SV
Shameer V
Active since Sep 2012
8
Reviews
0
Industries
Reviews
8 reviews17 months ago
Insurance products
I'm trying to cancel a product on my homeloan, a credit life plan that I didn't have when I took out my bond with standard bank. I took it out a couple of years after only to be told by the bank I cannot cancel because that was the conditions when I took out my bond, also they don't want me to downgrade from full comprehensive to death only. If I want to cancel I need to take out another policy with another institution. Which I'm forced to do and I'm getting a whole lot of paper work that I don't even know how to complete very dissatisfied with the service and run around from standard bank and I have been with them for over 30 years
53 replies
75 months ago
Incompetent customer service
Re: Huawei and Vitality -WRefNo#6885515901#- -MailRef#1875898114# Where do I begin so I called discovery vitality end of November 2019 to complain about the Huawei health app that not syncing my points spoke to more than 10 consultants who would assist and call me back but too no avail they just kept asking for screenshots. Always asked to speak to manager but they were always busy and never bothered to call back to date my problem hasn't been fixed 3 months and the feedback the whole time is our technicians is still busy with it they cannot give me a time frame. Completely flabbergasted at the type of service received from vitality the solution is I must send manual screen shots and they will allocate the points manually which they don't do timeously either dont know what else to do so frustrated help help help.
112 replies
96 months ago
Shocking Customer Experience Ever Still in Shock.
On Sunday 13/5/18 I visited the Waterfront Top Shop branch. Saw a chino but when I fitted it on was too big. I asked the store assistant to check whether there other branch had a smaller size. That was around 11 she tried calling the Canal Branch store and came back 10 mins later saying nobody picking up the phone. I left my number and said ill walk around the Waterfront they must Call me when they get through. Waited till abt 1:30 when I went back they told me they still couldn't get through and would try one more time finally they got through and spoke to Dylan to keep the pants for me. I Then went to the canal walk store only to find no store assistant in the shop only the security guard after abt 10'mins and asking everyone where Dylan was only to be told his upstairs somewhere and for him to arrive 10'mins later. And people walking out of the store as there was nobody to assist. To my horror and utter disappointment and bad customer service experience I would like an explanation for this. This clearly means nobody was in the canal walk store thus the waterfront store couldn't get hold of the store as the store was left unattended. This is unexceptable. My worst shopping experience ever.
0 replies
105 months ago
Shocking SAA SERVICE with Regards to Halaal Meals
on Friday 08-09-17 I went online SAA website and booked 6 tickets from Johannesburg to Cape Town on SA343 I requested 6 halaal meals online when we boarded the flight yesterday we only received 3 of our meals which 2 of them had other peoples names on an one was a vegetarian dish . we I called for the manager on duty he only came to assist when the service was done on the plane and explained that when doing meals online sometimes it doesn't take so you must still call in to make sure its ordered. I said that explanation was unacceptable cause why offer the service when u can't deliver and in this day and age of technology why call when u already did it online. He tried to get us whatever he could from 1st class which was crackers and cheese and a salad and we were attending a funeral . quite shocked at the Service of SAA thought they one of the best airlines but clearly not don't think ill be travelling with them anytime soon .
0 replies
109 months ago
Terrible food and service
<p>I was just @ the kfc Elsies River Avon wood branch ordered small pops, chips and burger meal box and crunch burger when they gave me my order there was only six burned pops and chips that was burnt and cold . When I told them they just took the packet and told me to wait till they made fresh ones , i then asked to speak to the manager she just smiled and said.they only put 8 pops in a box which had nothing to do with why I have taken the food back ,no aplogy nothing I asked her how can they serve food like that to people and no response from her just a smile cant believe the way kfc treats there clients will definately not go back again very dissapointed </p>
56 replies
128 months ago
20 gigs bought in error
After fighting with Vodacom for more than 3 weeks, the 20 gb of data that was bought in error was taken away as per my request and Vodacom said they would refund the amount of R999.00 to me. This evening I get an sms from Vodacom to say a credit note has been processed for the amount of R859.14. To my amazement I called the call centre to ask what happened to the other funds only to be told for the first time that there is a 15% penalty fee. Upset now at the fact that not one of the consultants in contact with me thought that it was necessary to tell me about this goes to show that the consumers rights act and being transparent with clients for an honest mistake is non existent with this company. Whats upsetting is nobody felt the need to mention this in the beginning I mean what kind of service is this. Just shocking . Cant believe being a Vodacom customer for so many years this is the way you get treated for loyalty. I mean you need to tell the customer upfront of the cost involved and not just expect them to know about this. Very disappointed and will be changing service providers very soon.
75 replies
128 months ago
shocking custome rservice and No feedback
On Mon 28-9 @10:55 I purchased data bundle of 250 mb in error 20 gb was purchased and my acc debited with R999.00 I called the call centre who conf the trans reflects on there side and that I should switch off my data until the trans is reversed which will take 48 hours then Samuel marema msg me to say they cannot see the data on there side and the query was closed on fri only. I had to call Vodacom the whole week to follow up at least 4 times a day as well as explaining the query each time, and spending =/- 40 mins on the line with no joy and empty promises. So yesterday I spoke to Anita who conf the transaction doesn't show on there side and that I must call my bank to cancel the transaction and should switch my data on . which I did only to realise when checking my balances that the 20 gb is still on my account. NOW VERY FURIOUS I CALLED THE CALL CENTRE ONLY TO BE TOLD THEY CANNOT ASSIST AS ITS A BACK OFFICE FUNCTION AND ALL THEY CAN DO IS E MAIL . Then I get another msg today from Samuel to say the matter is referred to advanced technical support and later today another msg to say they still busy from Simon Maleho. So from MON MY PHONE HAS BEEN INACTIVE AND Im still waiting
75 replies
136 months ago
No customer service Ethics and Accountability
On Sunday 22-02-15 went to Edgars Canal Walk to purchase some birthday gifts for my nephews. was assisted by Thabisa Mithi I asked her for a gift receipt for the clothing purchased which she forgot to print but offered to cancel the transaction an put it through again ,which I refused. Then upon returning home looking at my slip I noticed I was charged the full price of the clothing instead of the discount which they advertised. I then called the store immediately at 7pm the evening my call was answered after 20 mins of continuous ringing, finally when my call was answered I told them I waited 20 mins to get through the lady laughed and said I was lying . I then asked to spk to the manager Donavan Hendricks who took my details and said he would call me back to verify in a couple of mins .I waited and waited . until the next day mon 23-02-15 at 5pm I called him again I asked why didn't he call he laughed and said the system was off, I was furious now. he took my details again and called me to say they made a mistake. I must come in again whenever in the area to be refunded. cant believe the way this was dealt and by the Manager, my time, calls and petrol there mistake wow.
77 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (37.5%)
1 Star
5 (62.5%)