After that nothing happened. When enquiring from the brokers about the claim the agent at Santam now wants an invoice of the new trailer purchased. They also need my daughter to supply them with de-registration papers as they have conveniently decided two days ago, they don't do deregistration anymore. If the de-registration is done too late apparently penalties will be liable. But they need the papers and will come and collect it from you. Basically they are having a big problem to pay out this pathetic claim, we have to do all the work (de-registration), and why do we have to prove that I bought another trailer? I am doubting whether I want to stay with Santam or whether I should have an insurance at all. They are taking ages to get everything processed and need irrelevant information. Santam is really in no hurry to pay out a straight forward little claim. Shame on them!!
56 replies
65 months ago
Medshield repeatedly and wrongfully suspends members.
When you get kicked off a Medical after nearly 20 years of being a member, never being in arrears, it is time to warn the public that the administration is terrible. October 2019 my husband passed away and I requested Medshield to adjust our membership, making me the main member. I was then left with no medical for a month until I realized what had happened. They then re-instated me and changed the membership number. On the 27/11/2020 I was notified by Pamela Skhosana of Medshield they had once again suspended my membership. Apparently due to contributions short paid. My daughter had to explain that all contributions had been paid at all times with all the relevant proof. It took her about a whole day to do this lady"s work for her and to proof all payments where in fact made. No apology at all, in fact she was told to write a letter to Medshield administration asking them to reverse the payments apparently wrongfully made to my deceased husband for two months last year. I will be looking out for a new medical scheme after wrongfully suspended twice in about a year's time. People who can't do their work should be fired and a Medical scheme who wrongfully suspends loyal member's membership without as much as an apology, is not worth having.
56 replies
69 months ago
KARET TRAILERS ARE NOT PLEASANT TO DEAL WITH
I had very poor service from this company. I had to re-spray my Karet trailer and contacted them for stickers. My contact person was Sonia. It took a few tel. calls to get it sorted out as she was not able to receive e mails. I sent her the photo of a trailer with the required stickers. I was patient because of the covid situation. Eventually I was sent a whatsapp invoice of R603 and told to get hold of a courier. She did suggest Papercut and they charged me R195 to send with Courier Guy. The parcel was about 200mm x 100mm. The parcel arrived and I was surprised to find very ugly different stickers to the ones I requested. I phoned Sonia and she said she thinks she did tell me that's all they've got except special stickers only for Makro. I said I can't use them they are ugly and unsuitable. She also offered to let me know where the stickers were meant to go on the trailer which she once again did not do. I sent her a whatssapp to say I will be returning the stickers to them for a reimbur*****t. She read the message and didn't reply. I meanwhile had the right stickers made at Compusign for R250 a set. I sent the stickers back to Karet Trailers through Courier Guy once again. Same parcel for R50. They received it in Bothaville on the 23rd July'20 and Ané from Karet Trailers signed for it according to Courier Guy. I then sent a whattsapp to Sonia again to find out what is going on. She then blocked me on whattsapp without answering. I really felt this was the last straw. Karet Trailers has really been a very unpleasant company to deal with and now they have no intention of reimbursing me. My patience has now run out and I am sorry I have to advertise Karet Trailers on my trailer. They don't deserve to be advertised.
0 replies
74 months ago
Park Panel Beaters Cares about people
Very friendly, professional and reliable staff. This business cares about people and my experience was commendable. I took my VW Caravelle in for a very bad rattle not previously heard. As my husband passed away last year, I need to know my vehicles are roadworthy and reliable. The staff at Park were very compassionate and they sorted the problem out in no time, which happened to be rather serious. They additionally found another problem and fixed that for me too. I highly recommend this business
0 replies
76 months ago
Frank.net - think twice.
Please don't be taken in by this insurance company who phones you and sells you a life policy over the phone without a medical check up. My husband took out a policy with them and has since passed away in October 2019. They sent us a whole list of documents required, amongst others the claims made to our medical aid/s for the past 10 years. We eventually was able to submit everything they needed and was told at the beginning of December that the claim has been sent through to their claims dept. not a word since from Frank.net. No update, no settlement, nothing. Please think twice before taking out a life policy with this company.
0 replies
76 months ago
Liberty's reluctance to settle a claim
My husband passed away in October 2019. Our brokers notified Liberty of the events. My husband took out 2 policies to cover an Absa home loan. At no time were the consultants prepared to speak to us personally, and after being told that we were prepared to go to the ombudsman, we were reluctantly told to send a REPI form from Absa for them to pay out after having settled the bond. Months came and went with no word from them. As Absa also had problems, they had to be dealt with first. Early in January 2020 I phoned Liberty and was once again told they only talk to us through Absa as the policies are ceded to Absa. All they were prepared to say was that they were assessing the claim. On the 24th January 2020 I enquired through the brokers what was going on and was informed they are still assessing the claim. Today I was informed by a consultant from Absa that Liberty will still need 5 - 10 working days to assess the claim. My goodness, what is wrong with this assurance company. Since October 2019 they still haven't been able to deal with this claim. I don't understand why anybody should want to invest with this company. There is no merit concerning Liberty. The way they refuse to talk to clients and are taking there time to settle claims, makes me rate them as one of the worse.
56 replies
76 months ago
No service or co-operation from reluctant, incompetent Absa
My husband passed away on the 14th October2019. We had a joint home loan with ABSA bank. On the 30-10-2019 I contacted the home loan dept. to find out what the procedure is to have the loan paid off with two policies ceded to Absa. There was NO co-operation at all and when told the ombudsman will be notified, an e-mail address was reluctantly supplied to send the death notice and relevant documents. I was also told to have a REPI form submitted from a ABSA branch. This was done on the 6th December 2019. After coming back home on the 6th January, I phoned the Absa branch and was told the person is on leave. Meanwhile a bond account came in the post and showed 2 months in arrear statement. I again went to the Three River Vereeniging branch (Elaine) and was told the REPI form has been rejected as I was given over to the legal dep. for non payment. NO NOTIFICATION or CONTACT from Absa at any time. The death estate dept. was phoned from the bank and they denied any notification of the relevant deceased person. As the executor put a notification in the State Gazette and news papers back in November, I find Absa to be un-competent, negligent and arrogant. The interest is accumulating robbing me of money and they are un co-operative and they ignore e-mails, they are insensitive and intentional. You wait at least 10 mins. on the phone for a query, then the consultant tells you to wait and the call gets ended. The whole process has to be repeated and you are supplied with a phone number that is discontinued, and told the new number is unavailable. Absa is my number one worse bank to deal with. At the Three River Square branch you have to wait over an hour for the only consultant available as the rest are on lunch for goodness knows how long. The service is poor and very frustrating. I have convinced my daughter to go and close her account with this bank as her credit card and cheque account has been hacked and abused a month ago. NO TO ABSA
61 replies
Review Distribution
5 Star
5 (29.41176470588235%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (5.882352941176471%)
1 Star
11 (64.70588235294117%)