TA
Tracey A
Active since Sep 2012
205
Reviews
0
Industries
Reviews
205 reviews2 months ago
**Formal Complaint and Demand for Written Response**
To Management of Brocka, This correspondence serves as a formal complaint regarding the disgraceful and unacceptable treatment my party experienced at your establishment. We waited **1 hour and 10 minutes** to be seated. After eventually being seated, we waited a further **25 minutes** before anyone attended to us — despite calling for the manager **three separate times**. We were only acknowledged after the third attempt. That level of neglect is not simply poor service; it is blatant disregard for paying customers. Once our order was finally taken, we then waited an additional **1 hour and 30 minutes** for our food to arrive. By the time the food was eventually served, our drinks were completely finished. Not once during this entire time did a waiter or manager check on our table. There was no follow-up, no offer to refresh drinks, no apology for the delay, and no effort to correct the situation. To compound matters, we observed other patrons — including Muslim customers — being seated and served before us despite arriving later. The pattern of service created a deeply concerning perception of preferential treatment based on religion. Whether intentional or not, the impression left was one of unequal and discriminatory treatment. Furthermore, when we requested the restaurant’s email address in order to formally raise this complaint, we were not provided with it. Instead, we were handed a menu and directed to your social media accounts. This response was inconvenient, dismissive, and inconsiderate. A reputable establishment should be transparent and readily provide direct contact details when a customer requests them — not deflect them to social media platforms. This experience was humiliating and unacceptable from start to finish. No customer should feel ignored, marginalised, or treated as an inconvenience. I am therefore formally demanding: 1. A **written explanation** addressing the extended delays at every stage of service. 2. Clarification of your **seating and service prioritisation policies**. 3. Confirmation of what **corrective and disciplinary action** will be taken. 4. A formal written apology for the delays, lack of table service, and failure to provide proper contact details when requested. Kindly provide a comprehensive written response within **7 days** of receipt of this complaint. Should this matter not be addressed satisfactorily, I will not hesitate to escalate it further and share my experience publicly. This was a complete failure of management and customer care. I expect accountability.
0 replies
2 months ago
Formal Complaint – Harassment, Threats, and ******** Conduct by Mr Britz
I am formally lodging a **serious complaint regarding harassment and threats** directed at me personally by Mr Britz. His conduct includes: * Threatening to attend my place of employment, which is my school, with the express intention of **disrupting teaching and learning**. * Stating that he will **embarrass me in front of colleagues and learners**. * Attempting to **call me out of my classroom during instructional time**, which is unacceptable and will not be tolerated by the Department of Education. * Contacting me at my workplace **during teaching hours** on the work phone, in front of colleagues, in a sarcastic, abrupt, and intimidating manner. * Threatening or attempting to coerce me regarding a **vehicle that is not in my possession**. * Demanding personal information without lawful authority. * Failing to produce any paperwork, legal documentation, or justification for his demands or threats. * Attempting to contact me on WhatsApp, which is my **private number** and is not available for work-related or urgent matters. This behaviour constitutes **harassment, ************, and ******** interference** with my professional and personal life. Any attempt to access, misuse, or threaten me regarding my personal information or the vehicle is a violation of my rights under the **Protection of Personal Information Act (POPIA)**. Threatening my workplace or professional duties also falls under the **Protection from Harassment Act**. Effective immediately, I require that: 1. All communication from Mr Britz must be conducted **strictly via email only**. 2. He is **not permitted to contact me via telephone, WhatsApp, or any other personal means**. 3. He is **not to attend my workplace or attempt to disrupt teaching and learning**. 4. He is **not entitled to any personal information or to make any threats regarding property not in my possession**. Should Mr Britz continue with threats, harassment, ************, or ******** interference, I will proceed without further notice to: * Report the matter formally to school management and the Department of Education. * Apply for a **Protection Order** under the Protection from Harassment Act. * Report violations of privacy under POPIA. * Pursue all civil and ******** remedies available to me. I expect immediate action to address this matter and require formal confirmation of the steps being taken to ensure my safety and privacy.
53 replies
2 months ago
FINAL NOTICE BEFORE REGULATORY ESCALATION
To: **Government Employees Medical Scheme (GEMS)** Good day, Your failure to respond to prior correspondence regarding the authorised cardiology consultation for dependant is unacceptable and constitutes a serious dereliction of your obligations as a registered medical scheme. Pre-authorisation was obtained from GEMS prior to the consultation. The service was rendered strictly on the strength of that approval. Your scheme is therefore legally bound to honour the benefit. Any attempt to shift liability onto the member or dependant is ******** and will be treated as such. The continued silence and non-payment of this account amount to: * Breach of statutory duties in terms of the Medical Schemes Act * Administrative negligence * Financial prejudice to the member * Unreasonable conduct by a regulated medical scheme Let it be made unequivocally clear: The dependant will not assume liability for an authorised consultation. Should written confirmation of full settlement and zero member liability not be received within **48 hours**, we will proceed immediately with formal complaints to the **Council for Medical Schemes**, including a request for regulatory intervention and investigation into your claims administration processes. We will further seek all available remedies for financial prejudice caused, including recovery of any associated costs incurred as a result of your failure to act. Your lack of response will be interpreted as refusal to resolve this matter amicably. Govern yourselves accordingly. We expect written confirmation of settlement without further delay.
583 replies
4 months ago
Refund of order not done and no resolution
Online order had to be refunded on the 20th of November 2025 They delivered the microwave again on the 9th December 2025 when I specifically said I wanted a refund. The microwave was tested again and still faulty. The store is of no help, after numerous calls and not being assisted or the calls not being answered. The call centre is hopeless and never gets back to me. I don't want the microwave and want my refund. I have been escalating the matter without any assistance. I will go take that microwave and throw it in the store and demand a refund. They are wasting my time and the management is pathetic at the Ottery store. Deon who is the manager asked for my order number and said he will call me back. This was on the 11th December, still no call back on the 11th and I had to call the store back to ask for him and there was no answer. I had to waste my airtime, time and energy dealing with this BS!
1060 replies
5 months ago
None payment policies, Sanlam is ******
To date my sister has not heard from Sanlam, this has been an on going matter since June 2025, the arbitrator at Sanlam doesn't get back to her also in order to assist her. She wants the highest management in the business to take over this matter and refund her all the premiums she has paid since 2023 as the policy she had especially the salary protection plan was of no benefit to her. Sanlam deducted money every month but couldn't pay her out for some BS reasoning due to their fault when underwriting the policy. She wants her life cover and salary protection premiums to be paid back to her since the time she joined and the policies to be cancelled. If this is not done she will refer this matter to the ombudsman as Sanlam is not giving her any assistance since June already. This is pathetic!
53 replies
5 months ago
Refund not done within turn around time
This serves as a formal and urgent demand for the immediate processing of my refund for the faulty microwave that I returned on 20 November. Despite the legally mandated obligation to process refunds within a reasonable timeframe, no refund has been issued to date, and no satisfactory explanation has been provided. The microwave was returned due to material defects and non-performance, which places this matter squarely under the provisions of the Consumer Protection Act (CPA), Section 56, granting me the right to a repair, replacement, or full refund. You are now in breach of your statutory duty by failing to process the refund promptly. I am now escalating this matter formally. I hereby demand that the refund be processed immediately, and written confirmation provided without delay. Failure to do so will leave me with no alternative but to pursue further action, including but not limited to: Filing a complaint with the Consumer Goods and Services Ombud, Escalating to the National Consumer Commission, and Seeking further legal remedies for non-compliance and financial prejudice suffered due to this delay. This is your final opportunity to resolve this matter amicably. I expect confirmation and the refund to reflect today. I want this to be escalated to the highest management team member.
583 replies
5 months ago
Inconvenienced, lunch and supper items 60/60
I had to call for the issues that you were experiencing and I was greatly inconvenienced by Checkers. I placed an order for lunch and supper things and still haven't received my order due to your network issues. I placed an order at 11:44am today in order to make sure that I get lunch sorted for the kids, I had to call *********** customer care and Trish the supervisor or whatever. I wanted to be credited for my shopping, my delivery fee and R80 airtime I had to use to call you back whole time. How inconvenient, I eventually got my voucher 2 hours after being promised and now I need to inconvenience myself to get an Uber to the shops as checkers can't deliver. What BS is this? You take my last money I had for a few groceries items and then I can't even get a full refund to use my money wherever and then also not telling me before checking out that there are network issues. This is not my problem, then upon calling back to check where my voucher is, I get told that Trish tried to contact me but I didn't answer? What BS is that because I never received any call. This is not ok to take my money and now I must inconvenience myself to get someone to look after the kids and my sick mother in law so that I can find my way to the shop as checkers didn't deliver, I was majorly inconvenienced! My mother in law couldn't take her medication as she hasn't eaten yet! Now I can only use my money at checkers and not anywhere else.
0 replies
6 months ago
Request for Immediate Policy Cancellation and Refund of Premiums
Request for Immediate Policy Cancellation and Refund of Premiums Good day Sanlam Client Services, I hope this message finds you well. I am writing to formally express my dissatisfaction with the handling of my income protection claim. After numerous communications, follow-ups, and even visiting your offices, my claim was ultimately declined. The service I received throughout this process has been unacceptable, and the lack of support and efficiency is extremely disappointing. Following this outcome, I requested that all my policies be cancelled immediately and that the premiums paid be refunded, as it has become clear that remaining with Sanlam has been a waste of both my time and money. To date, no one has contacted me to confirm the cancellation or to address my refund request. The ongoing delays and lack of response are entirely consistent with the poor service I have experienced, and it is for these reasons that I am choosing to take my business elsewhere. This situation has resulted in Sanlam losing me as a client, and I will not be recommending Sanlam to others. I require confirmation of the following within 5 business days: 1. Cancellation of all my policies. 2. The total refund amount due to me. 3. The expected timeline for refund processing. Failure to provide a satisfactory response will leave me with no choice but to escalate this matter further. I look forward to your urgent response. Kind regards, Cindy Oliphant
213 replies
6 months ago
Urgent Complaint: Harassment, ******** Conduct & POPIA Breach – Immediate Action Required
Good day Absa Vehicle Finance Complaints Department, I trust this message finds you well. I am writing to lodge a formal complaint regarding ongoing harassment and deeply unprofessional conduct from Absa Vehicle Finance representatives, despite my debt review status being clearly reflected on my Experian profile. Firstly, my debt review status has been completely disregarded. I continue to receive aggressive communication regarding my vehicle account, which should not be taking place once debt review has been activated and noted. Secondly, the conduct of your representatives has been unacceptable: 1. A field agent arrived at my mother's residence attempting to remove the vehicle. The individual arrived dressed inappropriately (in night slippers) and questioned my family members. This behaviour is unprofessional, invasive and distressing. 2. I was informed that a representative named Jan contacted my ex-husband and disclosed my personal and financial information, including: Details of my vehicle finance account Outstanding amounts My contact and residential information My ex-husband is not an authorised party, co-signatory, nor listed on any of my financial documentation. This is a direct violation of the POPIA Act and constitutes ******** sharing of personal data. 3. On +27 12 824 3027, I received a call from a female representative who was blatantly rude, disrespectful and unprofessional. Her tone and manner were aggressive and demeaning. This level of behavior is completely unacceptable and reflects poorly on Absa’s standards of client engagement. Absa has repeatedly demonstrated disregard for my rights and dignity as a client. The ongoing harassment and emotional distress caused by your staff has significantly affected my mental well-being, and I cannot continue to tolerate this treatment. I hereby request the following immediately: A written explanation why my debt review status has been ignored. A full internal investigation into the conduct of all representatives involved. Confirmation of what corrective action will be taken regarding the POPIA breach. Written assurance that no further communication or personal information will be shared with unauthorised individuals. All future communication to be conducted in writing only. If no satisfactory response is received within 7 business days, I will escalate this matter to: The National Credit Regulator (NCR) The Information Regulator (POPIA Office) The Banking Ombudsman I look forward to your urgent response. Kind regards, Cindy Oliphant
142 replies
6 months ago
***** transaction Nedbank issue
There was a cash withdrawal on my child's account and it went into a negative balance. I had to call the ***** line 3 times and spent 13 minutes on each call waiting to speak to someone just to find out that it's a Nedbank technical error. What was the banks problem became mine and I spent money on airtime and spent over 40 minutes on the phone which was a major inconvenience, I just came from hospital with bad news then I had to wait on the line trying to sort this out.
0 replies
Review Distribution
5 Star
10 (4.878048780487805%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
57 (27.804878048780488%)
1 Star
138 (67.3170731707317%)